- What is the difference between Lettermail and Incentive Lettermail?
Incentive Lettermail is attractive to businesses that generally send out larger volumes of Lettermail, by mailing a specific number of Items and preparing mail ahead of time, businesses can take advantage of lower prices - Incentive lettermail customers also sign an agreement with Canada Post.
Lettermail is available to all Canadians as a convenient and inexpensive way to communicate with anyone, anytime, anywhere. Lettermail can be dropped off at any of the thousands of conveniently located mailboxes or retail outlets across Canada.
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- How can a customer find out more about Incentive Lettermail?
For general enquiries and information about Incentive Lettermail, you can call the Commercial Service Network at 1 866-757-5480. You can also refer to the the Incentive Lettermail Customer Guide.
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- What Items are acceptable as Incentive Lettermail?
The following Items are acceptable: a letter, postcard, a receipt, an invoice or similar financial document, an annual, semi-annual or quarterly report, a survey, a notice of voting for federal, provincial or municipal events, product/service information or other mail that meets size specifications and other requirements of the service.
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- Can I advertise using Incentive Lettermail?
Traditionally, Incentive Lettermail has been used for purposes such as statements, invoices, orders, and correspondence. In addition to the traditional uses of Incentive Lettermail, businesses now recognize the usefulness of the service to undertake direct marketing campaigns, conduct surveys and research and implement customer loyalty programs.
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- Can I use Incentive Lettermail if I'm a small business?
Yes, as long as your mailing meets the requirements of the service. Minimum volumes and mail preparation and presortation are examples of such requirements.
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- Why would I use Incentive Lettermail when I can send email?
If you want a superior message differentiator that can cut through the clutter in electronic media, then Incentive Lettermail is the service for you.
With today's information overload, Incentive Lettermail's distinct personal emphasis encourages two-way communication between you and your customers. Our service gives you the greatest access to every address in Canada. You can count on us to deliver your messages as we have been counted on and trusted for years. We will continue to provide you with a reliable and trustworthy communication channel.
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- How do I pay for Incentive Lettermail?
All Incentive Lettermail Items can be paid by credit card, cheque, money order or postage meter.
Payment details can be found in the Incentive Lettermail Customer Guide.
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- Can I deposit Incentive Lettermail in a mailbox?
No. Incentive Lettermail Items cannot be deposited in mailboxes, parcel receptacles or other mail receptacles.
All Incentive Lettermail Items must be deposited with an authorized employee of Canada Post at any postal facility approved by Canada Post.
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- How will I be affected as an Incentive Lettermail customer if I continue to use manual Order (Statement of Mailing) forms?
Orders submitted using the manual Order (Statement of Mailing) forms no longer enjoy the benefits of incentive prices. In the case of Incentive Lettermail Items, the mailings are subject to the applicable Basic Lettermail or Other Lettermail price as indicated on the Price sheet. In addition, the $5 manual Order processing fee is still applicable.
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- What is the Electronic Shipping Tool (EST) software and how does it benefit me as a customer?
EST is an Internet-based shipping tool that automates the preparation and processing of Statements of Mailing and Manifests for Mailing with Canada Post. For the customer, it reduces paperwork, saves time and improves billing/transaction accuracy, allows for online payment, provides access to incentive prices and any potential volume discounts, to name but a few. EST is available free of charge at www.canadapost.ca/obc.
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