Strategic Initiatives

Appendices

Appendix A: Advocacy Groups
Appendix B: Response Form
Appendix C: Glossary of Abbreviations
Appendix D: Memorandum of Understanding

Appendix A: Advocacy Groups

Canadian Association of the Deaf (CAD)

The CAD provides consultation and information on Deaf needs and interests to the public, business, media, educators, governments and others. It conducts research and collects data regarding Deaf issues; issues reports on these studies and provides expertise related to them; and develops and implements pilot programs. It offers assistance to Deaf organizations and service agencies across the country, and provides a major library and resource centre on deafness at its office in Ottawa, Ontario.

For more information about the CAD or to contact them visit their website.

The CHS, based in Ontario, provides services that enhance the independence of Deaf, deafened and hard of hearing people, and that help prevent hearing loss. Some of the services the CHS provides are American Sign Language (ASL) classes and teacher training; audiology and speech-language pathology services; educational support services; employment services; general social services (counselling); hearing aid program; hearing help classes; hearing care counselling programs for people 55 and over; interpretation services (Signing); literacy and life skills training; corporate communications; counselling; a technical devices program; tinnitus retraining therapy; videoconferencing services; support of consumer groups in advocacy; consultation and training; mail-order assistive devices and educational materials; and public education.

For more information about the CHS or to contact them visit their website.

The CHHA is a consumer-based organization formed by and for hard of hearing Canadians. It works cooperatively with professionals, service providers and government bodies, and provides information about hard of hearing issues and solutions. The philosophy of the CHHA is to produce knowledgeable hard of hearing consumers who understand how to have their needs met. Its mission is to promote the integration of persons who are hard of hearing into Canadian society, to raise public awareness of issues important to them, to remove any barriers to their participation and to generally make every community in Canada a better place for persons who are hard of hearing.

For more information about the CHHA or to contact them visit their website.

Appendix B: Response Form

Caller: ________________________________________
Caller ID: ______________________________________	Date & Time: ____________________________________

Appendix C: Glossary of Abbreviations

ASL	American Sign Language
BRS	Bell Relay Service
CAC	Consulting and Audit Canada
CAD	Canadian Association of the Deaf
CapTel	captioned telephone
CART	computer-assisted real-time transcription
CHHA	Canadian Hard of Hearing Association
CHRA	Canadian Human Rights Act
CHRC	Canadian Human Rights Commission
CHS	Canadian Hearing Society
CRTC	Canadian Radio-television and Telecommunications Commission
LED	light-emitting diode
LSQ	langue des signes québécoise
MOU	Memorandum of Understanding
N/A	not applicable
NCR	National Capital Region
PALS	Participation and Activity Limitation Survey (Statistics Canada)
PC	personal computer
TBS	Treasury Board of Canada Secretariat
TDD	telecommunications device for the Deaf (not in use anymore)
TTY	teletypewriter
VCO	voice carry over
VI	video interpreting
VoIP	voice-over-Internet protocol
VRS	video relay service

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