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Table of Contents
1.0 Background
2.0 Overview of the Canadian Human Rights Commission 3.0 Profile of the Complaint Management and Resolution Process 3.1 Stages of the Complaint Process 3.2 Governance Structure of the Complaint Process,/A> 3.3 Resources
4.0 Methodology 5.0 Logic Model and Performance Measures 5.1 Logic Model 5.2 Performance Measures
6.0 Evaluation Strategy 7.0 Reporting Options
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