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Survey on the Use of the Official Languages at Work in the Federal Institutions in New Brunswick 1996 - Number 15

Table of Contents

1996 Survey on the Use of the Official Languages Among Federal Employees in New Brunswick

Appendix II - List of Department Codes and Corresponding Department Names

CODE	DEPARTMENT NAME
ACO	Atlantic Canada Opportunities Agency
AEB	Atomic Energy Control Board
ATN	Canadian Transportation Agency
CSW	Office of the Coordinator Status of Women
DFO	Department of Fisheries and Oceans
DND *	Department of National Defence
DOE	Department of the Environment
DPW **	Department of Public Works
DUS	Industry Canada
DVA	Department of Veterans Affairs
EXT	Department of Foreign Affairs and External Trade
FCT	Registry of the Federal Court of Canada
FJA	Office of the Commissioner for Federal Judicial Affairs
GCO	Canada Communication Group
IMC	Immigration and Citizenship
MOT	Department of Transport
NAR	Department of National Revenue
NHW	Health Canada
NPB	National Parole Board
NRC	National Research Council of Canada
PAA	Atlantic Pilotage Authority
PCH	Heritage Canada
PEN	Correctional Service of Canada
PSC	Public Service Commission
RCM ***	Royal Canadian Mounted Police (civilian staff)
RCMP ***	Royal Canadian Mounted Police
REH	Human Resources Development
RSN	Department of Natural Resources
STC	Statistics Canada
SVC **	Public Works and Government Services Canada
TBS	Canadian Transportation Accident Investigation and Safety Board

* DND comprises both civilian and military personnel in the final survey results.

** DPW & SVC survey results are included as SVC survey results.

*** RCM & RCMP are reported as RCM in the final survey results (i.e. no distinction is made between civilian members and police members).

Appendix III - Tabulations of Response Frequencies

TABLE 100: Number of Employees in Target Population by Department **

Department*	No. Of Employees	Department*	No. Of Employees
ACO	202	MOT	952
AEB	3	NAR	301
ATN	28	NHW	29
CSW	1	NPB	37
DFO	430	NRC	3
DND***	861	PAA	13
DND (military)***	3695	PCH	119
DOE	85	PEN	756
DPW***	576	PSC	19
DUS	69	RCM***	105
DVA	50	RCMP***	650
EPC	2	REH	1305
EXT	3	RSN	128
FCT	2	STC	66
FJA	32	SVC***	35
GCO	6	TSB	7
IMC	41
TOTAL			10,611

* A list of the department codes and the corresponding department names can be found in Appendix II.

** Based on lists provided by 'Public Works and Government Services Canada' and 'Treasury Board of Canada Secretariat'.

***

i) DND and DND(military) are combined as DND in the final results.

ii) DPW and SVC are combined as SVC in the final survey results.

iii) RCM and RCMP are combined as RCM in the final results.

Table 101: 'Q1 - Count BY 'DEPTCODE'

*Q1: DEPTCODE*	Number of Responses	Percentage
ACO	126	2.1%
DFO	359	6.0%
DND	1874	31.5%
DOE	67	1.1%
DUS	45	0.8%
DVA	35	0.6%
IMC	27	0.5%
MOT	399	6.7%
NAR	225	3.8%
NHW	28	0.5%
NPB	18	0.3%
PAA	7	0.1%
PCH	63	1.1%
PEN	354	5.9%
PSC	14	0.2%
RCM	518	8.7%
REH	905	15.2%
RSN	88	1.5%
STC	56	0.9%
SVC	418	7.0%
TSB	5	0.1%
OTHER DEPT	49	0.8%
UNKNOWN	33	0.6%
NOT STATED	237	4.0%
TOTAL	5950	100.0%

TABLE 102: Count of Question 2 - First Official Language

*Q2: First Official Language*	No. Of Responses	Percentage
ENGLISH	3796	63.8%
FRENCH	2154	36.2%
Total	5950	100.0%

TABLE 103: 'Q3 - Fluency in Speaking English'

*Q3: Fluency in Speaking 'English'*	TOTAL
	No. Of Responses	Percentage
FLUENTLY	5451	91.6%
RELATIVELY FLUENTLY	450	7.6%
WITH DIFFICULTY	35	0.6%
NOT AT ALL	7	0.1%
NOT STATED	7	0.1%
GRAND TOTAL	5950	100.0%

TABLE 104: 'Q4 - Fluency in Speaking French'

Q4: Fluency in Speaking 'French'	TOTAL
	No. Of Responses	Percentage
FLUENTLY	2413	40.6%
RELATIVELY FLUENTLY	657	11.0%
WITH DIFFICULTY	1314	22.1%
NOT AT ALL	1520	25.5%
NOT STATED	46	0.8%
GRAND TOTAL	5950	100.0%

TABLE 105: 'Q5 - Language Requirements of Position'

*Q5: Position Language Requirements*	TOTAL
	No. Of Responses	Percentage
BILINGUAL	2640	44.4%
ENGLISH-ESSENTIAL	2449	41.2%
FRENCH-ESSENTIAL	50	0.8%
EITHER ENGLISH or FRENCH	650	10.9%
DON'T KNOW	138	2.3%
NOT STATED	23	0.4%
GRAND TOTAL	5950	100.0%

Table 106: 'Q6 - Reason for Bilingual Position'

*Q6 - reason for bilingual position*	TOTAL
RESPONSE CODE**
	No. Of Responses	Percentage
1	963	36.5%
2	236		8.9%
3	102		3.9%
4	56		2.1%
1,2	550		20.8%
1,3	73		2.8%
1,4	28		1.1%
2,3	100		3.8%
2,4	9		0.3%
3,4	11		0.4%
1,2,3	363		13.8%
1,2,4	32		1.2%
1,3,4	4		0.2%
2,3,4	13		0.5%
3,1,2	2		0.1%
3,2,4	1		0.0%
1,2,3,4	33		1.3%
0	64		2.4%
GRAND TOTAL	2640		100.0%

** Question 6: CODE RESPONSE

0 NOT STATED

1 SERVICES TO THE PUBLIC

2 INTERNAL SERVICES TO OTHER EMPLOYEES

3 SUPERVISION

4 OTHER

Table 107: 'Q7 - Informed of rights/obligations'

*Q7: informed of rights....*	TOTAL
	No. Of Responses	Percentage
YES	3944	66.3%
NO	1078	18.1%
DON'T KNOW	789	13.3%
NOT STATED	139	2.3%
GRAND TOTAL	5950	100.0%

TABLE 108: 'Q8 - Official Language Used in Carrying Out Duties'

*Q8 - Official Language Used in Carrying Out Duties*	TOTAL
	No. Of Responses	Percentage
ENGLISH ONLY	2372	39.9%
MOSTLY ENGLISH	1860	31.3%
FRENCH ONLY	22	0.4%
MOSTLY FRENCH	232	3.9%
ENGLISH & FRENCH EQUALLY	1439	24.2%
NOT STATED	25	0.4%
GRAND TOTAL	5950	100.0%

TABLE 109: 'Q9 - Satisfaction With Opportunity to Work in Official Language of Choice'

*Q9 - Satisfaction with opportunity to work in official language of choice*	TOTAL
	No. Of Response	Percentage
SATISFIED	5151	86.6%
DISSATISFIED - PREFER MORE ENGLISH	235	3.9%
DISSATISFIED - PREFER MORE FRENCH	497	8.4%
NOT STATED	67	1.1%
GRAND TOTAL	5950	100.0%

TABLE 110: 'Q10 - Percentage of Time Each Official Language is Spoken at Internal Staff Meetings'

*Q10 - percentage of time each official language is spoken at internal meetings*		TOTAL
		No. Of Responses	Percentage
ENGLISH - 0% FRENCH - 100%	36		0.6%
ENGLISH - 1% to 4% FRENCH - 96% to 99%	20		0.3%
ENGLISH - 5% FRENCH - 95%	35		0.6%
ENGLISH - 10% FRENCH - 90%	98		1.6%
ENGLISH - 15% FRENCH - 85%	6		0.1%
ENGLISH - 20% FRENCH - 80%	47		0.8%
ENGLISH - 25% FRENCH - 75%	39		0.7%
ENGLISH - 30% FRENCH - 70%	39		0.7%
ENGLISH - 35% FRENCH - 65%	7		0.1%
ENGLISH - 40% FRENCH - 60%	46		0.8%
ENGLISH - 50% FRENCH - 50%	340		5.7%
ENGLISH - 55% FRENCH - 45%	8		0.1%
ENGLISH - 60% FRENCH - 40%	135		2.3%
ENGLISH - 65% FRENCH - 35%	15		0.3%
ENGLISH - 70% FRENCH - 30%	123		2.1%
ENGLISH - 75% FRENCH - 25%	179		3.0%
ENGLISH - 80% FRENCH - 20%	356		6.0%
ENGLISH - 85% FRENCH - 15%	45		0.8%
ENGLISH - 90% FRENCH - 10%	582		9.8%
ENGLISH - 95% FRENCH - 5%	369		6.2%
ENGLISH - 96% to 99% FRENCH - 1% to 4%	355		6.0%
ENGLISH - 100% FRENCH - 0%	2797		47.0%
NOT STATED	273		4.6%
GRAND TOTAL	5950		100.0%

TABLE 111: 'Q11 - Satisfaction With Use of English & French at Meetings'

Q11 - Satisfaction with use of at English & French meetings	TOTAL
	No. Of Responses		Percentage
SATISFIED	4715	79.2%
DISSATISFIED - PREFER MORE ENGLISH	338	5.7%
DISSATISFIED - PREFER MORE FRENCH	804	13.5%
NOT STATED	93	1.6%
GRAND TOTAL	5950	100.0%

TABLE 112: 'Q12 - Frequency of Provision of Internal Services in English'

Q12 - Frequency of provision of internal services in 'English'	TOTAL
	No. Of Responses	Percentage
DON'T USE	274	4.6%
ALWAYS	3533	59.4%
OFTEN	1564	26.3%
SELDOM	277	4.7%
NEVER	44	0.7%
DON'T KNOW	114	1.9%
NOT STATED	144	2.4%
GRAND TOTAL	5950	100.0%

TABLE 113: 'Q13 - Frequency of Provision of Internal Services in French'

Q13 - Frequency of provision of internal services in'French'	TOTAL
	No. Of Responses	Percentage
DON'T USE	274	4.6%
ALWAYS	1186	19.9%
OFTEN	1417	23.8%
SELDOM	1114	18.7%
NEVER	762	12.8%
DON'T KNOW	637	10.7%
NOT STATED	560	9.4%
GRAND TOTAL	5950	100.0%

TABLE 114: 'Q14 - Satisfaction With Provision of Internal Services in Either Official Language'

*Q14 - Satisfaction with provision of internal services in either official language*	TOTAL
	No. Of Responses	Percentage
SATISFIED	4893	86.2%
DISSATISFIED - PREFER MORE ENGLISH	181	3.2%
DISSATISFIED - PREFER MORE FRENCH	537	9.5%
NOT STATED	65	1.1%
GRAND TOTAL	5676	100.0%

TABLE 115: 'Q15 - Use Computer Programs'

*Q15- Do you use computer programs at work?*	TOTAL
	No. Of Responses	Percentage
YES	5100	85.7%
NO	835	14.0%
NOT STATED	15	0.3%
GRAND TOTAL	5950	100.0%

TABLE 116: 'Q16 - Frequency of Availability of Computer Programs in English'

*Q16 - Frequency of availability of computer programs in'English'*	TOTAL
	No. Of Responses	Percentage
ALWAYS	4508	88.1%
OFTEN	405	7.9%
SELDOM	53	1.0%
NEVER	39	0.8%
DON'T KNOW	74	1.4%
NOT STATED	36	0.7%
GRAND TOTAL	5115	100.0%

TABLE 117: 'Q17 - Frequency of Availability of Computer Programs in French'

*Q17 - Frequency of availability of computer programs in'French'*	TOTAL
	No. Of responses	Percentage
ALWAYS	1006	19.7%
OFTEN	797	15.6%
SELDOM	874	17.1%
NEVER	939	18.4%
DON'T KNOW	1251	24.5%
NOT STATED	248	4.8%
GRAND TOTAL	5115	100.0%

TABLE 118: 'Q18 - Satisfaction With Availability of Computer Programs in Either Official Language'

*Q18 - Satisfaction with availability of computer programs in either official language*	TOTAL
	No. Of Responses	Percentage
SATISFIED	4373	85.5%
DISSATISFIED - PREFER MORE ENGLISH	76	1.5%
DISSATISFIED - PREFER MORE FRENCH	595	11.6%
NOT STATED	71	1.4%
GRAND TOTAL	5115	100.0%

TABLE 119: 'Q19 - Use Work Instruments''

*Q19- Do you use work instruments in the course of your work?*	TOTAL
	No. Of Responses	Percentage
YES	5402	90.8%
NO	538	9.0%
NOT STATED	10	0.2%
GRAND TOTAL	5950	100.0%

TABLE 120: 'Q20 - Frequency of Availability of Work Instruments in English'

*Q20 - Frequency of availability of work instruments in'English'*	TOTAL
	No. Of Responses	Percentage
ALWAYS	4718	87.2%
OFTEN	587	10.8%
SELDOM	26	0.5%
NEVER	8	0.1%
DON'T KNOW	31	0.6%
NOT STATED	42	0.8%
GRAND TOTAL	5412	100.0%

TABLE 121: 'Q21 - Frequency of Availability of Work Instruments in French'

*Q21 - Frequency of availability of work instruments in'French'*	TOTAL
	No. Of Responses	Percentage
ALWAYS	2808	51.9%
OFTEN	1289	23.8%
SELDOM	472	8.7%
NEVER	171	3.2%
DON'T KNOW	433	8.0%
NOT STATED	239	4.4%
GRAND TOTAL	5412	100.0%

TABLE 122: 'Q22 - Satisfaction With Availability of Work Instruments in Either Official Language'

*Q22 - Satisfaction with availability of work instruments in either official language*	TOTAL
		No. Of Responses	Percentage
SATISFIED		4810	88.9%
DISSATISFIED - PREFER MORE ENGLISH		163	3.0%
DISSATISFIED - PREFER MORE FRENCH		391	7.2%
NOT STATED		48	0.9%
GRAND TOTAL		5412	100.0%

TABLE 123: 'Q23 - Attendance at Professional Training Course in Last Two Years'

*Q23 - During the last two years, have you attended a professional training course provided by your department/agency?*	TOTAL
	No. Of Responses	Percentage
YES	4681	78.7%
NO	1257	21.1%
NOT STATED	12	0.2%
GRAND TOTAL	5950	100.0%

TABLE 124: 'Q24 - Frequency of Availability of Professional Training Courses in English'

*Q24 - Frequency of availability of professional training courses in 'English'*	TOTAL
	No. Of Responses	Percentage
ALWAYS	3898	83.1%
OFTEN	631	13.4%
SELDOM	74	1.6%
NEVER	28	0.6%
DON'T KNOW	30	0.6%
NOT STATED	32	0.7%
GRAND TOTAL	4693	100.0%

TABLE 125: 'Q25 - Frequency of Availability of Professional Training Courses in French'

*Q25 - Frequency of availability of professional training courses in 'French'*	TOTAL
	No. Of Responses	Percentage
ALWAYS	1178	25.1%
OFTEN	1083	23.1%
SELDOM	817	17.4%
NEVER	466	9.9%
DON'T KNOW	899	19.2%
NOT STATED	249	5.3%
GRAND TOTAL	4693	100.0%

TABLE 126: 'Q26 - Satisfaction With Availability of Professional Training Courses in Either Official

*Q26 - Satisfaction with availability of professional training in either official language*	TOTAL
	No. Of Responses	Percentage
SATISFIED	3955	84.3%
DISSATISFIED - PREFER MORE ENGLISH	103	2.2%
DISSATISFIED - PREFER MORE FRENCH	563	12.0%
NOT STATED	72	1.5%
GRAND TOTAL	4693	100.0%

TABLE 127: 'Q27 - Official Language Used in Communicating with Immediate Supervisor'

*Q27 - Official language in communications with immediate supervisor*	TOTAL
	No. Of Responses	Percentage

ENGLISH ONLY	3679	61.8%
MOSTLY ENGLISH	818	13.7%
FRENCH ONLY	346	5.8%
MOSTLY FRENCH	464	7.8%
ENGLISH & FRENCH EQUALLY	508	8.5%
NOT STATED	135	2.3%
GRAND TOTAL	5950	100.0%

TABLE 128: 'Q28 - Satisfaction With Communication With Immediate

Supervisor in Either Official Language'

*Q28 - Satisfaction with communication with immediate supervisor in either official language*	TOTAL
	No. Of Responses	Percentage
SATISFIED	5291	88.9%
DISSATISFIED - PREFER MORE ENGLISH	94	1.6%
DISSATISFIED - PREFER MORE FRENCH	356	6.0%
NOT STATED	209	3.5%
GRAND TOTAL	5950	100.0%

Table of Contents

Survey on the Use of the Official Languages at Work in the Federal Institutions in New Brunswick 1996 - Number 15

Appendix I - Survey Questionnaire

1996 Survey on the Use of the Official Languages Among Federal Employees in New Brunswick

Appendix II - List of Department Codes and Corresponding Department Names

Atlantic Canada Opportunities Agency

Appendix III - Tabulations of Response Frequencies