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Other Products and Services Service DescriptionHold Mail is a service that enables customers to have their mail held by Canada Post because they are going on an extended holiday or will be away from their home or their business for a period of time. Fees for Hold Mail service
Hold Mail Service OptionsCustomers who want to have their mail held by Canada Post have the choice of submitting their request on-line or at a local Post Office.On-line Submitting Hold Mail Requests On-line Submitting Hold Mail requests electronically is a secure and convenient way to ensure that mail delivery is suspended temporarily and mail is held at the delivery post office for a specific period of time. To use this service, customers will need the following:
More information about the minimum requirements. Please allow 3 business days to process requests. Confirmation of the service requested is sent to customers by email. In the following situations where legal documentation is required, Hold Mail requests cannot be processed on-line:
Only four individuals, four families, or two businesses (or a combination of 2 Individuals and 2 Businesses) can use the same on-line request form. When a business and individual share the same request, the business rate applies. More information about the terms and conditions of this service. Get started. Submit your Hold Mail Request on-line today!
At the Post Office The completed form, which indicates the period of time that the mail should be held, is sent to the customer's normal delivery office to inform the postal employees to hold the mail. The mail will be held for the period of time specified by the customer. Only four individuals, four families, or two businesses (or a combination of two individuals, two families and two Businesses) can use this form. When a business and individual share the same form the business fee applies. Expiry When the Hold Mail Service expires, mail delivery to the customer's current address is resumed.
Service Features Customers, who submit their Hold Mail service on-line can change, amend or cancel this service by signing in to the on-line service with their Reference Number, First and Last Name and Password. Customers who complete a Hold Mail request form at a post office can change, amend or cancel this service by presenting their receipt copy to any postal outlet. Schools may combine Hold Mail Service with Redirection Service. The service is non-refundable if cancelled after the service start date.
Restrictions In cases of dissolved partnerships, marriages, etc., if there is a dispute over who should receive the mail, a joint written agreement, signed by both parties, is required. Priority Courier, Xpresspost, Expedited Parcel and Regular Parcel items will be held where possible.
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