2001 Departmental Performance Reports - A Focus on Learning

2002 DPR Session

2001 Departmental Performance Reports - A Focus on Learning

Blair Haddock, Principal Analyst, Results Management and Reporting

Results Based Management Directorate

Treasury Board Secretariat

Table of Contents

• Overview
• The Review
• General Observations
• Themes
• Tell a Coherent Story
• Focus on Strategic Outcomes
• Strategic Outcome - Environment Canada
• Strategic Outcomes
• Outcomes
• Report Against Outstanding Commitments
• Explain Strategic Context
• Key Result
• Link Resources to Outcomes
• Reintegration
• Financial Information by Long-Term Results
• Demonstrate the Validity of Performance Information
• Reactions of parliamentarians to DPRs
• Conclusion

Overview

• Objectives of DPR review
  • learning
• Shared themes and findings
• Findings by principle
  • Examples and good practices
• Parliamentarian feedback

The Review

• Baseline
• Good Practices
• Feedback on guidance
• Not a ranking exercise

General Observations

• Early days
• Uneven application of renewed guidance
• Cannot point to any one "model" DPR
• No best practices, but many good practices

Themes

• DPR should reflect uniqueness of an organization
  • Not one size fits all
  • No correlation between type/size of organization and quality of report
• Need to make logical linkages
• Building performance information
• Linking resources to results
• Reporting on outcomes
• Context

Tell a Coherent Performance Story

• Provide balance and logically linked performance story
• Provided more than a listing of activities - make it a strategic document
• Drill down for detail
  • Used electronic links and annexes

Good Practice: Canada Economic Development for Quebec Regions

Focus on Strategic Outcomes

• Distinguished outcomes from outputs
• Provided logic linkages between resources, activities and outputs to outcomes
• Use performance information to learn and adapt

Good Practice: Office of the Auditor General, RCMP

Strategic Outcome

Environment Canada

Clean Environment Business Line	Nature Business Line
Strategic Outcome Through the Clean Environment business line, Environment Canada protect Canadians from domestic and global sources of pollution. Long-term key results: Reduced adverse human impact on the atmosphere and on air quality. Understanding, and prevention or reduction of the environmental and human health threats posed by toxic substances and other substances of concern.	Strategic Outcome Through the Nature business line, Environment Canada conserves biodiversity in healthy ecosystems. Long-term key results: Conservation of biological diversity. Understanding and reduction of human impacts on the health of ecosystems. Conservation and restoration of priority ecosystems
Weather and Environmental Prediction Business Line	Management, Administration and Policy Business Line
Strategic Outcome Through the Weather and Environmental Predictions business line, Environment Canada helps Canadians adapt to their environment in ways which safeguard their health and safety, optimize economic activity and enhance environmental quality. Long-term key results: Reduced impact of weather and related hazards on health, safety and the economy. Adaptation to day-to-day and longer-term changes in atmospheric, hydrological and ice conditions.	Strategic Outcome Through the Management, Administration and Policy business line, Environment Canada provides strategic and effective departmental management to achieve environmental results. Long-term key results: Strategic and integrated policy priorities and plans. A well-performing organization supported by efficient and innovative services.

Strategic Outcomes

Strategic Outcomes SECURITY OF THE FOOD SYSTEM HEALTH OF THE ENVIRONMENT INNOVATION FOR GROWTH Making Canada the world leader in producing, processing and distributing safe and reliable food to meet the needs and preferences of consumers. Making Canada the world leader in using environmental resources in a manner that ensures their quality and availability for present and future generations. Making Canada the world leader in innovation to develop food and other related agricultural products and services that capture opportunities in diversified domestic and global markets.

Outcomes

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Report Against Outstanding Commitments

• Measured performance against long-term commitments indicating how much progress has been made
• They linked their DPR to their RPP

Good Practice: Canadian Centre for Occupational Health and Safety, Treasury Board Secretariat

Explain Strategic Context

• Reported environmental scan information
  • CSC used demographic indicators (p. 33)
• Discussed challenges to their organization:
  • Reported Risks -internal and external (PSC p.13)
  • Strategic partnerships (CSC p.47-53)

Good Practice: Correctional Services of Canada, Public Service Commission

Key Result

Key Result Reintegration measures that: a) Optimise the number of offenders who complete their     conditional release without revocation b) Minimise the number of community incidents

Reintegration Strategy This fiscal year saw the national rate of revocation fall from 6.74 per cent of releases to 6.2 per cent.

Approximately 8 out of 10 offenders come to the federal correctional system with previous offences. CSC’s accomplishments in preventing recidivism must be viewed in that context. The percentage of offenders reaching the end of their sentence without re-incarceration has increased over the last 5 years.

Offenders Reaching Warrant Expitry Without Revocation¹⁵

	1996 - 1997	2000 - 2001
National	2199 (52.7%)	2388 (55.5%)
Women	63 (58.9%)	155 (69.2%)
Aboriginal	196 (38.7%)	291 (40.1%)

Source: CSC Corporate Results, September 2001

Link Resources to Outcomes

• Explained the relationship between resources expended and results achieved (EC p.12)
• Resources are financial and non-financial (human resources, capacity, etc.) (CSC p.29)
• Showed how these results are linked to the achievement of strategic outcomes (PSC p.35-40)

Good Practice: Public Service Commission, Millennium Bureau of Canada, Environment Canada

Reintegration

Strategic Outcome "Contribution to the safety of Canadians by ensuring that offenders are safely and effectively reintegrated"

Objective To actively encourage and assist offenders in becoming law-abiding citizens. Description A range of services and programs, both in institutions and community settings, including: Case management Psychological & chaplaincy services; Academic and vocational training; Employment and occupational development; Living skills; Combating substance abuse; and Other programs that address specific cultural social, spiritual and other personal needs.


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Financial Information by Long-Term Results   Reduced adverse human impact on the atmosphere and on air quality. $ 97,091,911 $ 68,834,579 $ 63,009,057   Understanding, and prevention or reduction of the environmental and human health threats posed by toxic substances and other substances of concern. $ 134,186,089 $ 116,508,956 $ 109,973,080   2000-01 Total Gross $ 231,278,000 $ 185,343,535 $ 172,982,137   Planned Spending Total Authorities Actuals

Demonstrate the Validity of Performance Information

• Produced a performance report based on factual performance information
  • report on cumulative progress (or regress) to-date against what are often long-standing commitments
• Discuss attribution

Good Practice: Canada Customs and Revenue Agency

Reactions of parliamentarians to DPRs

• Clear connection between spending and outcomes
• Horizontal information
• Better incentive to report on performance
• Design from the perspective of the needs of Canadians (i.e. service delivery)

Conclusion

• All about continuing to build on progress made
• Using findings for the DPR assessment as applicable
  • No template
• Getting assistance and feedback
  • TBS contacts
  • Build Networks