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Home Strategic Initiatives TTY Appendices

Strategic Initiatives

TTY

Appendices

Appendix A: Advocacy Groups
Appendix B: Response Form
Appendix C: Glossary of Abbreviations


Appendix A: Advocacy Groups

Canadian Association of the Deaf (CAD)

The CAD provides consultation and information on Deaf needs and interests to the public, business, media, educators, governments and others. It conducts research and collects data regarding Deaf issues; issues reports on these studies and provides expertise related to them; and develops and implements pilot programs. It offers assistance to Deaf organizations and service agencies across the country, and provides a major library and resource centre on deafness at its office in Ottawa, Ontario.

For more information about the CAD or to contact them visit their website.

Canadian Hearing Society (CHS)

The CHS, based in Ontario, provides services that enhance the independence of Deaf, deafened and hard of hearing people, and that help prevent hearing loss. Some of the services the CHS provides are American Sign Language (ASL) classes and teacher training; audiology and speech-language pathology services; educational support services; employment services; general social services (counselling); hearing aid program; hearing help classes; hearing care counselling programs for people 55 and over; interpretation services (Signing); literacy and life skills training; corporate communications; counselling; a technical devices program; tinnitus retraining therapy; videoconferencing services; support of consumer groups in advocacy; consultation and training; mail-order assistive devices and educational materials; and public education.

For more information about the CHS or to contact them visit their website.

Canadian Hard of Hearing Association (CHHA)

The CHHA is a consumer-based organization formed by and for hard of hearing Canadians. It works cooperatively with professionals, service providers and government bodies, and provides information about hard of hearing issues and solutions. The philosophy of the CHHA is to produce knowledgeable hard of hearing consumers who understand how to have their needs met. Its mission is to promote the integration of persons who are hard of hearing into Canadian society, to raise public awareness of issues important to them, to remove any barriers to their participation and to generally make every community in Canada a better place for persons who are hard of hearing.

For more information about the CHHA or to contact them visit their website.

Appendix B: Response Form

Number:   
Department/Branch:   
Caller:Telephone number:  
Date of call:Start of call:End of call:Duration:
Date of call:Start of call:End of call:Duration:


Type of Response:

  • 1) Text
  • 2) Voice
  • 3) Machine*
  • 4) No response

    *Call Response Time:
    1) Within one working day
    2) Within two working days
    3) More than two working days
    4) No answer
     

    Scale  
    (1) Very low quality(2) Low quality (3) Neutral
    (4) High quality(5) Very high quality (6) N/A
       
    Courtesy:Control of interaction: 
    Understanding of information:TTY etiquette: 
       
    Other (specify):  
    Overall:  
       

    Notes:

     

     

     Appendix C: Glossary of Abbreviations

    ASLAmerican Sign Language
    CACConsulting and Audit Canada
    CADCanadian Association of the Deaf
    CapTelcaptioned telephone
    CARTcomputer-assisted real-time transcription
    CHHACanadian Hard of Hearing Association
    CHRACanadian Human Rights Act
    CHRCCanadian Human Rights Commission
    CHSCanadian Hearing Society
    CRTCCanadian Radio-television and Telecommunications Commission
    LEDlight-emitting diode
    LSQlangue des signes québécoise
    N/Anot applicable
    NCRNational Capital Region
    PALSParticipation and Activity Limitation Survey (Statistics Canada)
    PCpersonal computer
    TBTreasury Board
    TBSTreasury Board of Canada, Secretariat
    TDDtelecommunications device for the Deaf (not in use anymore)
    TTYteletypewriter
    VCOvoice carry over
    VIvideo interpreting
    VoIPvoice-over-Internet protocol
    VRSvideo relay service

     

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