NO ANSWER A Review of Government of Canada Telephonic Communication with People Who Are Deaf, Deafened, Hard of Hearing, or Have a Speech Impediment July 2005 This report is also available in .pdf format © Minister of Public Works and Government Services 2005 Cat. No. HR21-57/2005E-HTML 0-662-40921-3
Table of Contents
Executive Summary
1. Introduction
2. Background
3. Legislative and Policy Authorities
4. Approach and Methodology
5. Results
6. Analysis And Conclusions
7. Recommendations
Appendix A: Advocacy Groups Appendix B: Response Form Appendix C: Glossary of Abbreviations
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