Competency
(See
links below for more info):
|
Behaviours:
Administrative
Support
|
Professional
|
Managers
|
Executive
Managers
|
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Innovation
Taking
risks, adapting quickly to change, leading the change
process
|
Enhances
processes or products.
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Develops
new approaches.
|
Fosters
innovation in others.
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Creates
a culture of innovation.
|
Leadership
Positively
influencing people and events
|
Acts
as a role model.
|
Does
long term coaching.
|
Anticipates
and plans for change.
|
Communicates
a compelling vision.
|
Impact & Influence
Persuading,
convincing or influencing
|
Uses
direct persuasion.
|
Calculates
the impact of own actions or words.
|
Uses
multiple actions to influence.
|
Influences
through others.
|
Organizational
Awareness
Understanding
business plan goals
|
Demonstrates
understanding of formal and informal structure.
|
Demonstrates
understanding of climate and culture.
|
Demonstrates
understanding of organization's informal relationships.
|
Demonstrates
understanding of underlying organizational issues.
|
Teamwork
Working
cooperatively and productively with others to achieve
results
|
Actively
participates on team.
|
Encourages
and involves other team members.
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Facilitates
effective outcomes.
|
Resolves
conflicts within the team.
|
Self-Management
Managing
and continually improving one's own performance
|
Demonstrates
ethical behaviour.
|
Manages
stress effectively.
|
Demonstrates
good judgement.
|
Chooses
challenges or conflict.
|
Client
Focus
Understanding
and meeting or exceeding client needs
|
Establishes
effective client relationships.
|
Contributes
to positive outcomes for the client.
|
Meets
long term client needs.
|
Advocates
for client needs.
|
Results
Orientation
Knowing
what results are important, and focusing resources
to achieve them
|
Creates
own measures of excellence.
|
Improves
personal performance.
|
Contributes
to work unit success.
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Contributes
to organizational success.
|
Communication
Clearly
conveying and receiving messages to meet the needs
of all
|
Communicates
effectively.
|
Listens
with sensitivity.
|
Adapts
communication for the audience.
|
Fosters
effective communication with others.
|
Organizational
Commitment
Aligning
behaviour with department values, principles and goals
|
Actively
supports the organization.
|
Anticipates
and meets organizational needs.
|
Takes
tough stands.
|
Focuses
on long term good of organization.
|
Relationship
Building
Developing
and maintaining win/win relationships and partnerships
|
Establishes
formal working relationships.
|
Builds
formal relationships.
|
Develops
win / win relationships.
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Maintains
and uses a wide circle of contacts.
|
Service
Facilitation
Ensuring
contracted services are delivered effectively to clients
|
Coaches
stakeholders.
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Creates
networks.
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Works
with stakeholders to develop and maintain standards.
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Contributes
to stakeholder plans.
|
Resource
Management
Effectively
managing internal and external resources to achieve
organizational goals
|
Uses
assigned work and resources.
|
Uses
a variety of organizational resourcing approaches.
|
Uses
internal and external resourcing approaches.
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Uses
partnerships and other indirect resource approaches.
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Strategic
Thinking
Taking
a broad scale, long term view, assessing options and
implications
|
Aligns
actions with organizational goals and strategies.
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Analyzes
potential.
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Applies
a longer term perspective.
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Articulates
a vision.
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