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Home > CVM Survey

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Personal Business		Canadapost.ca Website Survey Thank you for following the link to this survey. The findings will be used to improve the online services that Canada Post provides. Your responses will be held in the strictest of confidence. 1   Did you visit Canada Post's website today for yourself, personally or for your business?   Myself, personally   Business   2   What was your main reason for visiting the website today?   Find a postal code   Ship a package   Calculate a rate   Find a post office   Sign up for ePost   Change my address   Track a package   View career opportunities / apply for a job   Find information on products/services/corporation   Contact Customer Service   Shop at the online postal shop   Other    3   Which of the following statements most accurately reflects your experience using the Website today?   I completed my transaction I could not complete my transaction, so I contacted Canada Post using another method I could not complete my transaction; I did not contact Canada Post using another method I found the information I was looking for I could not find the information I was looking for, so I contacted Canada Post using another method I could not find the information I was looking for; I did not contact Canada Post using another method   4   How often do you visit the Canada Post website?   This is my first time   Several times a week   Weekly   Monthly   Less often than monthly   5   How would you rate the Canada Post website for being easy to navigate?   Poor   Excellent   1 2 3 4 5 6 7 8 9 10   6   How would you rate the Canada Post website for being able to find the information you need?   Poor   Excellent   1 2 3 4 5 6 7 8 9 10   7   How would you rate the Canada Post website for providing online tools that are appropriate for your needs?   Poor   Excellent   1 2 3 4 5 6 7 8 9 10   8   How would you rate Canada Post’s Website overall?   Poor   Excellent   1 2 3 4 5 6 7 8 9 10   9   How likely are you to use Canada Post's online services in the future?   Not at all likely   Extremely likely   1 2 3 4 5 6 7 8 9 10   10   Do you have any comments or suggestions you would like to make to Canada Post about our website?