MANAGING BETTER
NUMBER 15

1996 Survey on the Use of 
the Official Languages at Work in 
Federal Institutions in New Brunswick

Evaluation, Audit and Review Group 
July 1996

© Minister of Public Works and Government Services Canada 1997
Published by
Public Affairs Branch
Treasury Board of Canada
Secretariat
        
This document is available on‑line via the TBS home page
on Publiservice, the federal government internal network,
at the following address:
http://publiservice.tbs‑sct.gc.ca

This series of evaluations, audit guides, reviews and studies is designed to improve Treasury Board policies and programs.

Titles in this series already published:

1.	Review of Operating Budgets – Delegation Framework

2.	Review of Business Planning in the Government of Canada

3.	Review of the Cost Recovery and User Fee Approval Process

4.	Evaluation of the Policy for the Provision of Services for Employees with Disabilities

5.	Audit of Service to the Public in Official Languages ‑ Phase I – Regions of Toronto and Halifax

6.	Audit on the Use of Translation Services

7.	Review of the Costs Associated with the Administration of the ATIP Legislation

8.	Evaluation of Telework Pilot Policy – Highlights

9.	Evaluation of Telework Pilot Policy  – Findings

10.	Audit of Adherence to Treasury Board Information Technology Standards

11.	Evaluation Framework for Early Departure Programs

12.	Validation Review ‑ Audit Guide and Departmental Monitoring Framework

13.	Measuring Costs Associated With The Security Policy

14.	Regulatory Reform Through Regulatory Impact Analysis:  The Canadian Experience

Table of Contents
Page
Executive Summary	
Survey Highlights	
Manager’s Response	ix
1.0 Introduction*	
1.1 Objectives	
1.2 Target Population	
1.3 Survey Methodology	
1.4 Response Rate	
2.0 Structure of the Questionnaire	
3.0 Survey Results	
3.1 Employee Data and Functions	
3.1.1 First Official Language	
3.1.2 Fluency in Each Official Language - All Respondents	
3.1.3 Fluency in Each Official Language - ‘Bilingual Respondents’	
3.1.4 Language Requirements of Position	
3.2 Awareness of the Official Languages Program	
3.3 Use of the Official Languages at Work	
3.3.1 Satisfaction with the Opportunity to Work in the Language of Choice	
3.3.2 Use of the Official Languages in Carrying Out Duties	
3.3.3 Use of the Official Languages in Carrying Out Duties - ‘Bilingual Employees’	
3.3.4 Satisfaction with the Use of English and French at Internal Staff Meetings	
3.4 Department’s/Agency’s Duties Towards Employees	
3.4.1 Internal Services	
3.4.2 Availability of Computer Programs in Language of Choice	
3.4.3 Availability of Work Instruments in Language of Choice	
3.4.4 Availability of Professional Training Courses in Language of Choice	
3.4.5 Official Language of Communication with Immediate Supervisor	

Appendix I	- Survey Questionnaire	
Appendix II	- List of Department Codes and Corresponding Department Names	
Appendix III	- Tabulations of Response Frequencies	
Appendix IV	- Tabulations of Percentages of Response Frequencies	

Executive Summary
The Financial and Information Management Branch, Evaluation and Review Audit Group, of Treasury Board Of Canada Secretariat engaged Statistics Canada to undertake a survey of federal government employees in New Brunswick on the ‘Use of the Official Languages at Work’.
The objectives of the survey were to determine:
1)	if federal employees in New Brunswick have been informed of their ‘language of work rights’,
2)	whether the work environment for federal employees in New Brunswick is conducive to and accommodates the effective use of both official languages, and
3)	if federal institutions in New Brunswick are meeting their obligations in making available specific services in both official languages.
A census of active federal employees (i.e. persons employed by the federal government for a period of more than three months) in New Brunswick was conducted in March and April, 1996. Excluded from the survey were employees of Agriculture and Agri-Food Canada, Office of the Commissioner of Official Languages, Solicitor General Canada, Department of Justice Canada, and Revenue Canada employees in Moncton and Saint John. The resulting survey population consisted of 10,611 employees.
Useable survey questionnaires were returned by 5,950 employees for a response rate of about 56%.
Survey Highlights
Some of the highlights of the survey findings as they pertain to the survey objectives are as follows:
Employee Data
•	English was identified as the first official language by 64% of all respondents while 36% identified French as their first official language.
•	Less than half (2640 or 44.5%) of survey respondents are in bilingual positions. Most Francophone respondents (82.6%) are in bilingual positions while relatively few Anglophone respondents (22.9%) occupy such positions. The most common reason for identification of a position as bilingual is to provide services to the public.
•	French ‘bilingual’ respondents perceive themselves as fluent in both official languages. However, about one-third of English ‘bilingual’ respondents feel that they speak French ‘with difficulty’ or ‘not at all’.
Objective 1: To determine if federal employees in New Brunswick have been informed of their ‘language of work rights’.
•	Just over two-thirds of responding employees have been informed of their rights/obligations concerning the use of the official languages at work. The remaining approximately one-third either have not been informed or do not know if they have been informed of these rights/obligations.
Objective 2: To determine whether the work environment for federal employees in New Brunswick is conducive to and accommodates the effective use of both official languages.
•	Overall, 88% of respondents are satisfied with the opportunity to work in their language of choice when they are ‘not serving the public or other employees or providing supervision’. However, a higher percentage (92.4%) of Anglophone respondents are satisfied with this choice than the percentage (79%) of satisfied Francophone respondents, a difference of about 13%.
•	Over 90% of Anglophone respondents use ‘English Only’ or ‘Mostly English’ in carrying out their duties. By contrast, very few (10.3%) Francophone respondents use ‘French Only’ or ‘Mostly French’ in carrying out their duties. Francophone respondents are more likely to use ‘English & French Equally’ (55.1%) or ‘English or Mostly English’ (34.3%). This is due to the fact that just over 8 of 10 (82.6%) Francophone respondents are in ‘bilingual’ positions and another just over 1 of 10 (11.2%) are in ‘English-Essential’ positions.
•	About 4 of 5 survey respondents have the opinion that English is spoken between 80% and 100% of the time at internal staff meetings. Overall, 80.5% of respondents are satisfied with the use of either official language at internal staff meetings. However, only about two-thirds of Francophone respondents are satisfied with this use while one-third of them would prefer to see French used more often in internal staff meetings.
Objective 3: To determine if federal institutions in New Brunswick are meeting their obligations in making available specific services in both official languages.
•	87% of responding employees who use internal services are satisfied with the provision of these services in either official language. However, in comparing the responses of Anglophone respondents with those of Francophone respondents, there is a difference of around 20% in the percentage of satisfied respondents - 94.7% of Anglophone respondents versus 74.4% of Francophone respondents are satisfied with the provision of internal services in either official language. Perhaps it is surprising that satisfaction amongst Francophone respondents is even this high given that 41% of these respondents reported that internal services are ‘seldom’ or ‘never’ offered in French, their first official language.
•	Approximately 87% of all responding employees who use computer programs at work are satisfied with the availability of computer programs in either official language. Almost all (95.8%) Anglophone respondents are satisfied with this availability. However, just over one-quarter (26.6%) of Francophone respondents would prefer to see more computer programs available in French.
While virtually all respondents feel that computer programs are available in ‘English’, over half (53.3%) of Francophone respondents expressed the opinion that computer programs are ‘seldom or never’ available in ‘French’.
•	Almost 90% of responding employees who use work instruments are satisfied with the availability of these instruments in either official language. However, comparing the Francophone respondents to the Anglophone respondents there is a difference of almost 16% in the percentage of responding employees who are satisfied with this availability - 79.7% of the French group are satisfied with the availability of work instruments in either official language versus 95.5% of the English group who are satisfied.
As with other items, nearly all respondents felt that the work instruments they use are available in ‘English’. In contrast, approximately 4 of 5 respondents feel that the work instruments they use are available in ‘French’. This is an improvement over the perception of ‘provision of internal services’ in French, the ‘availability of computer programs’ in French, and the ‘availability of professional training courses’ in French. However, there was still about 18% of Francophone respondents who felt that the work instruments they use are ‘seldom or never’ available in ‘French’.
•	Close to 80% of respondents have attended a professional training course provided by their department/agency in the last two years. Approximately 86% of these attendees are satisfied with the availability of these professional training courses in either official language. However, there is a difference of 25.5% between the percentage of satisfied Anglophone respondents (95.1%) versus satisfied Francophone respondents (69.6%). Of all the Francophone respondents, 46.5% offered the opinion that these professional courses are ‘seldom or never’ available in French.
Most Anglophone respondents (95.2%) and even almost a half (45.8%) of Francophone respondents communicate with their supervisors in ‘English’ or ‘mostly English’. Approximately 92% of responding employees are satisfied with the official language used in communicating with their immediate supervisor. Nevertheless, about 15% of responding French employees would prefer to see more French used in communications with their immediate supervisor.

Management’s Response
The Official Languages Division, Human Resources Branch, has forwarded the results of the survey to participating federal institutions so that they can take note of them with reference to their mode of operation in New Brunswick.

1.	Introduction* 
1.1	Objectives
The objectives of the survey were as follows:
1)	To determine if federal government employees in New Brunswick have been informed of their ‘language of work rights’. (Treasury Board Manual - Official Languages, Chap 2‑1, Appendix A)
2)	To determine if the work environment for federal government employees in New Brunswick is conducive to the effective use of both official languages and accommodates the use of both official languages. (Official Languages Act, Section 35)
3)	To determine if federal institutions in New Brunswick are meeting their obligations in making available specific services in both official languages. (Official Languages Act, Section 36)
1.2	Target Population
The population of interest for the survey was all active federal government employees in New Brunswick, i.e. persons employed with the federal government in New Brunswick for a period of more than three months, except employees of Agriculture and Agri-Food Canada, Office of the Commissioner of Official Languages, Solicitor General Canada, Justice Department Canada, and Revenue Canada employees in Moncton and Saint John.
A list of the target employees, excluding Royal Canadian Mounted Police personnel and National Defence military personnel, was provided to Statistics Canada by Public Works and Government Services Canada. The list of National Defence military personnel was provided to Statistics Canada by Treasury Board of Canada Secretariat. No list of RCMP personnel was provided - rather, Statistics Canada was given the name of a contact person for questionnaire distribution and informed that 650 questionnaires were required for RCMP personnel in New Brunswick.
The total size of the target population according to the information provided to Statistics Canada was 10,611 employees. The size of this target population by department is shown in TABLE 100 on the following page.

TABLE 100:  Number of Employees in Target Population by Department **

Department*	No. Of Employees	Department*	No. Of Employees	
ACO	202	MOT	952	
AEB	3	NAR	301	
ATN	28	NHW	29	
CSW	1	NPB	37	
DFO	430	NRC	3	
DND***	861	PAA	13	
DND (military)***	3695	PCH	119	
DOE	85	PEN	756	
DPW***	576	PSC	19	
DUS	69	RCM***	105	
DVA	50	RCMP***	650	
EPC	2	REH	1305	
EXT	3	RSN	128	
FCT	2	STC	66	
FJA	32	SVC***	35	
GCO	6	TSB	7	
IMC	41			
TOTAL			10,611	

*	A list of the department codes and the corresponding department names can be found in Appendix II.
**	Based on lists provided by ‘Public Works and Government Services Canada’ and ‘Treasury Board of Canada Secretariat’.
***	i)	DND and DND(military) are combined as DND in the final results.
	ii)	DPW and SVC are combined as SVC in the final survey results.
	iii)	RCM and RCMP are combined as RCM in the final results.

1.3	Survey Methodology
A census of the target population of 10,611 federal employees in New Brunswick was undertaken.
Questionnaires were distributed to all employees in the target population, except National Defence military personnel and RCMP personnel, through the Halifax and National Capital Region Pay Offices of Public Works and Government Services Canada. Questionnaires for National Defence military personnel were mailed directly using the list of mailing addresses provided by Treasury Board of Canada Secretariat. Questionnaires for RCMP personnel were sent to the RCMP contact for distribution.
The initial distribution of questionnaires took place by March 6, 1996. A reminder letter was distributed to all members of the target population by March 20, 1996.
1.4	Response Rate
A total of 6,086 questionnaires or approximately 57% of the distributed questionnaires were returned to Statistics Canada. Of this total, 5,950 useable questionnaires were received from members of the target population for an effective response rate of about 56%. Eleven questionnaires contained only a comment from the respondent (no questions were answered) and therefore, could not be used. The remaining 125 questionnaires were considered ‘out-of-scope’, i.e. 78 questionnaires were returned because the respondent had moved out of New Brunswick, 11 questionnaires were received from federal employees who were not employed by one of the target departments, and 36 questionnaires were from people who were no longer employed by the federal government at the time of the survey.
The count of the number of questionnaires returned by department name is presented in Table 101 on the next page. (See Appendix II for a list of the department codes and the corresponding department names.)
TABLE 101: Number of Returned Questionnaires by Department

DEPARTMENT	   NO. OF QUESTIONNAIRES	PERCENTAGE	
ACO	126	2.1%	
DFO	359	6.0%	
DND	1874	31.5%	
DOE	67	1.1%	
DUS	45	0.8%	
DVA	35	0.6%	
IMC	27	0.5%	
MOT	399	6.7%	
NAR	225	3.8%	
NHW	28	0.5%	
NPB	18	0.3%	
PAA	7	0.1%	
PCH	63	1.1%	
PEN	354	5.9%	
PSC	14	0.2%	
RCM	518	8.7%	
REH	905	15.2%	
RSN	88	1.5%	
STC	56	0.9%	
SVC	418	7.0%	
TSB	5	0.1%	
OTHER DEPT	49	0.8%	
UNKNOWN	33	0.6%	
NOT STATED	237	4.0%	
TOTAL	5950	100.0%	
NOTES:	1)	OTHER DEPT
In cases where fewer than five employees responded from a department they were coded as OTHER DEPT.
	2)	UNKNOWN
This code was used in cases where the respondents write-in response to Question 1 was not explicit enough to identify the name of the department.
	3)	NOT STATED
In these cases there was no response provided  by the respondent to Question 1.

2.0	Structure of the Questionnaire
The survey questionnaire consisted of four main sections:
1)	Employee Data & Functions
This section of the questionnaire, consisting of Questions 1 - 6, provides a linguistic profile of federal employees in New Brunswick.
2)	Program Knowledge (i.e. Official Languages Program)
Responses to Question 7 yield the data to satisfy objective 1 - to determine if employees have been informed of their language of work rights.
3)	Use of the Official Language at Work
Questions 8 - 11 pertain to objective 2 - to determine if the work environment is conducive to and accommodates the effective use of both official languages.
4)	Department/Agency Duties
Questions 12 - 28 measure whether federal departments in New Brunswick are meeting their obligations in making available specific services in both official languages, i.e. objective 3.
A copy of the questionnaire may be found in Appendix I on page 31.

3.0	Survey Results
The survey results are based on the 5,950 questionnaires received from members of the target population. The results of individual survey questions are presented as percentages, based on the total number of complete responses to those questions. No attempt has been made to extrapolate the survey results to the population of all federal employees in New Brunswick.
In this report many results are reported by ‘first official language’. The term ‘Anglophone respondents’ is used to describe those respondents who reported ‘English’ as their first official language and the term ‘Francophone respondents’ is used to describe those respondents who reported ‘French’ as their first official language.
A complete set of tabulations of the frequency of responses for each survey question can be found in Appendix III. As well, Appendix IV contains a complete set of tabulations of the percentage distribution of responses to each question cross-classified by first official language. Note that all tabulations contain the category ‘Not Stated’ meaning no answer was provided by the respondent to the relevant question. Also note that the ‘n’ column contains the number of responses for the pertinent question category.
3.1	Employee Data and Functions
Respondents were asked to indicate their ‘first official language’, their fluency in speaking each of the official languages, the language requirements of their position, and the reason(s) for the bilingual classification of their position where applicable.
3.1.1	First Official Language
About 64% of respondents identified ‘English’ as their ‘first official language’ while around 36% of respondents identified ‘French’ as their ‘first official language’.
TABLE 202: Count of Question 2 - First Official Language
First Official
Language	No. Of Responses	Percentage	
ENGLISH	3796	63.8%	
FRENCH	2154	36.2%	
Total	5950	100.0%	

NOTE:	A breakdown of the distribution of first official language by department/agency can be found in Table 201 in Appendix IV.

3.1.2	Fluency in Each Official Language - All Respondents
Overall, close to 92% of respondents consider themselves fluent in speaking ‘English’ and about 41% of respondents feel they are fluent in speaking ‘French’.
As shown in Table 203 on the opposite page, when the first official language of the respondent is taken into account, almost all (98.6%) of the Francophone respondents reported that they speak ‘English’ either ‘fluently’ or ‘relatively fluently’. Exactly 80% of the Francophone respondents consider themselves ‘fluent’ in speaking ‘English’ and close to 19% feel they are ‘relatively fluent’ in speaking ‘English’.
By comparison, as displayed in Table 204 opposite, approximately one-quarter of the Anglophone respondents reported that they speak ‘French’ either ‘fluently’ or ‘relatively fluently’. Just under 9% of the Anglophone respondents consider themselves ‘fluent’ in speaking ‘French’ while nearly 16% feel they are ‘relatively fluent’ in speaking ‘French’. The remaining three-quarters of the Anglophone respondents believe they speak French ‘with difficulty’ (34.9%) or ‘not at all’ (40.4%).

TABLE 203: ‘Q3 - Fluency in Speaking English’ BY ‘Q2 - First Official Language’
All Respondents
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q3: Fluency in
Speaking ‘English’	ENGLISH		FRENCH				
	%	n	%	n	 %	n	
FLUENTLY	98.4%	3729	80.0%	1722	91.7%	5451	
RELATIVELY FLUENTLY	1.3%	50	18.6%	400	7.6%	450	
WITH DIFFICULTY	0.2%	7	1.3%	28	0.6%	35	
NOT AT ALL	0.1%	4	0.1%	3	0.1%	7	
TOTAL RESPONSES	100.0%	3790	100.0%	2153	100.0%	5943	
NOT STATED	6		1		7		
GRAND TOTAL	3796		2154		5950		

TABLE 204: ‘Q4 - Fluency in Speaking French’ BY ‘Q2 - First Official Language’
All Respondents
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q4: Fluency in
Speaking ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
FLUENTLY	8.9%	334	96.7%	2079	40.9%	2413	
RELATIVELY FLUENTLY	15.7%	591	3.1%	66	11.1%	657	
WITH DIFFICULTY	34.9%	1312	0.1%	2	22.3%	1314	
NOT AT ALL	40.4%	1517	0.1%	3	25.7%	1520	
TOTAL RESPONSES	100.0%	3754	100.0%	2150	100.0%	5904	
NOT STATED	42		4		46		
GRAND TOTAL	3796		2154		5950		

The survey results regarding fluency in speaking the official languages is most pertinent to ‘bilingual’ respondents as discussed in the following section.
3.1.3	Fluency in Each Official Language - ‘Bilingual Respondents’
For ‘bilingual employees’, that is those who reported in Question 5 that their position had bilingual language requirements, it is evident from Table 204A below that neither the bilingual Anglophone respondents nor the bilingual Francophone respondents perceive any difficulty with their fluency in speaking English, as more than 99% of respondents in each group feel they are ‘fluent or relatively fluent’ in speaking English. Not surprisingly, the bilingual Francophone respondents did not perceive any difficulty with their fluency in speaking French - 99.9% of them feel they are ‘fluent or relatively fluent’ in speaking French. For the bilingual Anglophone respondents, however, about two thirds (66.7%) of them reported they are ‘fluent’ (27.4%) or ‘relatively fluent’ (39.3%) in speaking French whereas approximately a third (33.4%) of these respondents feel they speak French ‘with difficulty’ (26.5%) or ‘not at all’ (6.9%).
TABLE 204A: Fluency in Speaking the Official Languages BY First Official Language
‘Bilingual Respondents Only’
	FIRST OFFICIAL LANGUAGE	TOTAL	
SPEAKING FLUENCY	ENGLISH		FRENCH				
	SPEAK
ENGLISH	SPEAK FRENCH	SPEAK
ENGLISH	SPEAK FRENCH	SPEAK
ENGLISH	SPEAK FRENCH	
FLUENTLY	98.5%	27.4%	82.3%	97.5%	87.6%	74.7%	
RELATIVELY FLUENTLY	1.3%	39.3%	16.9%	2.4%	11.8%	14.4%	
WITH DIFFICULTY	0.1%	26.5%	0.7%	0.1%	0.5%	8.7%	
NOT AT ALL	0.1%	6.9%	0.1%	0.1%	0.1%	2.3%	
TOTAL		%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	
TOTAL	RESPONSES	859	858	1776	1774	2635	2632	
NOT STATED	4	5	1	3	5	8	
GRAND TOTAL	863	863	1777	1777	2640	2640	

3.1.4	Language Requirements of Position
Table 205 below contains the distribution of responses relevant to the language requirements of respondents. About 45% (2640 employees) of all those who responded stated they are in positions identified as ‘bilingual’.
Twice as many Francophone respondents (1777) are in ‘bilingual’ positions as Anglophone respondents (863) are in positions identified as ‘bilingual’. In fact, about 4 out of 5 (82.6%) Francophone respondents are in bilingual positions. Slightly less than 1 in 4 (22.9%) Anglophone respondents occupy bilingual positions.
TABLE 205: ‘Q5 - Language Requirements of Position’ BY ‘Q2: First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q5: Position Language Requirements	ENGLISH		FRENCH				
	%	n	%	n	%	n	
BILINGUAL	22.9%	863	82.6%	1777	44.5%	2640	
ENGLISH-ESSENTIAL	58.5%	2208	11.2%	241	41.3%	2449	
FRENCH-ESSENTIAL	0.7%	25	1.2%	25	0.8%	50	
EITHER ENGLISH or FRENCH	15.0%	565	4.0%	85	11.0%	650	
DON’T KNOW	3.0%	115	1.1%	23	2.3%	138	
TOTAL RESPONSES	100.0%	3776	100.0%	2151	100.0%	5927	
NOT STATED	20		3		23		
GRAND TOTAL	3796		2154		5950		

According to bilingual respondents, the most common reason for identification of a position as bilingual is to provide ‘services to the public’ - 37.4% of those who indicated they are in a bilingual position gave this as the sole reason. The complete distribution of ‘reasons for identification of a position as bilingual’ is contained in Table 206 in Appendix IV.
3.2	Awareness of the Official Languages Program
Employees were asked if the department/agency had informed them of their rights/obligations concerning the use of either official language at work. The survey results in Table 207 relate directly to objective 1, i.e. to determine if federal employees in New Brunswick have been informed of their ‘language of work rights’ (Treasury Board Manual - Official Languages, Chap 2-1, Appendix A).
As shown in Table 207 below, about two-thirds of respondents have been informed of their rights/obligations concerning the use of the official languages at work whereas the other nearly one-third of responding employees either have not been informed or don’t know if they have been informed.
Table 207:  ‘Question 7 - Informed of rights/obligations’ BY ‘Question 2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q7: informed of rights....	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	66.8%	2483	69.8%	1461	67.9%	3944	
NO	18.5%	689	18.6%	389	18.6%	1078	
DON’T KNOW	14.7%	546	11.6%	243	13.6%	789	
TOTAL RESPONSES	100.0%	3718	100.0%	2093	100.0%	5811	
NOT STATED	78		61		139		
GRAND TOTAL	3796		2154		5950		

3.3	Use of the Official Languages at Work
The results in this section were tabulated from Questions 8 - 11 and pertain to survey objective 2, i.e. to determine if the work environment for federal government employees in New Brunswick is conducive to the effective use of both official languages and accommodates the use of both official languages. (Official Languages Act, Section 35).
3.3.1	Satisfaction with the Opportunity to Work in the Language of Choice
Overall, as shown in Table 209, about 88% of respondents are satisfied with the opportunity to work in the official language of their choice when they are ‘not serving the public or other employees or providing supervision’.
There is a 13% difference in the percentage of satisfied Francophone respondents compared to satisfied Anglophone respondents (79% of Francophones vs 92.4% of Anglophones). Only about 6% of Anglophone respondents would prefer to use English more often while 20% of Francophone respondents would prefer to use French more often when they are ‘not serving the public or other employees or providing supervision’.
Since a combined total of 94.3% of Anglophone respondents are in the categories ‘satisfied’ or ‘dissatisfied - prefer more French’, it may be postulated that these respondents are not restricted in the use of their first official language. 
Comparatively, a combined total of 79.9% of Francophone respondents are in the categories ‘satisfied’ or ‘dissatisfied - prefer more English’.
TABLE 209: ‘Q9 - Satisfaction With Opportunity to Work in Official Language of Choice’
BY ‘Q2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q9 - Satisfaction with opportunity to work in official language of choice	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	92.4%	3467	79.0%	1684	87.6%	5151	
DISSATISFIED - PREFER MORE ENGLISH	5.7%	215	0.9%	20	4.0%	235	
DISSATISFIED - PREFER MORE FRENCH	1.9%	70	20.0%	427	8.4%	497	
TOTAL RESPONSES	100.0%	3752	100.0%	2131	100.0%	5883	
NOT STATED	44		23		67		
GRAND TOTAL	3796		2154		5950		

3.3.2	Use of the Official Languages in Carrying Out Duties
From Table 208 below, 71% of responding employees use either ‘English only’ or ‘mostly English’ in carrying out their duties, including all communications with the public and other employees. Most of the remaining employees who responded to the survey (24.3%) use ‘English and French equally’ in carrying out their duties.
A comparison of the survey results by ‘first official language’ reveals that around 92% of Anglophone respondents use either ‘English only’ or ‘mostly English’ and only about 7% of them use ‘English and French equally’ in carrying out their duties whereas about 35% of Francophone respondents use either ‘English only’ or ‘mostly English’ and more of them (about 55.1%) use ‘English and French equally’ in carrying out their duties.
TABLE 208: ‘Q8 - Official Language Used in Carrying Out Duties’ BY ‘Q2 - First Official Language
‘All Respondents’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q8 - Official Language Used in Carrying Out Duties	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH ONLY	61.2%	2314	2.7%	58	40.0%	2372	
MOSTLY ENGLISH	31.1%	1175	31.9%	685	31.4%	1860	
FRENCH ONLY	0.2%	9	0.6%	13	0.4%	22	
MOSTLY FRENCH	0.6%	24	9.7%	208	3.9%	232	
ENGLISH & FRENCH EQUALLY	6.8%	258	55.1%	1181	24.3%	1439	
TOTAL RESPONSES	100.0%	3780	100.0%	2145	100.0%	5925	
NOT STATED	16		9		25		
GRAND TOTAL	3796		2154		5950		

One should keep in mind when examining the above results that, as reported in section 4.1.4, only about 1 in 4 Anglophone respondents are in bilingual positions. Furthermore, as reported in section 4.1.3, even amongst the ‘bilingual’ Anglophone respondents, 1 in 3 speak French ‘with difficulty or not at all’. Hence, the prevalence of use of the English language amongst Anglophone respondents is expected to be high. On the other hand, almost 83% of Francophone respondents are in bilingual positions and another 11% of them are in ‘English-essential’ positions. As well, virtually all of the ‘bilingual’ Francophone respondents speak English ‘fluently’ (82.2%) or ‘relatively fluently’ (16.9%). Consequently, it is not surprising that there is a greater mix of use of both official languages amongst Francophone respondents.
3.3.3	Use of the Official Languages in Carrying Out Duties - ‘Bilingual Employees’
As reported earlier, there were 2640 responding employees who stated that the language requirement of their position is ‘bilingual’. Table 208A below shows the prevalence of use of the official languages by these ‘bilingual’ respondents.
TABLE 208A: 	Official Language Used in Carrying Out Duties BY First Official Language
‘Bilingual Respondents Only’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q8 - Official Language Used in Carrying Out Duties	ENGLISH		FRENCH				
	%	n	%	n	%	n	
English Only	15.3%	131	1.1%	19	5.7%	150	
Mostly English	58.3%	500	26.9%	475	37.1%	975	
French Only	0.1%	1	0.4%	7	0.3%	8	
Mostly French	2.6%	22	10.6%	187	8.0%	209	
English & French Equally	23.8%	204	61.1%	1080	48.9%	1284	
TOTAL RESPONSES	100.0%	858	100.0%	1768	100.0%	2626	
NOT STATED	5		9		14		
GRAND TOTAL	863		1777		2640		

Overall, as shown in Table 208A, just under a half (48.9%) of the ‘bilingual’ employees use ‘English and French Equally’ in carrying out their duties. About 43% of them use ‘English Only’ or ‘Mostly English’ in carrying out their duties while the remainder (8%) use ‘French Only’ or ‘Mostly French’.
In examining the results by the ‘first official language’ of respondents, a much greater percentage (61.1%) of bilingual Francophone respondents use ‘English and French Equally’ in carrying out their duties than the percentage (23.8%) of bilingual Anglophone respondents. Almost three quarters (73.6%) of bilingual Anglophone respondents use ‘English Only’ or ‘Mostly English’ in carrying out their duties while just over a quarter (28%) of bilingual Francophone respondents use ‘English Only’ or ‘Mostly English’. The use of ‘French Only’ or ‘Mostly French’ is relatively small among bilingual respondents.
3.3.4	Satisfaction with the Use of English and French at Internal Staff Meetings
When specifically asked about the use of English and French at internal staff meetings that they attend the overall satisfaction amongst responding employees drops to 80.5% from the 87.6% of employees who are satisfied with the opportunity to work in the language of their choice as mentioned above in section 4.3.1.
Most Anglophone respondents (89.8%) are satisfied with the use of official languages at internal staff meetings that they attend - only about 8% would prefer that English be spoken more often at these meetings. Furthermore, one could argue that 92.1% of Anglophone respondents are not impeded in the opportunity to function at internal staff meetings in their first official language since they are either ‘satisfied’ (89.8%) or ‘dissatisfied but prefer the use of more French’ (2.3%).
In contrast, one third of Francophone respondents would prefer that French be spoken more often at internal staff meetings while around two-thirds (64.2%) of them are satisfied with the use of the official languages at such meetings. Around two-thirds of Francophone respondents feel they are not hampered in using their first official language at internal staff meetings - 64.2% of them are ‘satisfied’ and 2.0% are ‘dissatisfied but prefer the use of more English’.
TABLE 211: ‘Q11 - Satisfaction With Use of English & French at Meetings’
BY ‘Q2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q11 - Satisfaction with use of English & French at meetings	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	89.8%	3353	64.2%	1362	80.5%	4715	
DISSATISFIED - PREFER MORE ENGLISH	7.9%	295	2.0%	43	5.8%	338	
DISSATISFIED - PREFER MORE FRENCH	2.3%	87	33.8%	717	13.7%	804	
TOTAL RESPONSES	100.0%	3735	100.0%	2122	100.0%	5857	
NOT STATED	61		32		93		
GRAND TOTAL	3796		2154		5950		

As displayed in Table 210A (a collapsed version of Table 210 in Appendix IV) below, it is evident that English is the predominant language of work at internal staff meetings - approximately 4 of 5 (79.3%) respondents expressed the opinion that English is spoken between 80% and 100% of the time at internal staff meetings that they attend. This opinion was reported by about 88% of Anglophone respondents whereas nearly 64% of Francophone respondents felt this way.
Overall, only 12.6% of all respondents have the impression that French is used 50% of the time or more at internal staff meetings that they attend.
TABLE 210A: ‘Q10 - Percentage of Time Each Official Language is Spoken at Internal Meetings’
BY ‘Q2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q10 - Percentage of time each official language spoken at internal meetings	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH 50% or less
FRENCH 50% or more	6.7%	251	23.0%	462	12.6%	713	
ENGLISH between 50% & 80% FRENCH between 50% & 20%	5.3%	197	13.0%	263	8.1%	460	
ENGLISH 80% to 100%
FRENCH 20% to 0%	87.8%	3227	63.8%	1277	79.3%	4504	
TOTAL RESPONSES	100.0%	3675	100.0%	2002	100.0%	5677	
NOT STATED	121		152		273		
GRAND TOTAL	3796		2154		5950		

3.4	Department’s/Agency’s Duties Towards Employees
This section of the questionnaire focused on the availability of internal services and working tools in the language of choice of the employee. As well, employees were requested to indicate whether they are satisfied with the official language used in their communications with their immediate supervisor.
These survey results are based on the responses to Questions 12-28 and are related to objective 3, i.e. to determine if federal institutions in New Brunswick are meeting their obligations in making available specific services in both official languages. (Official Languages Act, Section 36).
3.4.1	Internal Services
‘Internal Services’ were defined as services provided to employees, such as pay and benefits, administrative, legal and library services, etc..
About 5% (274 respondents) of respondents indicated that they do not use internal services. The following results are based on the number of people who use internal services.
Overall, 87% of the users of internal services are satisfied with the provision of internal services in either official language. However, only 74.4% of Francophone respondents are satisfied with the provision of internal services in either official language compared to 94.7% of Anglophone respondents who are satisfied, a difference of around 20%. Almost 1 in 4 (24.4%) Francophone respondents would prefer that more French be used in providing internal services.
TABLE 214: ‘Q14 - Satisfaction With Provision of Internal Services in Either Official Language’
BY ‘Q2 - First Official Language’ - ‘Internal Service Users Only’

Q14 - Satisfaction with provision of	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
internal services in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	94.7%	3359	74.4%	1534	87.2%	4893	
DISSATISFIED - PREFER MORE ENGLISH	4.4%	155	1.3%	26	3.2%	181	
DISSATISFIED - PREFER MORE FRENCH	1.0%	34	24.4%	503	9.6%	537	
TOTAL RESPONSES	100.0%	3548	100.0%	2063	100.0%	5611	
NOT STATED	44		21		65		
GRAND TOTAL	3592		2084		5676		

According to the survey results in Table 212 internal services are considered to be provided either ‘always’ or ‘often’ in English by over 90% of all respondents - 96.3% of Anglophone respondents, and 84.9% of Francophone respondents have this perception. This difference of around 11% can be accounted for in the 13.1% of Francophone respondents who reported that the provision of service is ‘seldom’ or ‘never’ provided in English.
TABLE 212: ‘Q12 - Frequency of Provision of Internal Services in English’
BY ‘Q2 - First Official Language’ - ‘Internal Service Users only’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q12 - Frequency of provision of internal services in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%		n	
ALWAYS	80.6%	2832	34.8%	701	63.9%	3533	
OFTEN	15.7%	553	50.1%	1011	28.3%	1564	
SELDOM	1.3%	44	11.6%	233	5.0%	277	
NEVER	0.4%	14	1.5%	30	0.8%	44	
DON’T KNOW	2.0%	72	2.1%	42	2.1%	114	
TOTAL RESPONSES	100.0%	3515	100.0%	2017	100.0%	5532	
NOT STATED	77		67		144		
GRAND TOTAL	3592		2084		5676		

Conversely, Table 213 reveals that only around half (50.9%) of all respondents feel that the internal services are either ‘always’ or ‘often’ provided in French. About 2 of 5 (41%) Francophone respondents expressed the opinion that the internal services they use are ‘seldom’ (34.9%) or ‘never’ (6.1%) provided in French. Amongst Anglophone respondents, around 34% responded with the same opinion, while another 19% of Anglophone respondents just ‘don’t know’ if these services are provided in French.
TABLE 213: ‘Q13 - Frequency of Provision of Internal Services in French’
BY ‘Q2 - First Official Language’ - ‘Internal Service Users only’
	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q13 - Frequency of provision of internal services in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	27.6%	858	16.4%	328	23.2%	1186	
OFTEN	19.5%	606	40.4%	811	27.7%	1417	
SELDOM	13.3%	413	34.9%	701	21.8%	1114	
NEVER	20.6%	640	6.1%	122	14.9%	762	
DON’T KNOW	19.1%	593	2.2%	44	12.5%	637	
TOTAL RESPONSES	100.0%	3110	100.0%	2006	100.0%	5116	
NOT STATED	482		78		560		
GRAND TOTAL	3592		2084		5676		

3.4.2	Availability of Computer Programs in Language of Choice
Most responding employees (85.9%) use computer programs at work. (From Table 215, Appendix IV).
Approximately 87% of all responding employees who use computer programs at work are satisfied with the availability of the programs in either official language. Almost all (95.8%) of Anglophone respondents are satisfied with this availability. However, only 72% of Francophone respondents are satisfied with this availability, and more than one-quarter (26.6%) of Francophone respondents would prefer to see more computer programs available in French.
TABLE 218: ‘Q18 - Satisfaction With Availability of Computer Programs in Either Official Language’ BY ‘Q2 - First Official Language’ - Computer Program Users Only

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q18 - Satisfaction with availability of computer programs in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.8%	2981	72.0%	1392	86.7%	4373	
DISSATISFIED - PREFER MORE ENGLISH	
1.6%	
49	
1.4%	
27	
1.5%	
76	
DISSATISFIED  - PREFER MORE FRENCH	
2.6%	
81	
26.6%	
514	
11.8%	
595	
TOTAL RESPONSES	100.0%	3111	100.0%	1933	100.0%	5044	
NOT STATED	48		23		71		
GRAND TOTAL	3159		1956		5115		

Approximately 97% of users of computer programs stated that the computer programs they use are ‘always’ or ‘often’ available in English. The percentage, i.e. 97% indicating this opinion, is virtually the same among both Anglophone and Francophone respondents.
TABLE 216: ‘Q16 - Frequency of Availability of Computer Programs in English’ BY ‘Q2 - First Official Language’ - Computer Program Users Only

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q16 - Frequency of availability of computer programs  in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	93.3%	2925	81.4%	1583	88.8%	4508	
OFTEN	3.6%	113	15.0%	292	8.0%	405	
SELDOM	0.6%	18	1.8%	35	1.0%	53	
NEVER	0.6%	19	1.0%	20	0.8%	39	
DON’T KNOW	1.9%	59	0.8%	15	1.5%	74	
TOTAL RESPONSES	100.0%	3134	100.0%	1945	100.0%	5079	
NOT STATED	25		11		36		
GRAND TOTAL	3159		1956		5115		

On the other hand, as illustrated in Table 217 below, about 37% of all responding computer users stated that the computer programs they use are ‘seldom’ or ‘never’ available in French. Amongst the responding Francophone computer users just over a half (53.4%) of them expressed this opinion while about 27% of responding Anglophone computer users felt this way. Another 38.3% of Anglophone computer users simply don’t know if the computer programs they use are available in French.
TABLE 217: ‘Q17 - Frequency of Availability of Computer Programs in French’
BY ‘Q2 - First Official Language’ - Computer Program Users Only

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q17 - Frequency of availability of computer programs  in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	21.9%	643	18.8%	363	20.7%	1006	
OFTEN	13.1%	386	21.3%	411	16.4%	797	
SELDOM	12.1%	356	26.8%	518	18.0%	874	
NEVER	14.5%	426	26.6%	513	19.3%	939	
DON’T KNOW	38.3%	1125	6.5%	126	25.7%	1251	
TOTAL RESPONSES	100.0%	2936	100.0%	1931	100.0%	4867	
NOT STATED	223		25		248		
GRAND TOTAL	3159		1956		5115		

3.4.3	Availability of Work Instruments in Language of Choice
Around 91% of responding employees use work instruments (e.g. documents such as directives and circulars provided by the department/agency) in the course of their work (From Table 219, Appendix IV). 
Almost 90% of responding employees who use work instruments are satisfied with the availability of these instruments in either official language. However, comparing the Francophone respondents to the Anglophone respondents there is a difference of nearly 16% in the percentage of responding employees who are satisfied with this availability - 79.7% of the Francophone group are satisfied with the availability of work instruments in either official language versus 95.5% of the Anglophone group who are satisfied.

TABLE 222: ‘Q22 - Satisfaction With Availability of Work Instruments in Either Official Language’ 
BY ‘Q2 - First Official Language’ - Work Instrument Users Only
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q22 - Satisfaction with availability of work instruments in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.5%	3229	79.7%	1581	89.7%	4810	
DISSATISFIED - PREFER MORE ENGLISH	3.3%	111	2.6%	52	3.0%	163	
DISSATISFIED  - PREFER MORE FRENCH	1.2%	40	17.7%	351	7.3%	391	
TOTAL RESPONSES	100.0%	3380	100.0%	1984	100.0%	5364	
NOT STATED	35		13		48		
GRAND TOTAL	3415		1997		5412		
Furthermore, a combined 96.7% of Anglophone respondents are ‘satisfied’ or ‘dissatisfied but prefer more French’, i.e. relatively few are hampered in using their first official language. Amongst Francophone respondents, 82.3% are either ‘satisfied’ or ‘dissatisfied but prefer more English’ - 17.7% would prefer to see more French.
Table 220 on the next page shows that practically all (98.8%) of the users of work instruments have the opinion that the work instruments they use are ‘always’ or ‘often’ available in English. By comparison, according to the results in Table 221 on the next page, about 4 of 5 (79.2%) work instrument users stated the opinion that the work instruments they use are ‘always’ or ‘often’ available in French.
Nearly 80% of Francophone respondents think that the work instruments they use are ‘always’ (43.9%) or ‘often’ (34.9%) available in French. Comparatively, virtually all (99%) Anglophone respondents have the opinion that the work instruments they use are ‘always’ (93.5%) or ‘often’ (5.5%) available in English.

TABLE 220: ‘Q20 - Frequency of Availability of Work Instruments in English’
BY ‘Q2 - First Official Language’ - Work Instrument Users Only
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q20 - Frequency of availability of work instruments in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	93.5%	3166	78.3%	1552	87.9%	4718	
OFTEN	5.5%	185	20.3%	402	10.9%	587	
SELDOM	0.1%	5	1.1%	21	0.5%	26	
NEVER	0.1%	5	0.2%	3	0.1%	8	
DON’T KNOW	0.8%	26	0.3%	5	0.6%	31	
TOTAL RESPONSES	100.0%	3387	100.0%	1983	100.0%	5370	
NOT STATED	28		14		42		
GRAND TOTAL	3415		1997		5412		

TABLE 221: ‘Q21 - Frequency of Availability of Work Instruments in French’
BY ‘Q2 - First Official Language’ - Work Instrument Users Only
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q21 - Frequency of availability of work instruments in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	60.7%	1937	43.9%	871	54.3%	2808	
OFTEN	18.7%	597	34.9%	692	24.9%	1289	
SELDOM	4.1%	132	17.1%	340	9.1%	472	
NEVER	3.3%	104	3.4%	67	3.3%	171	
DON’T KNOW	13.1%	419	0.7%	14	8.4%	433	
TOTAL RESPONSES	100.0%	3189	100.0%	1984	100.0%	5173	
NOT STATED	226		13		239		
GRAND TOTAL	3415		1997		5412		

3.4.4	Availability of Professional Training Courses in Language of Choice
Close to 80% of respondents have attended a professional training course provided by their department/agency in the last two years (See Table 223, Appendix IV).
In total, approximately 86% of professional training course attendees are satisfied with the availability of these courses in either official language. However there is a difference of 25.5% between the percentage of satisfied Anglophone respondents (95.1%) versus satisfied Francophone respondents (69.6%). Nearly 30% of Francophone respondents would prefer greater availability of professional courses in French.
TABLE 226: ‘Q26 - Satisfaction With Availability of Professional Training Courses in Either Official Language’ BY ‘Q2 - First Official Language’ - Course Attendees in Last Two Years Only
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q26 - Satisfaction with availability of professional training in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.1%	2756	69.6%	1199	85.6%	3955	
DISSATISFIED - PREFER MORE ENGLISH	2.9%	84	1.1%	19	2.2%	103	
DISSATISFIED - PREFER MORE FRENCH	2.0%	59	29.3%	504	12.2%	563	
TOTAL RESPONSES	100.0%	2899	100.0%	1722	100.0%	4621	
NOT STATED	52		20		72		
GRAND TOTAL	2951		1742		4693		

From the results in Table 224 on the next page, practically all (97.1%) of the respondents who attended a professional training course provided by their department/agency in the last two years believe these training courses are available either ‘always’ or ‘often’ in English. By contrast, Table 225 on the next page reveals that about half (50.9%) of the respondents perceive that the courses are available either ‘always’ or ‘often’ in French.
Of all the Francophone respondents, about 47% offered the opinion that these professional courses are ‘seldom’ (33%) or ‘never’ (13.5%) available in French. Conversely, just about all (98.3%) of the Anglophone respondents expressed the opinion that the professional courses provided by their department/agency are available ’always’ (91.8%) or ‘often’ (6.5%) in English.

TABLE 224:	‘Q24 - Frequency of Availability of Professional Training Courses in English’ 
BY ‘Q2 - First Official Language’ Course Attendees in Last Two Years Only
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q24 - Frequency of availability of professional training courses  in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	91.8%	2693	69.8%	1205	83.6%	3898	
OFTEN	6.5%	191	25.5%	440	13.5%	631	
SELDOM	0.6%	18	3.2%	56	1.6%	74	
NEVER	0.4%	13	0.9%	15	0.6%	28	
DON’T KNOW	0.6%	19	0.6%	11	0.6%	30	
TOTAL	RESPONSES	100.0%	2934	100.0%	1727	100.0%	4661	
NOT STATED	17		15		32		
GRAND TOTAL	2951		1742		4693		

TABLE 225:	‘Q25 - Frequency of Availability of Professional Training Courses in French’ 
BY ‘Q2 - First Official Language’ Course Attendees in Last Two Years Only
	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q25 - Frequency of availability of professional training courses  in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	30.0%	820	20.9%	358	26.5%	1178	
OFTEN	20.8%	568	30.0%	515	24.4%	1083	
SELDOM	9.3%	253	33.0%	565	18.4%	817	
NEVER	8.6%	235	13.5%	231	10.5%	466	
DON’T KNOW	31.3%	854	2.6%	45	20.2%	899	
TOTAL RESPONSES	100.0%	2730	100.0%	1714	100.0%	4444	
NOT STATED	221		28		249		
GRAND TOTAL	2951		1742		4693		

3.4.5	Official Language of Communication with Immediate Supervisor
Approximately 92% of responding employees are satisfied with the official language used in communicating with their immediate supervisor. Nevertheless, about 15% of Francophone responding employees would prefer to see more French used in communications with their immediate supervisor.
TABLE 228: ‘Q28 - Satisfaction With Communication With Immediate Supervisor in Either Official Language’ BY ‘Q2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q28 - Satisfaction with  communication with immediate supervisor in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	96.8%	3537	84.1%	1754	92.2%	5291	
DISSATISFIED - PREFER MORE ENGLISH	2.2%	81	0.6%	13	1.6%	94	
DISSATISFIED  - PREFER MORE FRENCH	1.0%	37	15.3%	319	6.2%	356	
TOTAL RESPONSES	100.0%	3655	100.0%	2086	100.0%	5741	
NOT STATED	141		68		209		
GRAND TOTAL	3796		2154		5950		

As shown in Table 227 on the following page, Just more than three-quarters (77.4%) of responding employees communicate with their immediate supervisor ‘in English only’ or ’mostly English’. Communication with the immediate supervisor ‘in French only’ or ’mostly French’ was reported by just 14% of respondents. The remaining respondents (8.7%) reported that the communication was ‘in English & French equally’.
Communication with the immediate supervisor ‘in English only’ or’ mostly English’ was offered as a response by about 95% of Anglophone respondents. Among Francophone respondents, close to 46% stated this opinion. The remaining Francophone respondents reported that communications with their immediate supervisor are either ‘in French only’ (16%) or ‘mostly French’ (20.3%) or ‘in English & French equally’ (17.9%).

TABLE 227: ‘Q27 - Official Language Used in Communicating with Immediate Supervisor’
BY Q2 - First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q27 - Official language in communications with immediate supervisor	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH ONLY	82.8%	3076	28.7%	603	63.3%	3679	
MOSTLY ENGLISH	12.4%	460	17.1%	358	14.1%	818	
FRENCH ONLY	0.3%	10	16.0%	336	6.0%	346	
MOSTLY FRENCH	1.0%	37	20.3%	427	8.0%	464	
ENGLISH & FRENCH EQUALLY	3.6%	133	17.9%	375	8.7%	508	
TOTAL	RESPONSES	100.0%	3716	100.0%	2099	100.0%	5815	
NOT STATED	80		55		135		
GRAND TOTAL	3796		2154		5950		

Appendix I
Survey Questionnaire
1996 Survey on the Use of the Official Languages
Among Federal Employees in New Brunswick

Appendix II
List of Department Codes 
and Corresponding Department Names

CODE	DEPARTMENT NAME	
ACO	Atlantic Canada Opportunities Agency	
AEB	Atomic Energy Control Board	
ATN	Canadian Transportation Agency	
CSW	Office of the Coordinator Status of Women	
DFO	Department of Fisheries and Oceans	
DND *	Department of National Defence	
DOE	Department of the Environment	
DPW **	Department of Public Works	
DUS	Industry Canada	
DVA	Department of Veterans Affairs	
EXT	Department of Foreign Affairs and External Trade	
FCT	Registry of the Federal Court of Canada	
FJA	Office of the Commissioner for Federal Judicial Affairs	
GCO	Canada Communication Group	
IMC	Immigration and Citizenship	
MOT	Department of Transport	
NAR	Department of National Revenue	
NHW	Health Canada	
NPB	National Parole Board	
NRC	National Research Council of Canada	
PAA	Atlantic Pilotage Authority	
PCH	Heritage Canada	
PEN	Correctional Service of Canada	
PSC	Public Service Commission	
RCM ***	Royal Canadian Mounted Police (civilian staff)	
RCMP ***	Royal Canadian Mounted Police	
REH	Human Resources Development	
RSN	Department of Natural Resources	
STC	Statistics Canada	
SVC **	Public Works and Government Services Canada	
TBS	Canadian Transportation Accident Investigation and Safety Board	

*	DND comprises both civilian and military personnel in the final survey results.
**	DPW & SVC survey results are included as SVC survey results.
***	RCM & RCMP are reported as RCM in the final survey results (i.e. no distinction is made between civilian members and police members).

Appendix III
Tabulations of Response Frequencies
TABLE 100:  Number of Employees in Target Population by Department ** 

Department*	No. Of Employees	Department*	No. Of Employees	
ACO	202	MOT	952	
AEB	3	NAR	301	
ATN	28	NHW	29	
CSW	1	NPB	37	
DFO	430	NRC	3	
DND***	861	PAA	13	
DND (military)***	3695	PCH	119	
DOE	85	PEN	756	
DPW***	576	PSC	19	
DUS	69	RCM***	105	
DVA	50	RCMP***	650	
EPC	2	REH	1305	
EXT	3	RSN	128	
FCT	2	STC	66	
FJA	32	SVC***	35	
GCO	6	TSB	7	
IMC	41			
TOTAL			10,611	

*	A list of the department codes and the corresponding department names can be found in Appendix II.
**	Based on lists provided by ‘Public Works and Government Services Canada’ and ‘Treasury Board of Canada Secretariat’.
***	i)	DND and DND(military) are combined as DND in the final results.
ii)	DPW and SVC are combined as SVC in the final survey results.
iii)	RCM and RCMP are combined as RCM in the final results.

Table 101: ‘Q1 - Count BY ‘DEPTCODE’

Q1: DEPTCODE
	
Number of Responses	

Percentage	
ACO	126	2.1%	
DFO	359	6.0%	
DND	1874	31.5%	
DOE	67	1.1%	
DUS	45	0.8%	
DVA	35	0.6%	
IMC	27	0.5%	
MOT	399	6.7%	
NAR	225	3.8%	
NHW	28	0.5%	
NPB	18	0.3%	
PAA	7	0.1%	
PCH	63	1.1%	
PEN	354	5.9%	
PSC	14	0.2%	
RCM	518	8.7%	
REH	905	15.2%	
RSN	88	1.5%	
STC	56	0.9%	
SVC	418	7.0%	
TSB	5	0.1%	
OTHER DEPT	49	0.8%	
UNKNOWN	33	0.6%	
NOT STATED	237	4.0%	
TOTAL	5950	100.0%	

TABLE 102: Count of Question 2 - First Official Language
Q2: First Official Language	No. Of
Responses	
Percentage	
ENGLISH	3796	63.8%	
FRENCH	2154	36.2%	
Total	5950	100.0%	

TABLE 103: ‘Q3 - Fluency in Speaking English’

Q3: Fluency in Speaking ‘English’	
TOTAL	
	No. Of Responses	 Percentage	
FLUENTLY	5451	91.6%	
RELATIVELY FLUENTLY	450	7.6%	
WITH DIFFICULTY	35	0.6%	
NOT AT ALL	7	0.1%	
NOT STATED	7	0.1%	
GRAND TOTAL	5950	100.0%	

TABLE 104: ‘Q4 - Fluency in Speaking French’

Q4: Fluency in Speaking ‘French’	
TOTAL	
	No. Of Responses	Percentage	
FLUENTLY	2413	40.6%	
RELATIVELY FLUENTLY	657	11.0%	
WITH DIFFICULTY	1314	22.1%	
NOT AT ALL	1520	25.5%	
NOT STATED	46	0.8%	
GRAND TOTAL	5950	100.0%	

TABLE 105: ‘Q5 - Language Requirements of Position’

Q5: Position Language Requirements	 
TOTAL	
	No. Of Responses	Percentage	
BILINGUAL	2640	44.4%	
ENGLISH-ESSENTIAL	2449	41.2%	
FRENCH-ESSENTIAL	50	0.8%	
EITHER ENGLISH or FRENCH	650	10.9%	
DON’T KNOW	138	2.3%	
NOT STATED	23	0.4%	
GRAND TOTAL	5950	100.0%	

Table 106: ‘Q6 - Reason for Bilingual Position’

Q6 - reason for bilingual position	
TOTAL	
RESPONSE CODE**			
	No. Of Responses	Percentage	
	1	963	36.5%	
	2	236	8.9%	
	3	102	3.9%	
	4	56	2.1%	
	1,2	550	20.8%	
	1,3	73	2.8%	
	1,4	28	1.1%	
	2,3	100	3.8%	
	2,4	9	0.3%	
	3,4	11	0.4%	
	1,2,3	363	13.8%	
	1,2,4	32	1.2%	
	1,3,4	4	0.2%	
	2,3,4	13	0.5%	
	3,1,2	2	0.1%	
	3,2,4	1	0.0%	
	1,2,3,4	33	1.3%	
	0	64	2.4%	
GRAND TOTAL	2640	100.0%	

** Question 6: CODE	RESPONSE
		0	NOT STATED
		1	SERVICES TO THE PUBLIC
		2	INTERNAL SERVICES TO OTHER EMPLOYEES
		3	SUPERVISION
		4	OTHER

Table 107: ‘Q7 - Informed of rights/obligations’

Q7: informed of rights....	
TOTAL	
	No. Of Responses	Percentage	
YES	3944	66.3%	
NO	1078	18.1%	
DON’T KNOW	789	13.3%	
NOT STATED	139	2.3% 	
GRAND TOTAL	5950	100.0%	

TABLE 108: ‘Q8 - Official Language Used in Carrying Out Duties’

Q8 - Official Language Used in Carrying Out Duties	
TOTAL	
	No. Of Responses	Percentage	
ENGLISH ONLY	2372	39.9%	
MOSTLY ENGLISH	1860	31.3%	
FRENCH ONLY	22	0.4%	
MOSTLY FRENCH	232	3.9%	
ENGLISH & FRENCH EQUALLY	1439	24.2%	
NOT STATED	25	0.4%	
GRAND TOTAL	5950	100.0%	

TABLE 109: ‘Q9 - Satisfaction With Opportunity to Work in Official Language of Choice’

Q9 - Satisfaction with opportunity to work	
TOTAL	
in official language of choice	No. Of Response	Percentage	
SATISFIED	5151	86.6%	
DISSATISFIED - PREFER MORE ENGLISH	235	3.9%	
DISSATISFIED - PREFER MORE FRENCH	497	8.4%	
NOT STATED	67	1.1%	
GRAND TOTAL	5950	100.0%	

TABLE 110: ‘Q10 - Percentage of Time Each Official Language is Spoken at Internal Staff Meetings’

Q10 - percentage of time each official language is	
TOTAL	
spoken at internal meetings	No. Of Responses	Percentage	
ENGLISH - 0%		FRENCH - 100%	36	0.6%	
ENGLISH - 1% to 4%	FRENCH - 96% to 99%	20	0.3%	
ENGLISH - 5%		FRENCH - 95%	35	0.6%	
ENGLISH - 10%		FRENCH - 90%	98	1.6%	
ENGLISH - 15%		FRENCH - 85%	6	0.1%	
ENGLISH - 20%		FRENCH - 80%	47	0.8%	
ENGLISH - 25%		FRENCH - 75%	39	0.7%	
ENGLISH - 30%		FRENCH - 70%	39	0.7%	
ENGLISH - 35%		FRENCH - 65%	7	0.1%	
ENGLISH - 40%		FRENCH - 60%	46	0.8%	
ENGLISH - 50%		FRENCH - 50%	340	5.7%	
ENGLISH - 55%		FRENCH - 45%	8	0.1%	
ENGLISH - 60%		FRENCH - 40%	135	2.3%	
ENGLISH - 65%		FRENCH - 35%	15	0.3%	
ENGLISH - 70%		FRENCH - 30%	123	2.1%	
ENGLISH - 75%		FRENCH - 25%	179	3.0%	
ENGLISH - 80%		FRENCH - 20%	356	6.0%	
ENGLISH - 85%		FRENCH - 15%	45	0.8%	
ENGLISH - 90%		FRENCH - 10%	582	9.8%	
ENGLISH - 95%		FRENCH - 5%	369	6.2%	
ENGLISH - 96% to 99%	FRENCH - 1% to 4%	355	6.0%	
ENGLISH - 100%		FRENCH - 0%	2797	47.0%	
NOT STATED	273	4.6%	
GRAND TOTAL	5950	100.0%	

TABLE 111: ‘Q11 - Satisfaction With Use of English & French at Meetings’

Q11 - Satisfaction with use of at	
TOTAL	
English & French meetings	No. Of Responses	Percentage	
SATISFIED	4715	79.2%	
DISSATISFIED - PREFER MORE ENGLISH	338	5.7%	
DISSATISFIED - PREFER MORE FRENCH	804	13.5%	
NOT STATED	93	1.6%	
GRAND TOTAL	5950	100.0%	

TABLE 112: ‘Q12 - Frequency of Provision of Internal Services in English’

Q12 - Frequency of provision of	
TOTAL	
internal services in ‘English’	No. Of Responses	Percentage	
DON’T USE	274	4.6%	
ALWAYS	3533	59.4%	
OFTEN	1564	26.3%	
SELDOM	277	4.7%	
NEVER	44	0.7%	
DON’T KNOW	114	1.9%	
NOT STATED	144	2.4%	
GRAND TOTAL	5950	100.0%	

TABLE 113: ‘Q13 - Frequency of Provision of Internal Services in French’

Q13 - Frequency of provision of	
TOTAL	
internal services in‘French’	No. Of Responses	Percentage	
DON’T USE	274	4.6%	
ALWAYS	1186	19.9%	
OFTEN	1417	23.8%	
SELDOM	1114	18.7%	
NEVER	762	12.8%	
DON’T KNOW	637	10.7%	
NOT STATED	560	9.4%	
GRAND TOTAL	5950	100.0%	

TABLE 114: ‘Q14 - Satisfaction With Provision of Internal Services in Either Official Language’

Q14 - Satisfaction with provision of internal	
TOTAL	
services in either official language	No. Of Responses	Percentage	
SATISFIED	4893	86.2%	
DISSATISFIED - PREFER MORE ENGLISH	181	3.2%	
DISSATISFIED - PREFER MORE FRENCH	537	9.5%	
NOT STATED	65	1.1%	
GRAND TOTAL	5676	100.0%	

TABLE 115: ‘Q15 - Use Computer Programs’

Q15- Do you use computer programs at  work?	
TOTAL	
	No. Of Responses	Percentage	
YES	5100	85.7%	
NO	835	14.0%	
NOT STATED	15	0.3%	
GRAND TOTAL	5950	100.0%	

TABLE 116: ‘Q16 - Frequency of Availability of Computer Programs in English’

Q16 - Frequency of availability of	
TOTAL	
computer programs  in‘English’	No. Of Responses	Percentage	
ALWAYS	4508	88.1%	
OFTEN	405	7.9%	
SELDOM	53	1.0%	
NEVER	39	0.8%	
DON’T KNOW	74	1.4%	
NOT STATED	36	0.7%	
GRAND TOTAL	5115	100.0%	

TABLE 117: ‘Q17 - Frequency of Availability of Computer Programs in French’

Q17 - Frequency of availability of	
TOTAL	
computer programs  in‘French’	No. Of responses	Percentage	
ALWAYS	1006	19.7%	
OFTEN	797	15.6%	
SELDOM	874	17.1%	
NEVER	939	18.4%	
DON’T KNOW	1251	24.5%	
NOT STATED	248	4.8%	
GRAND TOTAL	5115	100.0%	

TABLE 118: ‘Q18 - Satisfaction With Availability of Computer Programs in Either Official Language’

Q18 - Satisfaction with availability of computer	
TOTAL	
programs in either official language	No. Of Responses	Percentage	
SATISFIED	4373	85.5%	
DISSATISFIED - PREFER MORE ENGLISH	
76	
1.5%	
DISSATISFIED  - PREFER MORE FRENCH	
595	
11.6%	
NOT STATED	71	1.4%	
GRAND TOTAL	5115	100.0%	

TABLE 119: ‘Q19 - Use Work Instruments’’

Q19- Do you use work instruments	
TOTAL	
in the course of your work?	No. Of Responses	Percentage	
YES	5402	90.8%	
NO	538	9.0%	
NOT STATED	10	0.2%	
GRAND TOTAL	5950	100.0%	

TABLE 120: ‘Q20 - Frequency of Availability of Work Instruments in English’

Q20 - Frequency of availability	
TOTAL	
of work instruments in‘English’	No. Of Responses	Percentage	
ALWAYS	4718	87.2%	
OFTEN	587	10.8%	
SELDOM	26	0.5%	
NEVER	8	0.1%	
DON’T KNOW	31	0.6%	
NOT STATED	42	0.8%	
GRAND TOTAL	5412	100.0%	

TABLE 121: ‘Q21 - Frequency of Availability of Work Instruments in French’

Q21 - Frequency of availability	
TOTAL	
of work instruments in‘French’	No. Of  Responses	Percentage	
ALWAYS	2808	51.9%	
OFTEN	1289	23.8%	
SELDOM	472	8.7%	
NEVER	171	3.2%	
DON’T KNOW	433	8.0%	
NOT STATED	239	4.4%	
GRAND TOTAL	5412	100.0%	

TABLE 122: ‘Q22 - Satisfaction With Availability of Work Instruments in Either Official Language’ 

Q22 - Satisfaction with availability of work	
TOTAL	
instruments in either official language	No. Of Responses	Percentage	
SATISFIED	4810	88.9%	
DISSATISFIED - PREFER MORE ENGLISH	163	3.0%	
DISSATISFIED  - PREFER MORE FRENCH	391	7.2%	
NOT STATED	48	0.9%	
GRAND TOTAL	5412	100.0%	

TABLE 123: ‘Q23 - Attendance at Professional Training Course in Last Two Years’

Q23 - During the last two years, have you attended a	
TOTAL	
professional training course provided by your department/agency?	No. Of Responses	Percentage	
YES	4681	78.7%	
NO	1257	21.1%	
NOT STATED	12	0.2%	
GRAND TOTAL	5950	100.0%	

TABLE 124: ‘Q24 - Frequency of Availability of Professional Training Courses in English’

Q24 - Frequency of availability of professional	
TOTAL	
training courses in ‘English’	No. Of Responses	Percentage	
ALWAYS	3898	83.1%	
OFTEN	631	13.4%	
SELDOM	74	1.6%	
NEVER	28	0.6%	
DON’T KNOW	30	0.6%	
NOT STATED	32	0.7%	
GRAND TOTAL	4693	100.0%	

TABLE 125: ‘Q25 - Frequency of Availability of Professional Training Courses in French’

Q25 - Frequency of availability of professional	
TOTAL	
training courses in ‘French’	No. Of Responses	Percentage	
ALWAYS	1178	25.1%	
OFTEN	1083	23.1%	
SELDOM	817	17.4%	
NEVER	466	9.9%	
DON’T KNOW	899	19.2%	
NOT STATED	249	5.3%	
GRAND TOTAL	4693	100.0%	

TABLE 126: ‘Q26 - Satisfaction With Availability of Professional Training Courses in Either Official 

Q26 - Satisfaction with availability of professional	
TOTAL	
training in either official language	No. Of Responses	Percentage	
SATISFIED	3955	84.3%	
DISSATISFIED - PREFER MORE ENGLISH	103	2.2%	
DISSATISFIED  - PREFER MORE FRENCH	563	12.0%	
NOT STATED	72	1.5%	
GRAND TOTAL	4693	100.0%	

TABLE 127: ‘Q27 - Official Language Used in Communicating with Immediate Supervisor’

Q27 - Official language in communications	
TOTAL	
with immediate supervisor	No. Of Responses	Percentage	
ENGLISH ONLY	3679	61.8%	
MOSTLY ENGLISH	818	13.7%	
FRENCH ONLY	346	5.8%	
MOSTLY FRENCH	464	7.8%	
ENGLISH & FRENCH EQUALLY	508	8.5%	
NOT STATED	135	2.3%	
GRAND TOTAL	5950	100.0%	

TABLE 128: ‘Q28 - Satisfaction With Communication With Immediate 
Supervisor in Either Official Language’

Q28 - Satisfaction with  communication with	
TOTAL	
immediate supervisor in either official language	No. Of Responses	Percentage	
SATISFIED	5291	88.9%	
DISSATISFIED - PREFER MORE ENGLISH	94	1.6%	
DISSATISFIED  - PREFER MORE FRENCH	356	6.0%	
NOT STATED	209	3.5%	
GRAND TOTAL	5950	100.0%	

Appendix IV
Tabulations of Percentages of Response Frequencies 
by First Official Language

Table 201: ‘Q1 - Name of Department/Agency’ BY ‘Q2 - First Official Language

Q1: DEPTCODE	
Q2: First Official Language	
TOTAL	Number of Responses	
	ENGLISH	FRENCH			
 ACO	50.8%	49.2%	100.0%	126	
 DFO	54.0%	46.0%	100.0%	359	
 DND	79.5%	20.5%	100.0%	1874	
 DOE	59.7%	40.3%	100.0%	67	
 DUS	42.2%	57.8%	100.0%	45	
 DVA	51.4%	48.6%	100.0%	35	
 IMC	59.3%	40.7%	100.0%	27	
 MOT	81.2%	18.8%	100.0%	399	
 NAR	57.8%	42.2%	100.0%	225	
 NHW	50.0%	50.0%	100.0%	28	
 NPB	44.4%	55.6%	100.0%	18	
 PAA	100.0%	0.0%	100.0%	7	
 PCH	30.2%	69.8%	100.0%	63	
 PEN	60.2%	39.8%	100.0%	354	
 PSC	14.3%	85.7%	100.0%	14	
 RCM	47.9%	52.1%	100.0%	518	
 REH	46.2%	53.8%	100.0%	905	
 RSN	89.8%	10.2%	100.0%	88	
 STC	62.5%	37.5%	100.0%	56	
 SVC	54.3%	45.7%	100.0%	418	
 TSB	80.0%	20.0%	100.0%	5	
 OTHER DEPT	57.1%	42.9%	100.0%	49	
 UNKNOWN	66.7%	33.3%	100.0%	33	
 NOT STATED	75.1%	24.9%	100.0%	237	
 TOTAL	63.8%	36.2%	100.0%		
Number of Responses	3796	2154	5950		

TABLE 202: Count of Question 2 - First Official Language
Q2: First Official Language	No. Of Responses	Percentage	
ENGLISH	3782	63.5%	
FRENCH	2150	36.1%	
NOT STATED	21	0.4%	
Total	5953	100.0%	

TABLE 203: ‘Q3 - Fluency in Speaking English’ BY ‘Q2 - First Official Language’ - All Respondents
	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q3: Fluency in Speaking ‘English’	ENGLISH		FRENCH				
	%	n	%	n	 %	n	
FLUENTLY	98.4%	3729	80.0%	1722	91.7%	5451	
RELATIVELY FLUENTLY	1.3%	50	18.6%	400	7.6%	450	
WITH DIFFICULTY	0.2%	7	1.3%	28	0.6%	35	
NOT AT ALL	0.1%	4	0.1%	3	0.1%	7	
TOTAL RESPONSES	100.0%	3790	100.0%	2153	100.0%	5943	
NOT STATED	6		1		7		
GRAND TOTAL	3796		2154		5950		

TABLE 204: ‘Q4 - Fluency in Speaking French’ BY ‘Q2 - First Official Language’ - All Respondents
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q4: Fluency in Speaking ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
FLUENTLY	8.9%	334	96.7%	2079	40.9%	2413	
RELATIVELY FLUENTLY	15.7%	591	3.1%	66	11.1%	657	
WITH DIFFICULTY	34.9%	1312	0.1%	2	22.3%	1314	
NOT AT ALL	40.4%	1517	0.1%	3	25.7%	1520	
TOTAL RESPONSES	100.0%	3754	100.0%	2150	100.0%	5904	
NOT STATED	42		4		46		
GRAND TOTAL	3796		2154		5950		

TABLE 204A: Fluency in Speaking the Official Languages BY First Official Language
‘Bilingual Respondents Only’
	FIRST OFFICIAL LANGUAGE
	
TOTAL	
SPEAKING FLUENCY	ENGLISH		FRENCH		
SPEAK	
SPEAK	
	SPEAK
ENGLISH	SPEAK FRENCH	SPEAK
ENGLISH	SPEAK FRENCH	ENGLISH	FRENCH	
FLUENTLY	98.5%	27.4%	82.3%	97.5%	87.6%	74.7%	
RELATIVELY FLUENTLY	1.3%	39.3%	16.9%	2.4%	11.8%	14.4%	
WITH DIFFICULTY	0.1%	26.5%	0.7%	0.1%	0.5%	8.7%	
NOT AT ALL	0.1%	6.9%	0.1%	0.1%	0.1%	2.3%	
TOTAL		%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	
TOTAL	RESPONSES	859	858	1776	1774	2635	2632	
NOT STATED	4	5	1	3	5	8	
GRAND TOTAL	863	863	1777	1777	2640	2640	

TABLE 205: ‘Q5 - Language Requirements of Position’ BY ‘Q2: First Official Language’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q5: Position Language Requirements	ENGLISH		FRENCH				
	%	n	%	n	%	n	
BILINGUAL	22.9%	863	82.6%	1777	44.5%	2640	
ENGLISH-ESSENTIAL	58.5%	2208	11.2%	241	41.3%	2449	
FRENCH-ESSENTIAL	0.7%	25	1.2%	25	0.8%	50	
EITHER ENGLISH OR FRENCH	15.0%	565	4.0%	85	11.0%	650	
DON’T KNOW	3.0%	115	1.1%	23	2.3%	138	
TOTAL RESPONSES	100.0%	3776	100.0%	2151	100.0%	5927	
NOT STATED	20		3		23		
GRAND TOTAL	3796		2154		5950		

Table 206: ‘Q6 - Reason for Bilingual Position’ BY ‘Q2 - First Official Language’
Q6 - reason for bilingual position	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	

RESPONSE CODE**	ENGLISH		FRENCH				
	%	n	%	n	%	n	
	1	30.2%	252	40.8%	711	37.4%	963	
	2	10.8%	90	8.4%	146	9.2%	236	
	3	9.1%	76	1.5%	26	4.0%	102	
	4	3.1%	26	1.7%	30	2.2%	56	
	1,2	14.3%	119	24.7%	431	21.4%	550	
	1,3	4.0%	33	2.3%	40	2.8%	73	
	1,4	1.4%	12	0.9%	16	1.1%	28	
	2,3	7.1%	59	2.4%	41	3.9%	100	
	2,4	0.2%	2	0.4%	7	0.3%	9	
	3,4	0.7%	6	0.3%	5	0.4%	11	
	1,2,3	16.7%	139	12.9%	224	14.1%	363	
	1,2,4	0.6%	5	1.5%	27	1.2%	32	
	1,3,4	0.1%	1	0.2%	3	0.2%	4	
	2,3,4	0.5%	4	0.5%	9	0.5%	13	
	3,1,2	0.2%	2	0.0%	0	0.1%	2	
	3,2,4	0.0%	0	0.1%	1	0.0%	1	
	1,2,3,4	1.0%	8	1.4%	25	1.3%	33	
TOTAL RESPONSES	100.0%	834	100.0%	1742	100.0%	2576	
NOT STATED	29		35		64		
GRAND TOTAL	863		1777		2640		

** Question 6:  CODE	RESPONSE
		0	NOT STATED
		1	SERVICES TO THE PUBLIC
		2	INTERNAL SERVICES TO OTHER EMPLOYEES
		3	SUPERVISION
		4	OTHER

Table 207: ‘Q7 - Informed of rights/obligations’ BY ‘Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q7: informed of rights....	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	66.8%	2483	69.8%	1461	67.9%	3944	
NO	18.5%	689	18.6%	389	18.6%	1078	
DON’T KNOW	14.7%	546	11.6%	243	13.6%	789	
TOTAL RESPONSES	100.0%	3718	100.0%	2093	100.0%	5811	
NOT STATED	78		61		139		
GRAND TOTAL	3796		2154		5950		

TABLE 208: ‘Q8 - Official Language Used in Carrying Out Duties’ BY ‘Q2 - First Official Language’
‘All Respondents’
	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q8 - Official Language Used in Carrying Out Duties	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH ONLY	61.2%	2314	2.7%	58	40.0%	2372	
MOSTLY ENGLISH	31.1%	1175	31.9%	685	31.4%	1860	
FRENCH ONLY	0.2%	9	0.6%	13	0.4%	22	
MOSTLY FRENCH	0.6%	24	9.7%	208	3.9%	232	
ENGLISH & FRENCH EQUALLY	6.8%	258	55.1%	1181	24.3%	1439	
TOTAL RESPONSES	100.0%	3780	100.0%	2145	100.0%	5925	
NOT STATED	16		9		25		
GRAND TOTAL	3796		2154		5950		

TABLE 208A: 	‘Q8 - Official Language Used in Carrying Out Duties’ BY ‘Q2 - First Official Language’
‘Bilingual Respondents Only’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q8 - Official Language Used in Carrying Out Duties	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH ONLY	15.3%	131	1.1%	19	5.7%	150	
MOSTLY ENGLISH	58.3%	500	26.9%	475	37.1%	975	
FRENCH ONLY	0.1%	1	0.4%	7	0.3%	8	
MOSTLY FRENCH	2.6%	22	10.6%	187	8.0%	209	
ENGLISH & FRENCH EQUALLY	23.8%	204	61.1%	1080	48.9%	1284	
TOTAL RESPONSES	100.0%	858	100.0%	1768	100.0%	2626	
NOT STATED	5		9		14		
GRAND TOTAL	863		1777		2640		

TABLE 209: ‘Q9 - Satisfaction With Opportunity to Work in Official Language of Choice’
BY ‘Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q9 - Satisfaction with opportunity to work in official language of choice	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	92.4%	3467	79.0%	1684	87.6%	5151	
DISSATISFIED - PREFER MORE ENGLISH	5.7%	215	0.9%	20	4.0%	235	
DISSATISFIED - PREFER MORE FRENCH	1.9%	70	20.0%	427	8.4%	497	
TOTAL RESPONSES	100.0%	3752	100.0%	2131	100.0%	5883	
NOT STATED	44		23		67		
GRAND TOTAL	3796		2154		5950		

TABLE 210: ‘Q10 - Percentage of Time Each Official Language is Spoken at Internal Staff Meetings’
BY ‘Q2- First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q10 - percentage of time each official 
language is spoken at internal meetings	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH - 0%		FRENCH - 100%	0.5%	20	0.8%	16	0.6%	36	
ENGLISH - 1% to 4%	FRENCH - 96% to 99%	0.1%	4	0.8%	16	0.4%	20	
ENGLISH - 5%		FRENCH - 95%	0.2%	7	1.4%	28	0.6%	35	
ENGLISH - 10%		FRENCH - 90%	0.5%	19	3.9%	79	1.7%	98	
ENGLISH - 15%		FRENCH - 85%	0.0%	0	0.3%	6	0.1%	6	
ENGLISH - 20%		FRENCH - 80%	0.4%	14	1.6%	33	0.8%	47	
ENGLISH - 25%		FRENCH - 75%	0.3%	11	1.4%	28	0.7%	39	
ENGLISH - 30%		FRENCH - 70%	0.5%	19	1.0%	20	0.7%	39	
ENGLISH - 35%		FRENCH - 65%	0.1%	5	0.1%	2	0.1%	7	
ENGLISH - 40%		FRENCH - 60%	0.5%	18	1.4%	28	0.8%	46	
ENGLISH - 50%		FRENCH - 50%	3.6%	134	10.3%	206	6.0%	340	
ENGLISH - 55%		FRENCH - 45%	0.1%	3	0.2%	5	0.1%	8	
ENGLISH - 60%		FRENCH - 40%	1.4%	53	4.1%	82	2.4%	135	
ENGLISH - 65%		FRENCH - 35%	0.2%	8	0.3%	7	0.3%	15	
ENGLISH - 70%		FRENCH - 30%	1.3%	48	3.7%	75	2.2%	123	
ENGLISH - 75%		FRENCH - 25%	2.3%	85	4.7%	94	3.2%	179	
ENGLISH - 80%		FRENCH - 20%	5.1%	188	8.4%	168	6.3%	356	
ENGLISH - 85%		FRENCH - 15%	0.7%	25	1.0%	20	0.8%	45	
ENGLISH - 90%		FRENCH - 10%	9.8%	360	11.1%	222	10.3%	582	
ENGLISH - 95%		FRENCH - 5%	6.4%	235	6.7%	134	6.5%	369	
ENGLISH - 96% to 99%	FRENCH - 1% to 4%	5.9%	217	6.9%	138	6.3%	355	
ENGLISH - 100%		FRENCH - 0%	59.9%	2202	29.7%	595	49.3%	2797	
TOTAL	100.0%	3675	100.0%	2002	100.0%	5677	
NOT STATED	121		152		273		
GRAND TOTAL	3796		2154		5950		

TABLE 211: ‘Q11 - Satisfaction With Use of English & French at Meetings’
BY ‘Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q11 - Satisfaction with use of
English & French at meetings	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	89.8%	3353	64.2%	1362	80.5%	4715	
DISSATISFIED - PREFER MORE ENGLISH	7.9%	295	2.0%	43	5.8%	338	
DISSATISFIED - PREFER MORE FRENCH	2.3%	87	33.8%	717	13.7%	804	
TOTAL RESPONSES	100.0%	3735	100.0%	2122	100.0%	5857	
NOT STATED	61		32		93		
GRAND TOTAL	3796		2154		5950		

TABLE 212: ‘Q12 - Frequency of Provision of Internal Services in English’
BY ‘Q2 - First Official Language’ ‘Internal Service Users only’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q12 - Frequency of provision 
of internal services in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	80.6%	2832	34.8%	701	63.9%	3533	
OFTEN	15.7%	553	50.1%	1011	28.3%	1564	
SELDOM	1.3%	44	11.6%	233	5.0%	277	
NEVER	0.4%	14	1.5%	30	0.8%	44	
DON’T KNOW	2.0%	72	2.1%	42	2.1%	114	
TOTAL RESPONSES	100.0%	3515	100.0%	2017	100.0%	5532	
NOT STATED	77		67		144		
GRAND TOTAL	3592		2084		5676		

TABLE 213: ‘Q13 - Frequency of Provision of Internal Services in French’
BY ‘Q2 - First Official Language’ ‘Internal Service Users only’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q13 - Frequency of provision 
of internal services in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	27.6%	858	16.4%	328	23.2%	1186	
OFTEN	19.5%	606	40.4%	811	27.7%	1417	
SELDOM	13.3%	413	34.9%	701	21.8%	1114	
NEVER	20.6%	640	6.1%	122	14.9%	762	
DON’T KNOW	19.1%	593	2.2%	44	12.5%	637	
TOTAL RESPONSES	100.0%	3110	100.0%	2006	100.0%	5116	
NOT STATED	482		78		560		
GRAND TOTAL	3592		2084		5676		

TABLE 214: ‘Q14 - Satisfaction With Provision of Internal Services in Either Official Language’
BY ‘Q2 - First Official Language’ - ‘Internal Service Users Only’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q14 - Satisfaction with provision of internal services in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	94.7%	3359	74.4%	1534	87.2%	4893	
DISSATISFIED - PREFER MORE ENGLISH	4.4%	155	1.3%	26	3.2%	181	
DISSATISFIED - PREFER MORE FRENCH	1.0%	34	24.4%	503	9.6%	537	
TOTAL RESPONSES	100.0%	3548	100.0%	2063	100.0%	5611	
NOT STATED	44		21		65		
GRAND TOTAL	3592		2084		5676		

TABLE 215: ‘Q15 - Use Computer Programs’ BY ‘Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q15- Do you use computer programs at  work?	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	83.2%	3147	90.8%	1953	85.9%	5100	
NO	16.8%	637	9.2%	198	14.1%	835	
TOTAL RESPONSES	100.0%	3784	100.0%	2151	100.0%	5935	
NOT STATED	12		3		15		
GRAND TOTAL	3796		2154		5950		

TABLE 216: ‘Q16 - Frequency of Availability of Computer Programs in English’ BY ‘Q2 - First Official Language’ - Computer Program Users Only

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q16 - Frequency of availability of computer programs  in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	93.3%	2925	81.4%	1583	88.8%	4508	
OFTEN	3.6%	113	15.0%	292	8.0%	405	
SELDOM	0.6%	18	1.8%	35	1.0%	53	
NEVER	0.6%	19	1.0%	20	0.8%	39	
DON’T KNOW	1.9%	59	0.8%	15	1.5%	74	
TOTAL RESPONSES	100.0%	3134	100.0%	1945	100.0%	5079	
NOT STATED	25		11		36		
GRAND TOTAL	3159		1956		5115		

TABLE 217: ‘Q17 - Frequency of Availability of Computer Programs in French’
BY ‘Q2 - First Official Language’ - Computer Program Users Only

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q17 - Frequency of availability of computer programs in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	21.9%	643	18.8%	363	20.7%	1006	
OFTEN	13.1%	386	21.3%	411	16.4%	797	
SELDOM	12.1%	356	26.8%	518	18.0%	874	
NEVER	14.5%	426	26.6%	513	19.3%	939	
DON’T KNOW	38.3%	1125	6.5%	126	25.7%	1251	
TOTAL RESPONSES	100.0%	2936	100.0%	1931	100.0%	4867	
NOT STATED	223		25		248		
GRAND TOTAL	3159		1956		5115		

TABLE 218: ‘Q18 - Satisfaction With Availability of Computer Programs in Either Official Language’ BY ‘Q2 - First Official Language’ - Computer Program Users Only

Q18 - Satisfaction with availability	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
of computer programs in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.8%	2981	72.0%	1392	86.7%	4373	
DISSATISFIED - PREFER MORE ENGLISH	
1.6%	
49	
1.4%	
27	
1.5%	
76	
DISSATISFIED - PREFER MORE FRENCH	
2.6%	
81	
26.6%	
514	
11.8%	
595	
TOTAL RESPONSES	100.0%	3111	100.0%	1933	100.0%	5044	
NOT STATED	48		23		71		
GRAND TOTAL	3159		1956		5115		

TABLE 219: ‘Q19 - Use Work Instruments’ BY ‘Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q19- Do you use work instruments in the course of your work?	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	89.9%	3406	92.7%	1996	90.9%	5402	
NO	10.1%	381	7.3%	157	9.1%	538	
TOTAL	100.0%	3787	100.0%	2153	100.0%	5940	
NOT STATED	9		1		10		
GRAND TOTAL	3796		2154		5950		

TABLE 220: ‘Q20 - Frequency of Availability of Work Instruments in English’
BY ‘Q2 - First Official Language’ - Work Instrument Users Only

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q20 - Frequency of availability of work instruments in‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	93.5%	3166	78.3%	1552	87.9%	4718	
OFTEN	5.5%	185	20.3%	402	10.9%	587	
SELDOM	0.1%	5	1.1%	21	0.5%	26	
NEVER	0.1%	5	0.2%	3	0.1%	8	
DON’T KNOW	0.8%	26	0.3%	5	0.6%	31	
TOTAL RESPONSES	100.0%	3387	100.0%	1983	100.0%	5370	
NOT STATED	28		14		42		
GRAND TOTAL	3415		1997		5412		

TABLE 221: ‘Q21 - Frequency of Availability of Work Instruments in French’
BY ‘Q2 - First Official Language’ - Work Instrument Users Only

	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
Q21 - Frequency of availability of work instruments in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	60.7%	1937	43.9%	871	54.3%	2808	
OFTEN	18.7%	597	34.9%	692	24.9%	1289	
SELDOM	4.1%	132	17.1%	340	9.1%	472	
NEVER	3.3%	104	3.4%	67	3.3%	171	
DON’T KNOW	13.1%	419	0.7%	14	8.4%	433	
TOTAL RESPONSES	100.0%	3189	100.0%	1984	100.0%	5173	
NOT STATED	226		13		239		
GRAND TOTAL	3415		1997		5412		

TABLE 222: ‘Q22 - Satisfaction With Availability of Work Instruments in Either Official Language’ BY ‘Q2 - First Official Language’ - Work Instrument Users Only

Q22 - Satisfaction with	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
availability of work instruments in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.5%	3229	79.7%	1581	89.7%	4810	
DISSATISFIED - PREFER MORE ENGLISH	3.3%	111	2.6%	52	3.0%	163	
DISSATISFIED - PREFER MORE FRENCH	1.2%	40	17.7%	351	7.3%	391	
TOTAL RESPONSES	100.0%	3380	100.0%	1984	100.0%	5364	
NOT STATED	35		13		48		
GRAND TOTAL	3415		1997		5412		

TABLE 223: ‘Q23 - Attendance at Professional Training Course in Last Two Years’
BY ‘Q2 - First Official Language

Q23 - During the last two years, have you	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
attended a professional training course provided by your department/agency?	ENGLISH		FRENCH				
	%	n	%	n	%	n	
YES	77.7%	2942	80.8%	1739	78.8%	4681	
NO	22.3%	845	19.2%	412	21.2%	1257	
TOTAL	100.0%	3787	100.0%	2151	100.0%	5938	
NOT STATED	9		3		12		
GRAND TOTAL	3796		2154		5950		

TABLE 224: ‘Q24 - Frequency of Availability of Professional Training Courses in English’
BY ‘Q2 - First Official Language’
Course Attendees in Last Two Years Only

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q24 - Frequency of availability of professional training courses  in ‘English’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	91.8%	2693	69.8%	1205	83.6%	3898	
OFTEN	6.5%	191	25.5%	440	13.5%	631	
SELDOM	0.6%	18	3.2%	56	1.6%	74	
NEVER	0.4%	13	0.9%	15	0.6%	28	
DON’T KNOW	0.6%	19	0.6%	11	0.6%	30	
TOTAL	RESPONSES	100.0%	2934	100.0%	1727	100.0%	4661	
NOT STATED	17		15		32		
GRAND TOTAL	2951		1742		4693		

TABLE 225: ‘Q25 - Frequency of Availability of Professional Training Courses in French’
BY ‘Q2 - First Official Language’
Course Attendees in Last Two Years Only

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q25 - Frequency of availability of professional training courses  in ‘French’	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ALWAYS	30.0%	820	20.9%	358	26.5%	1178	
OFTEN	20.8%	568	30.0%	515	24.4%	1083	
SELDOM	9.3%	253	33.0%	565	18.4%	817	
NEVER	8.6%	235	13.5%	231	10.5%	466	
DON’T KNOW	31.3%	854	2.6%	45	20.2%	899	
TOTAL RESPONSES	100.0%	2730	100.0%	1714	100.0%	4444	
NOT STATED	221		28		249		
GRAND TOTAL	2951		1742		4693		

TABLE 226: ‘Q26 - Satisfaction With Availability of Professional Training Courses in Either Official Language’ BY ‘Q2 - First Official Language’ - Course Attendees in Last Two Years Only

Q26 - Satisfaction with availability of	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
professional training in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	95.1%	2756	69.6%	1199	85.6%	3955	
DISSATISFIED - PREFER MORE ENGLISH	2.9%	84	1.1%	19	2.2%	103	
DISSATISFIED - PREFER MORE FRENCH	2.0%	59	29.3%	504	12.2%	563	
TOTAL RESPONSES	100.0%	2899	100.0%	1722	100.0%	4621	
NOT STATED	52		20		72		
GRAND TOTAL	2951		1742		4693		

TABLE 227: ‘Q27 - Official Language Used in Communicating with Immediate Supervisor’
BY Q2 - First Official Language’

	Q2: FIRST OFFICIAL LANGUAGE	
TOTAL	
Q27 - Official language in communications with immediate supervisor	ENGLISH		FRENCH				
	%	n	%	n	%	n	
ENGLISH ONLY	82.8%	3076	28.7%	603	63.3%	3679	
MOSTLY ENGLISH	12.4%	460	17.1%	358	14.1%	818	
FRENCH ONLY	0.3%	10	16.0%	336	6.0%	346	
MOSTLY FRENCH	1.0%	37	20.3%	427	8.0%	464	
ENGLISH & FRENCH EQUALLY	3.6%	133	17.9%	375	8.7%	508	
TOTAL	RESPONSES	100.0%	3716	100.0%	2099	100.0%	5815	
NOT STATED	80		55		135		
GRAND TOTAL	3796		2154		5950		

TABLE 228: ‘Q28 - Satisfaction With Communication With Immediate Supervisor in Either Official Language’ BY ‘Q2 - First Official Language’

Q28 - Satisfaction with  communication	Q2: FIRST OFFICIAL LANGUAGE
	
TOTAL	
with immediate supervisor in either official language	ENGLISH		FRENCH				
	%	n	%	n	%	n	
SATISFIED	96.8%	3537	84.1%	1754	92.2%	5291	
DISSATISFIED - PREFER MORE ENGLISH	2.2%	81	0.6%	13	1.6%	94	
DISSATISFIED - PREFER MORE FRENCH	1.0%	37	15.3%	319	6.2%	356	
TOTAL RESPONSES	100.0%	3655	100.0%	2086	100.0%	5741	
NOT STATED	141		68		209		
GRAND TOTAL	3796		2154		5950