People helping people. It remains a valid concept, and represents the heart of CCOHS success over two decades.

CCOHS service begins with highly expert and dedicated staff who understand the concerns of Canadians when it comes to occupational health and safety. They are committed to meeting the needs of clients who contact CCOHS in person or by telephone, e-mail, postal service, or fax in search of vital data. They apply their expertise to create information in forms oriented to, and useful to, the wide range of users.

Matching this dedication is the credible and authoritative health and safety information gathered and distributed by CCOHS from sources literally around the world. Such a large volume of data, of course, requires state-of-the-art technology in order to find relevant information quickly and easily. CCOHS not only employs appropriate technology, but has literally led the world in much of its development and introduction where health and safety matters are concerned.

Finally, the unique tripartite council structure provides CCOHS with the stability and direction required to ensure practical and comprehensive response to the ever-changing character of occupational health and safety concerns.

In this manner, CCOHS provides current knowledge on vital health and safety issues to Canadians and subscribers everywhere, drawn from the most respected and reliable sources worldwide.

Easy access to ALL Canadians

Safety is everybody’s business. That’s why CCOHS provides a variety of products and services to all Canadians through several channels such as:

CCOHS Inquiries Service, offering direct answers, on request, to questions on workplace health and safety concerns. Accessible by telephone, fax, mail or e-mail, in English and French, this service is made available free of charge. Whether originating with workers, workers’ families, employers or OSH professionals, in either the public or private sector, the service is professional, thorough, reliable, and totally confidential.

OSH Answers, accessed via the CCOHS website, addresses Frequently-Asked Questions (FAQs) on various health and safety topics. From Biological Hazards to Work Schedules, OSH Answers represents a “quick ‘n easy” method of obtaining clarification and data on almost 500 individual topics, all with the click of a mouse.

Canadians look to CCOHS for answers to workplace safety issues. By working closely with groups, associations, private and public-sector representatives and others, CCOHS develops and markets a wide range of products in direct response to these needs. Among them are:

• Books and manuals – additions to a client library for reference and circulation at leisure

• Databanks – sources of current information to guide workers and decision-makers in planning, implementing and assessing programs and other activities. These are gathered from the Centre’s extensive network of global partners or produced by CCOHS staff, filling critical gaps in the existing knowledge bank.

• Presentations and workshops – On-site events for training and education

• Collaborative Projects – These partnerships allow CCOHS to provide Canadians with information from national, provincial, territorial and international sources, and allow us to share our own knowledge and expertise in return.