If the information being sought is not available on the web site, requisitioners may contact AECL's Disclosure Office using the web form. To assist AECL in responding to requests, requisitioners should specify as much as possible about the information being sought. AECL will consider charging an appropriate fee for requests for information and will inform the requisitioner accordingly.

A response to simple requests for information is normally provided within 24-48 hours of receiving the request. Where necessary, an acknowledgement and an estimated timeline for response to more complex requests will be provided. In the event that a request is denied, the reason for the denial shall be stated in the response.

Exemptions

With respect to disclosure of information, it is important to note that AECL will not:

• release confidential information;
• create a record which does not exist;
• release information that is not the property of AECL, or which AECL does not have the legal right to disclose; and
• provide information available through an existing charged service.