Our commitment to you
The mission of the BDC is to nurture Canadian small and medium-sized business through timely and relevant financial and consulting services. BDC employs and empowers a team committed to delivering superior service to consistently meet our customers' expectations.
In all its activities, the Bank must ensure its financial viability by assessing risks and generating sufficient earnings to maintain its day-to-day operations. It must exercise sound judgment in all credit decisions and maintain prudent control of its expenses.
We pledge to reflect a high standard of conduct and exemplary service in all our dealings with you, our customer, through both our financial and consulting services. BDC's Total Care Program ensures customers are treated fairly and equitably. It offers the following customer services.
Charter of client rights
The Charter outlines BDC's commitment to its customers.
Complaint handling process
The Bank strives to achieve customer satisfaction in every instance but if you are dissatisfied with a decision or service, your complaint will be handled promptly.
Independent mediation process
The help of an independent mediator may be a viable alternative in cases where an adverse change in risk requires us to call a loan. Consulting clients may also choose this option in some circumstances.
Office of the Ombudsperson
The BDC Ombudsperson monitors the application of the Charter of Client Rights and coordinates the Independent Mediation Process. The Ombudsperson's work is customer driven and crosses all levels of management at BDC.
