Xpresspost-International provides guaranteed delivery* in 4 to 7 business days from major urban centres to select destinations.
*Some exceptions apply. For a list of destinations, refer to Service Standards within this chapter.
The service offers On-time Guarantee, Delivery Confirmation and Coverage for loss or damage up to $100CDN. Some exceptions and conditions apply. Customers may also purchase Additional Coverage.
Prepaid envelopes are flat rated and available for documents only. The Coverage for loss or damage option does not apply.
All items must bear an Xpresspost-International shipping label.
Contract customers must also submit a Manifest.
Xpresspost-International items may not be combined with Collect on Delivery, Registered Mail (including Advice of Receipt), Literature for the Blind or Redirection.
Unacceptable Items
The following items are unacceptable as Xpresspost-International. Any item:
that is or contains any dangerous substance or article prohibited by law or defined as a dangerous good. Go to Section B Chapter 7, Non-mailable Matter, or refer to the Non-mailable Matter Regulations and to the Transportation of Dangerous Goods Act
that does not meet the size and weight specifications for this service
that may soil, taint or damage mail or mail equipment, expose a person to danger or emit offensive odors
containing food perishables or live animals that do not meet applicable shipping requirements
improperly or insecurely packed or wrapped
in contravention of applicable Universal Postal Union prohibitions or Customs Regulations of the destination country. For more information on individual country restrictions and prohibitions, Go to Section H, International Destination Listing.
Size and Weight
CATEGORY
LENGTH
WIDTH
HEIGHT
WEIGHT
Documents and Parcels
min.
210 mm
140 mm
1 mm
–
Countries accepting oversize*
max.
No dimension may exceed 1.5 m Length plus girth: 3 m
20 to 30 kg*
Countries not accepting oversize
max.
No dimension may exceed 1 m Length plus girth must not exceed 2 m
20 to 30 kg*
Prepaid Letter
max.
380 mm
240 mm
–
500 g
*Go to Section H, International Destination Listing, to find which countries accept oversize or parcels over 20 kg.
NOTE:
1.
An oversize charge applies if an item exceeds 1 m in any dimension (length, width or height).
2.
If the weight is not indicated on the Manifest, a default weight of 5 kg applies.
Volumetric Weight
Volumetric weight charges apply when items are large in size and light in weight. Go to Section B Chapter 4, Planning a Mailing.
Payment Options
Proofs of payment
The following proofs of payment are acceptable for Xpresspost-International items. Some restrictions or conditions may apply.
CONTRACT CUSTOMER
VENTUREONE CUSTOMER
CONSUMER CUSTOMER
•
Meter impression
•
Postal indicia
•
Meter impression
•
Postage stamp
•
Postage stamp
•
Postal indicia (produced by the Ship-in-a-click™ service)
Methods of Payment
The following methods of payment are acceptable for Xpresspost-International items. Some restrictions or conditions may apply.
CONTRACT CUSTOMER
VENTUREONE CUSTOMER
CONSUMER CUSTOMER
•
Account
•
Business/certified cheque
•
Credit card*
•
Business/certified cheque
•
Cash
•
Credit card (where available)
•
Debit card (where available)
•
Money Order
•
Traveller’s cheque
•
Cash
•
Certified cheque
•
Credit card (where available)
•
Debit card (where available)
•
Money Order
•
Traveller’s cheque
*Credit card is available only to customers who electronically transmit their Order or purchase prepaid envelopes online.
From 4 to 7 business days between major urban centres and select countries. Business days do not include Saturdays, Sundays or statutory holidays in Canada or in the destination country. Some exceptions apply. Business days do not include Saturdays, Sundays or statutory holidays.
NOTE:
Delivery standard is not guaranteed to Australia, China, Italy or the Philippines.
Xpresspost-International Destination and Delivery Standard List
On-time Guarantee: Xpresspost-International offers replacement service or credit equivalent to the shipment charges (transportation charges) if the customer’s shipment is not delivered on time, as measured against the published service standards for Xpresspost-International.
The addressee’s address and phone number must appear on the item, otherwise the guarantee will be void. Go to General Terms and Conditions.
NOTE:
On-time Guarantee does not apply to post office box addresses.
Delivery Confirmation: This service feature provides confirmation that the item arrived at its destination. Upon delivery, or attempted delivery, the item Identification Number is scanned and the date captured. The information is usually available after the item is delivered by noon the next business day via an automated phone response system by calling 1 888 550-6333, via the Internet and via the Electronic Shipping Tools software.
Delivery to Post Office Box: Items will be delivered to a post office box in a country where this type of delivery is available. No delivery guarantee applies to items addressed to a post office box.
Customs Clearance: Canada Post will provide a presentation of all items to the exchange office in the destination country. Issues related to duties and admissions will be the responsibility of the addressee (importer of record).
Coverage for loss or damage: Coverage of up to $100CDN is included in the fee for Xpresspost-International items. Certain exceptions apply. To determine the limit of coverage, Go to Section H, International Destination Listing.
Coverage is not available for prepaid envelopes. Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions.
Return to Sender: Xpresspost-International items that cannot be delivered or redirected will be returned to the sender for a fee, payable by the sender. Where the item bears postage stamp(s) or meter impression denoting the original amount of postage, the item will be returned for an amount equal to the original postage, less any option fee, using the postage due process. Where the Customer Number is located on the item, the item will be returned and the Customer will be invoiced an amount equal to the original fee paid, less any option fee.
Options
An option is a service enhancement which is not provided automatically as part of the basic service. The customer must select the option by checking a box or affixing an additional label or sticker.
Additional Coverage for loss or damage: Additional Coverage is available up to $1,000CDN for Xpresspost-International shipments, for a fee. Certain exceptions apply.
The maximum declared value for liability coverage is $500CDN for items containing coins, jewelry, manufactured and non-manufactured precious metals, precious stones, gold bullion, gold dust, cancelled or uncancelled postage stamps, and $100CDN for items containing gift certificates and phone cards.
Also, Canada Post shall have no liability for loss, damage or rifling of items containing bank notes, stocks, bonds or other securities negotiable by the bearer, lottery tickets, travellers’ cheques or non-mailable matter, as well as any article prohibited by law in Canada or in the destination country. Go to General Terms and Conditions.
Signature: Customers can request a signature on Xpresspost-International items to certain destinations, for a fee (free of charge with the purchase of prepaid envelopes). Following delivery, the name of the person who signed for the item will be posted on Canada Post’s website. For a list of participating countries, Go to Rate Codes and Rate Zones, International Shipping Reference Chart.
Scheduled Pick-up: This option is available to Customers using “Account” as a method of payment for Shipping and Delivery Services. Scheduled Pick-up is provided on business days only.
This option is available for a fee based on total volume shipped each week. It is offered at no additional charge for Customers who ship more than 120 items per week. The weekly volume of U.S.A. and International Shipping and Delivery Services can be consolidated with the weekly volume of Domestic Shipping and Delivery Services and counted towards the pick-up fee threshold. For a list of available pick-up locations, Customers can visit www.canadapost.ca/pick-up or contact the Customer Relationship Support group at 1-888-550-6333.
Labels and Documentation Required
Every Xpresspost-International item must have:
the names, addresses and telephone numbers of the sender and the addressee clearly printed on the Xpresspost-International shipping label affixed to the item;
the sender’s Canadian return address clearly printed on the shipping label affixed to the item;
proof of payment (postage stamps, postal indicia, or meter impression);
the Customs Declaration portion accurately completed on the Xpresspost-International shipping label;
parcels must also be accompanied by any document (invoice, licence, certificate, permit, etc.) required by the International Customs regulations.
It is important to have the net weight listed for all items on the Customs Declaration portion of the shipping label.
Domestic Xpresspost or Xpresspost-USA shipping labels must not be used.
Manifest (order)
Two paper copies of the electronic Order (Manifest), or the original hard copy Manifest, must be given at the time of mailing to an authorized Canada Post employee at the Receipt Verification Unit (RVU) or at the postal facility approved by Canada Post. For more information, Go to Section B Chapter 5, Paying for a Mailing, Order (Manifests or Bills of Lading).
Packaging
All items must be securely packaged with sufficient cushioning and reinforcing material to prevent loss of or damage to the items, damage to postal equipment or other mail and injury to persons handling the items. Items must not consist of dangerous or prohibited articles.
Addressing
All items must bear a legible address and should include, if possible, the shipper’s and addressee’s telephone numbers. Go to Section B Chapter 3, Addressing.
Deposit of Xpresspost-International
at a postal outlet
at a mail processing plant
in a street letter box (prepaid products and items processed by a Canada Post online shipping system)
pick-up (contract customers only).
Delivery of Xpresspost-International
Xpresspost-International items will be delivered in accordance with the procedures of the destination.