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7.0 Reporting Options A discussion of the reporting options is the final component of an RMAF. It provides options for systematically reporting on the results of ongoing performance measurement and evaluation, and for meeting an organization's reporting commitments. The CHRC could report on the performance of the Complaint Process through the following documents: - The Departmental Performance Report / Annual Report; and
- Program Evaluation reports.
The reporting strategy can be developed using the following table. It provides a framework for determining what information on the activities, outputs, and outcomes could be reported in each document. Result to Report | DPR / Annual Report | Evaluations | | Complainants, respondents, and stakeholders understand their rights, responsibilities and the role of the CHRC | X | X | | Complaints have been resolved/settled appropriately | X | X | | Service standards that are acceptable to Canadians have been met | X | X | | Key government organizations have recognized the importance and value of the Complaint Process. | | X | | The Complaint Process has become recognized by Canadians as timely, effective, efficient, and transparent. | | X | | The Complaint Process has focused on high public interest cases. | X | X | | The CHRC has continued to adapt how it responds to Human Rights complaints in a flexible way (new ways are found) | X | | | The CHRC has taken a flexible and tailored approach to inquiries, complaints and issues (new ways are used) | X | X |
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