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REVENUE
ADMINISTRATION
Claims and Recoveries / Accounts Receivable
/ Collections / Cashier
FUNCTION
DESCRIPTION
The purpose of this function is to maintain
customer accounts, issue billings, maintain controls over
handling and deposit of cash
and reconcile subsidiary accounts.
Typical activities include:
Billings: Maintain
customer information, including granting credit terms; issue
billings and any subsequent adjustments; generate statements;
and respond to customer inquiries.
Payment
Processing: Establish
processes and controls for receipt and refund of cash and
physical security; receive and deposit payments; process
entries in subsidiary system; action NSF payments; reconcile/balance
all accounts; coordinate pre-authorized and credit card payments.
Collections: Contact
customer regarding outstanding balance and payment on accounts,
negotiate payment arrangements, commence formal action (withhold
service, legal action, etc.) and recommend writeoff of uncollectable
accounts.
Private Collection
Agencies: Identify customer accounts that are uncollectable
by the department and determine viability of collection;
determine need for private collection; negotiate and manage
service contracts and collection policies; assign delinquent
accounts for collection; monitor agency performance.
Bank and Account
Reconciliation: Reconcile
bank, accounts receivable and revenue accounts; reconcile
subsidiary ledgers and legacy systems to government financial
system; process adjusting entries; prepare accounts receivable
and revenue working papers; liaise with Alberta Finance
to open/close bank accounts.
POSITIONS
Senior
Manager |
Typically heads up a Finance
Branch consisting of accounts payable, accounts receivable
and financial reporting.
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| Manager |
Professional
accounting work of a complex nature. Typically heads
up a large revenue,
accounts receivable and collection area, or responsible
for both accounts receivable and accounts payable. Manages
external collection contracts.
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Finance
Level 1 - 4 |
Professional accounting work
of limited to moderate complexity. Typically
involved in monitoring and interpreting financial information. Position
classification depends on complexity and nature of revenue,
size of the operation and variety of financial transactions.
Heads up an accounts receivable/collection team. Supervisory
responsibilities assigned to this position.
Position also responsible for reconciliation of accounts of a
less routine nature.
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| Administration
1 |
Typically
heads up an accounts receivable team. Supervisory
responsibilities assigned to this position.
Must
have a complete and thorough knowledge of government
policies, practices and procedures related to revenue
management, accounts receivable and collections.
Position
responsible for reconciliation of accounts of a more
routine nature. Also,
typically handles more complex collection activities,
including monitoring the performance of internal/external
collection activity and recommending accounts for write-off,
remission or compromise.
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Admin.
Support 5 – 6 |
Knowledgeable about applicable legislation, regulations,
policies and procedures.
Performs credit checks on customers.
Liaises with customers to resolve disputes on accounts.
Handles complex or challenging collection situations
including recommending accounts for external collection
or write-off.
Performs reconciliation of bank balances and deposits
and other complex revenue and receivable accounts.
Supervises employees performing similar duties, but
not as complex.
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Admin.
Support 2 – 4 |
Responsible
for production of invoices and statements. Liaises
with customers on outstanding accounts.
Responsible
for less complex and routine type of accounts. Data
entry of accounts receivables and/or cash deposits. Prepares
bank deposits.
Distributes
returned cheques in accordance with departmental procedures. |
CLIENTS/STAKEHOLDERS
Clients:
- Customers who are billed for government information and
services
Internal Stakeholders:
- Program managers
- Senior Financial Officer
- ACSC
- other government departments
External Stakeholders:
- Collection Agencies
- Credit Bureaus
- Auditor General
- IBM (PSC)
- Federal government
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EXPERTISE
REQUIRED
Manager
/ Senior Manager:
- Strong
technical knowledge of financial systems policies and
legislation.
- Strong
understanding of organizational programs and issues and
can provide advice and direction on financial issues
and program development.
- Strategic
thinker that aligns actions with the organizational goals
and strategies. Makes
decisions, sets priorities and develops goals on the
basis of future impact on organization.
- Strong,
effective communicator and can foster effective communication
with others.
- Good
team work and collaborative skills. Able
to facilitate and influence positive outcomes to meet
organizational goals.
- Possesses
strong leadership and coaching skills that can positively
influence and develop people.
- Project
planning skills with innovative solutions to develop
win/win relationships with clients, stakeholders and
organization.
- Able
to optimize resources to achieve required results for
the success of the organization.
- Requires
professional accounting designation or equivalencies
in formal education and work experience in a financial
systems environment.
Finance
Level 1 - 4: (was "Financial Analyst")
- Working
knowledge and experience in information processing and
methodologies and techniques for system development and
maintenance. This includes requirements definition
and system testing.
- Extensive
knowledge of contemporary financial systems and processes.
- Strong
analytical skills.
- Ability
to apply knowledge of generally accepted accounting principles
and the Government's financial policies and controls
to financial activities, particularly those that relate
to revenue, receivables and financial reporting.
- Working
knowledge of all IMAGIS modules with expertise in using
reporting tools such as Query, nVision and Crystal.
- General
knowledge of Ministry programs and services.
- Working
knowledge of Ministry financial systems (e.g. land titles,
motor vehicles, personal property registry, corporate
registry).
- Excellent
verbal and written communication skills for consulting
with clients, colleagues and management, preparing discussion
and policy papers, procedure manuals and training staff.
- Strong
teamwork and interpersonal skills for establishing effective
relationships and working cooperatively with others to
achieve results.
- Independent
and creative problem solving and change leadership skills
for planning, prioritizing and coordinating projects
and activities.
- Proficient
computer skills including the use of Excel, Word, PowerPoint
and flowcharting software.
- A
degree or diploma in business or accounting is required. A
professional accounting designation (CMA, CGA, CA) is
desirable.
Finance
Level 1 - 4 (was "Accountant 1 - 2")
- Extensive
knowledge of IMAGIS modules and system administrator
functions.
- Experience
in working with large financial systems and system development
and maintenance methodologies.
- Working
knowledge of Ministry's financial business processes
and legacy systems.
- Knowledge
of Government's financial accounting policies and procedures.
- Excellent
communication and interpersonal skills for troubleshooting
problems and training staff.
- Strong
project and time management skills.
- Ability
to work with minimal supervision and demonstrate good
judgement and creative problem solving abilities.
- Proficient
in use of Query, nVision and Crystal reporting as well
as Word and Excel.
- Diploma
or degree in business administration. Recent coursework
towards a professional accounting designation is desirable.
Administration 1
- Thorough
knowledge of Ministry-specific and IMAGIS financial systems.
- Ability
to design and utilize computer based spreadsheets to
produce reports. Must possess a strong working
knowledge of Excel, nVision, Crystal and Query.
- Must
be able to interpret and apply government financial policies.
- Effective
communication skills, oral and written.
- Strong
administrative and organizational skills.
- Strong
supervisory skills, can make operational decisions as
required in the day to day supervision of support staff
and performance of their duties.
- Client
focused. Meets
client needs and can anticipate future needs of existing
and potential clients.
- Team
worker that can positively influence the way the team
works together. Demonstrates good judgement by making
decisions and taking actions that are beneficial to the
organization, team or client.
- Effectively
manages resources to achieve organizational goals.
Administrative
Support 4 - 6
- Thorough
knowledge of Ministry-specific and IMAGIS financial
systems.
- Must
have a good understanding of policies and procedures
related to financial activities (accounts payable, revenue
management, financial reporting). Must
be able to interpret and apply government financial policies.
- Effective
communication skills, oral and written.
- Client
focused, aims to meet client needs and develop an effective
working relationship built on trust.
- Team
worker that contributes positively by listening and accepting
others’ points of view and maintains a positive outlook
for the team and the organization.
UNIQUE
FEATURES
Ability
to lead and/or work in an environment where change
and project management activities are the
norm.
Must have a strong technical and business
aptitude to identify and document program needs in order
to develop system applications that result in efficiencies
in meeting business needs.
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