Section V: Summary of Departmental Performance
The purpose of this section is to provide an overall report card on
departmental performance based on program performance indicators and the
recommendations of Parliamentary committees. In a difficult year of transition,
the department met or exceeded two-thirds of the objectives set for 2003-2004.
Progress and Performance against Report on Plans and
Priorities Commitments
In the 2003-2004 Report on Plans and Priorities, the former HRDC set a series
of objectives and Key Performance Indicators to monitor performance.
The following charts report results against objectives for the programs of
HRDC and the new HRSDC (results of all other HRDC programs can be found in the
Social Development Canada Departmental Performance Report). The department is
reporting on the existing set of program indicators for this report, but a
substantive review of program indicators will take place over the coming year.
For those Key Performance Indicators where objectives were not met, a page
number is provided referring the reader to a discussion of results.
Legend
 -
Objective achieved
- Exceeded expectations
X - Objective not achieved
N/A - Not applicable
Efficient and effective
income support and labour market transitions
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Number of clients employed or self-employed following an
employment program intervention (Funded by the Consolidated Revenue Fund
and Employment Insurance) |
O: 232,000 |
| R: 246,791 |
|
Unpaid benefits (Employment Insurance Act Part I)
resulting from Employment Insurance claimants employed following an Employment
Insurance Act Part II intervention |
O: $829 million |
| R: $852.82 million |
|
Number of youth and Aboriginal clients who return to
school following an employment program intervention |
O: 6,000 |
| R: 9,172 |
|
Number of employment programs clients served
(Consolidated Revenue Fund and Employment Insurance funded) |
O: 406,000 |
| R: 493,700 |
Efficient and effective
income support and labour market transitions
|
Total dollars collected - Employment Insurance and
Employment Programs9 |
O: $296.8 million |
| R: $314.7 million |
|
Percentage of Employment Insurance Benefits payments
that are accurate |
O: 95% |
| R: 95.14% |
| X |
Total dollar savings (direct and indirect) to the
Employment Insurance Account resulting from Investigation and Control
deterrence, prevention, and detection activities (Page 32) |
O: $539 million |
| R: $513.9 million |
| X |
Percentage of Employment Insurance payments issued by
Direct Deposit (Page 32) |
O: 80% |
| R: 78.8% |
| X |
Percentage of initial and renewal claims for which a
payment is made and a decision given to the claimant within 28 days from
the start of the claim (Page 31) |
O: 75% |
| R: 65.8% |
| X |
Percentage of appeals scheduled to be heard by the Board
of Referees within 30 days of receipt of the appeal (Page 32) |
O: 90% |
| R: 84.6% |
Enhanced competitiveness of
Canadian workplaces by supporting investment in and recognition and
utilization of skills
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Number of trades people with Red Seal |
O: 13,000 per year |
| R: 15,839 (calendar year 2003) |
|
Number of new National Sector Councils launched |
O: 3 by March 2004 |
| R: 3 |
| N/A |
Percentage of labour market covered by National Sector
Councils |
O: 50% by 2006-2007 |
| R: 40% by March 2004 |
Through access to learning,
Canadians can participate fully in a knowledge-based economy and society
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Number of Canadians who access learning opportunities as
a result of the Canada Education Savings Grant |
O: 45,000 |
| R: 92,247 |
|
Total dollars collected - Default Canada Student Loans10 |
O: $142.1 million |
| R:$ 152.3 million |
| X |
Number of Canadians who accessed learning opportunities
as a result of the Canada Student Loans Program (Page 52) |
O: 470,000 |
| R: 455,000 |
| X |
Percentage of Canadians aged 0 to 17 who are
beneficiaries of a Registered Education Savings Plan and who received a
Canada Education Savings Grant (Page 52) |
O: 30% |
| R: 28.2% |
Safe, healthy, fair, stable,
cooperative and productive workplaces
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Percentage of collective bargaining disputes settled
under Part I of the Canada Labour Code without work stoppage |
O: 90% |
| R: 91% |
|
Percentage of Part II of the Canada Labour Code
situations of non-compliance (excluding situations of danger)
voluntarily resolved through the acceptance of Assurances of Voluntary
Compliance |
O: 90% |
| R: 98.9% |
| X |
Percentage of unjust dismissal complaints settled by
inspectors (Part III of the Canada Labour Code) (Page 59) |
O: 75% |
| R: 71.4% |
Enhanced community capacity
to contribute to the reduction of homelessness
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Percentage of dollars expended and committed for the
Supporting Communities Partnership Initiative (SCPI), SCPI-Youth, and
SCPI-Urban Aboriginal Strategy against total budget for the original
Initiative (1999-2003) |
O: 100% |
| R: 100% |
| X |
Percentage of SCPI-funded communities that have
submitted an updated Community Homelessness Plan for the extended
Initiative (Page 64) |
O: 100% |
| R: 87% |
| X |
Percentage of updated community plans submitted that
have demonstrated Youth and Aboriginal participation in the community
planning process for the extended Initiative (Page 64) |
O: 100% |
R: Youth 90%
Aboriginal 80% |
| N/A |
Ratio of capital investments targeted at Emergency
Services and Facilities versus Transitional/Supportive Services and
Facilities for homeless people for the extended Initiative (Page 64) |
O: New indicator. Target to be established after first year of data. |
R: 1:4
19% Emergency versus 81% Transitional / Supportive |
The indicators on this page pertain to shared service delivery and
corporate services administered by Social Development Canada on behalf of both
departments.
Seamless, integrated and
multi-channel service delivery that ensures client satisfaction
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Availability of HRSDC and SDC Automated Service Channels
to Canadians |
O: 94% |
| R: 95.6% |
|
Timely production of Payment Files in Support of all
HRSDC and SDC Payments to Canadians |
O: 95% |
| R: 99.4% |
| X |
Call Centre Insurance Service Delivery Representative
access within three minutes. (Page 69) |
O: 95% |
| R: 79% |
| N/A |
Official Language Complaints - Service to the Public -
HRSDC and SDC (number of complaints in comparison to previous year) |
2002-2003: 50 |
| 2003-2004: 50 |
The following indicators represent combined results for both the
Social Development Canada and HRSDC workforces.
Indicators
| Rating |
Key Performance Indicators |
Objective (O) |
| Result (R) |
|
Visible Minority Representation |
O: 7.1% |
| R: 8.1% |
|
Aboriginal Representation |
O: 1.6% |
| R: 3.6% |
|
Persons with Disabilities Representation |
O: 4.0% |
| R: 8.0% |
|
Women Representation |
O: 57.5% |
| R: 70.0% |
| N/A |
Official Language Complaints - Language of work
(number of complaints in comparison to previous year) |
2002-2003:7 |
| 2003-2004: 6 |
Parliamentary Committee Recommendations
The Standing Committee on Human Resources Development and the Status of
Persons with Disabilities presented two reports in 2003 that are within the
responsibilities of HRSDC: literacy and urban Aboriginal people. Departmental
commitments in response to these reports have been integrated into departmental
priorities for 2004-2005. Additional information on the subject can be found in
Section VI.
Raising Adult Literacy Skills: The Need for a Pan-Canadian Response
Third Report of the Standing Committee on Human Resources Development
and the Status of Persons with Disabilities. Key recommendations in the
committee's report focused on developing a pan-Canadian approach to
addressing literacy issues11
Tabled in the House June 12, 2003
Government of Canada Response to the Report of the Standing Committee
on Human Resources Development and the Status of Persons with
Disabilities Raising Adult Literacy Skills: The Need for a Pan-Canadian
Response12
Tabled in the House November 15, 2003
Building a Brighter Future for Urban Aboriginal Children
Report of the Standing Committee on Human Resources Development and
the Status of Persons with Disabilities13
Tabled in the House June 12, 2003
Response of the Government of Canada to the Fourth Report of the
Standing Committee on Human Resources Development and the Status of
Persons with Disabilities: Building a Brighter Future for Urban
Aboriginal Children14
Tabled in the House of Commons on behalf of the Government of Canada
by The Honourable Ralph Goodale, P.C., M.P. and Federal Interlocutor for
Métis and Non-Status Indians, November 6, 2003.
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