Subscriber Benefits
Subscribers are our preferred customers, and here's how we'll reward you!
- New! NAC Orchestra Subscribers can receive Prestissimo!, the new electronic National Arts Centre Orchestra newsletter.
- Only subscribers enjoy FREE EXCHANGES into any subscription event of the NAC Orchestra, Theatre or Dance 2006-2007 seasons. You'll never waste a ticket thanks to our subscriber-friendly exchange policy. (Some conditions apply see ticket exchange section below)
- First choice of the best seats in the house
- Savings on regular ticket prices
- Subscriber preferred prices to subscription performances of the 2006-2006 seasons. You'll never waste a ticket thanks to our subscriber-friendly exchange policy. (Some conditions apply see ticket exchange section below)
- Seating priority for seasons to come. Current subscribers have first choice of the best seats available when you renew into next season.
- Subscriber Priority Week is exclusively for subscribers to purchase additional tickets or exchange tickets the week before tickets go on sale to the general public.
- Front of the Line news: Receive the latest news on upcoming rentals e.g. Broadway musicals and other great entertainment.
- Deferred subscription payment plan (half now, half later).
- Electronic parking pass. Only subscribers are eligible to apply for this, saving time and money!
- 10% off lunch at Le Café by showing your subscriber card.
- Special student discounts: Save a full 50% off regular prices.
- NAC Orchestra Subscribers can receive direct links to programme notes online via email.
- The convenience of having your calendar planned and all your tickets in hand before the season even begins.
Subscriber Identification Card
You will receive your subscriber identification card in the mail along with your subscription tickets. Keep your subscriber Identification Card handy to take advantage of discounts and other benefits available to subscribers.
How To Exchange your subscription tickets - now FREE! STARTING AUGUST 28, 2006
Thanks to our flexible exchange policy, unexpected changes to your schedule are not a problem! You may exchange your subscription tickets in person at the NAC Box Office, by fax to (613) 947-7112, (photocopy your tickets and include your credit card number) or by mail up until 21:00 on the business day prior to the performance you cannot attend. You may exchange your ticket for another NAC Orchestra, English Theatre, French Theatre or Dance subscription performances within the same subscription season (subject to availability).
Please note:
- If you exchange to another performance within the same discipline you will receive your subscriber discount. If you exchange to a performance in a different discipline, you will receive a 10% discount.
- If the performance you exchange your tickets for is more expensive, you will be required to pay the difference; if it is less expensive, you will be reimbursed the difference with an exchange voucher. Exchange vouchers must be redeemed within one year of the date of issue at the NAC Box Office only for performance tickets. As all subscription sales are final, we cannot provide cash refunds.
- NAC Box Office hours are Monday through Saturday from 10:00 to 21:00.
What to do if you lose your tickets
If you lose your subscription tickets simply call the Subscription Office at (613) 947-7000, extension 620 to obtain an entry pass, which will be held for you at the Box Office for pick up. If you realize that you no longer have your ticket only when you arrive for the performance, go directly to the Box Office to obtain your pass. In both cases you will be asked to show proof of identity.
Buying Add-on Tickets
As a subscriber to the NAC Orchestra, Dance, French or English Theatre series, you will receive a 10% - 15% discount on the purchase of any regular-priced ticket for a performance offered on subscription by the NAC in any of these series during the current season and priority seating before the NAC Box Office opens to the general public. This offer does not include non-NAC-produced performances (i.e. rentals) and other non-subscription NAC presentations.
Subscribers purchasing Add-On tickets will be allocated the best seats available immediately prior to the opening of the Box Office for each performance. Add-On tickets will be mailed separately from your subscription tickets and because the Box Office opening date varies per performance, your Add-On tickets may not all be mailed at the same time.
Your Add-On tickets may be purchased:
On-line
By telephone
By fax
By mail
In person
Seating Maps
NAC Southam Hall (formerly the NAC Opera)
NAC Theatre
Le Café Restaurant
Reservations: (613) 594-5127
Enjoy the perfect blend of fine dining and artistic ambience in the heart of Ottawa. The canal-side view and exquisite menu make Le Café the perfect place to go before or after the show, a weekday lunch or a night on the town.
Enjoy the flavours of Canada from Atlantic salmon to beef from Alberta. Our diners experience not only the best in contemporary Canadian cuisine but internationally inspired dishes as well.
Our popular outdoor Terrace is the ideal setting for elegant summer dining. Why not start a new tradition and savour our $24.95 three-course Table d'hôte after 8:00 pm?
Le Café Winter Hours:
Monday to Friday: 12:00 to 14:00 and 17:00 to 23:00
Saturday: 17:00 to 23:00
Le Café Summer Hours:
Monday to Friday: 12:00 to 23:00
Saturday: 17:00 to 23:00
Parking
Questions?
Arrive early! Our 833-space indoor parking garage often fills to capacity as early as 19:00, especially when all three NAC halls are sold on the same night. Should the garage be full, other parking lots just a short distance from the NAC are listed below for your convenience.
Don't forget to take note of your parking section. A plan of the garage is available at the parking office, the advance sales desk in the Foyer, and at the garage exits. We also feature reserved parking for the mobility impaired. Patrons needing directions can address the parking attendants.
Entrances: The underground parking entrances are located on Elgin (at corner of Slater) and on Albert Street.
Subscriber Parking Rates: Only subscribers are eligible to apply for the electronic parking pass saving time and money. Call: (613) 947-7000, ext. 553 $8.75 flat rate deducted from your credit card ($10.00 deposit). Pre-paid parking vouchers $9.50 each available thorough the NAC Subscription Office or in the NAC Foyer.
Parking Hours:
Monday to Friday: 6:00 to Midnight
Saturday: 7:30 to 1:00
Sunday: Open 2 hours before curtain until the end of the last performance.
Additional indoor parking is available at:
Rideau Centre - Access from Nicholas Street across from the Novotel Hotel
World Exchange - 45 O'Connor Street across from Metcalfe Street or Queen Street
RMOC Plaza - 111 Lisgar Street access from the south side of Laurier Avenue
or from Elgin Street between the Court House and the heritage building.
Additional outdoor parking is available at:
Impark lot on Albert Street - behind the government building on Elgin Street.
City lot - behind Friday's Roast Beef House at Elgin Street and Laurier Avenue.
Patron Services
Performances begin on time. Latecomers will only be admitted into the hall at an appropriate moment during the performance.
Please Be a Good Neighbour:
Out of consideration for your fellow patrons, we would like to remind you that the use of perfumes and colognes can cause allergic reactions. Less is more... none is best! If you are experiencing an allergic reaction due to your seating location, please contact the House Manager about the possibility of a relocation.
Wheelchair & Disabled Seating:
The NAC is fully accessible. Special tickets are available for those patrons in wheelchairs. If a customer remains in his/her wheelchair for a performance, the ticket price will be that of the least expensive ticket in the hall. If a wheelchair-bound patron wishes to transfer from the wheelchair to an actual seat, they will be sold a specific wheelchair location at the regular price. The customer must also advise House Management in advance that he/she will require special assistance from the ushers on the night of the show. House Management: (613) 947-7000, ext. 222.
All accessible seating is available through the NAC Box Office, NAC website nac-cna.ca and through Ticketmaster Call Centres, Ticket Outlets or online at ticketmaster.ca.
Hearing Devices:
Since 1983, the NAC has provided a Phonic Ear Wireless FM Sound System for patrons with impaired hearing. FM (Frequency Modulation) receivers and several accessories such as a headset for use without a hearing aid, a teleloop and a Cochlea Implant Patch Cord are available, free of charge from the Communication Centre, located near the Theatre Checkroom. Patrons are required to leave a piece of identification.
Infant Policy:
"Babes in Arms" tickets are available for children under two years of age for "children" shows only! These tickets have no seat location indicated on them thereby permit a child to sit on a parent's lap. "Babes in Arms" tickets are the price of the lowest ticket sold in the hall for a particular event. If a child is using a seat, he or she will need a regular ticket. For events other than childrens' shows, ALL patrons will need a regular ticket.
Subscription Office
Telephone: (613) 947-7000, ext. 620
Fax: (613) 995-4343
E-mail: subscription@nac-cna.ca
New Hours:
Monday to Saturday from 10:00 to 21:00 (February 6 to June 30, 2006)
Monday to Friday from 10:00 to 18:00 (as of July 1, 2006)
New Location:
Visit the NAC Subscription Office in our new location in the Main Foyer. (see new hours above).
You will receive 30 minutes of FREE PARKING in the NAC Garage when purchasing or exchanging tickets. The parking stub must be validated by the NAC Subscription Office or Box Office.
Box Office Information
Located just inside the entrance (Closest to The Canal) to the NAC.
Hours:
Monday to Saturday: 10:00 to 21:00
Sunday and Holidays: When performances are scheduled the Box Office will open 2 hours prior to curtain time until 15 minutes after the beginning of the last performances.
General Information: Phone Numbers
General: (613) 947-7000 or 1-866-850-ARTS
NAC Subscription: (613) 947-7000 ext. 620
Box Office: (613) 947-7000, ext. 280
Patron Services: (613) 947-7000, ext. 222
Le Café: (613) 594-5127
Parking: (613) 947-7000, ext. 488
Lost and Found: (613) 947-7000, ext. 666
Ticketmaster: (613) 755-1111
On Stage Tonight Line and Rush Seats:
English: (613) 947-7000 ext. 565; French: (613) 947-7000 ext. 569
Group Sales: (613) 947-7000, ext. 384
General Info email info@nac-cna.ca
National Arts Centre street address
53 Elgin Street, at Confederation Square
Ottawa Ontario
Map
National Arts Centre mailing address
National Arts Centre
P.O. Box 1534, Stn B
Ottawa Ontario
K1P 5W1
