If you have a complaint ...
Canada Post is committed to serving you well. But if you feel that Canada Post hasn't served you fairly, we want to understand your concern and address it as best we can.

First, you should ...
... bring your concern to your local post office.

If that doesn't work ...
... and your concern is still not resolved, the second step is to contact the Customer Relationship Network at 800-267-1177 (from outside of Canada 416-979-8822). Customer Service agents are competent to answer all your questions and are committed to customer satisfaction.

If you still have a concern ...
... you may appeal to the Ombudsman at Canada Post.