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Location: Alberta Government Home > Automobile Insurance Home > News and Documents > Refund and Credit Timelines

Automobile insurers’ refund and credit timelines

January 2004.... Albertans entitled to refunds or credits on their automobile insurance policies due to the rate freeze can expect to see their accounts reconciled within the next few months. The Alberta government has received notice from insurers representing the majority of the Alberta market regarding timelines for rebates or credits.
More information.

Drivers who qualify are those whose premiums increased after the automobile insurance freeze became law on October 30, 2003 – despite no change in their vehicle and driving status.

Alberta drivers who are expecting a refund or credit can call their broker or insurer for specific information.

Insurers that have responded so far have stated Alberta drivers who qualify will receive a refund cheque or a credit to reduce future payment installments.

The following insurers responded to the government regarding the timelines in which they will issue refunds and credits to affected policyholders.

Insurer Refund/Credit Issued Beginning
Alberta Motor Association Insurance mid-February 2004
Allianz Insurance Company of Canada March 31, 2004
Allstate Insurance Company of Canada February 1, 2004
Ascentus Insurance Ltd. mid-February 2004
Aviva Insurance Company of Canada January 19, 2004
AXA Pacific Insurance February 2, 2004
Belair Insurance Company Inc. to be determined
Certas Direct Insurance Company April 1, 2004
Chubb Insurance Company of Canada March 30, 2004
Citadel General Assurance Company December 8, 2003
Co-operators General Insurance Company April 30, 2004
COSECO Insurance Company February 2, 2004
Cumis General Insurance Company February 2004
Dominion of Canada Insurance January 24, 2004
Echelon General Insurance Company immediately
Economical Mutual Insurance Company ongoing
Elite Insurance Company February 1, 2004
Employers Insurance Company of Wausau February 3, 2004
Federal Insurance Company March 30, 2004
HSBC Canadian Direct Insurance January 1, 2004
ING Insurance January 19, 2004
ING Novex Insurance January 19, 2004
Jevco Insurance Company motorcycle insurer - potential refunds/credits will be addressed when policies are renewed
Kingsway General Insurance Company April 1, 2004
Liberty Insurance Company of Canada February 28, 2004
Liberty Mutual Insurance Company February 28, 2004
Lloyd’s Underwriters immediately
Lombard General Insurance Company of Canada March 19, 2004
Lombard Insurance Company March 19, 2004
Markel Insurance Company of Canada immediately
Millennium Insurance Immediately
Mitsui Sumitomo Insurance Company Ltd. March 30, 2004
Nordic Insurance Company of Canada to be determined
Old Republic Insurance Company of Canada immediately
Optimum West Insurance Company immediately
Peace Hills Insurance immediately
Pembridge Insurance Company February 1, 2004
Perth Insurance Company ongoing
Portage la Prairie Mutual Insurance December 15, 2003
Primmum Insurance March 1, 2004
RBC General Insurance Company immediately
Royal & SunAlliance Insurance mid-January 2004
Security National Insurance March 1, 2004
Sovereign General Insurance immediately
St. Paul Fire and Marine Insurance Company (no change to rates since 1996)
State Farm Fire and Casualty Co. March 15, 2004
State Farm Mutual Automobile Insurance Co. March 15, 2004
The Personal Insurance Company April 1, 2004
Tokio Marine and Fire Insurance Company Ltd. March 19, 2004
Traders General Insurance January 19, 2004
Trafalgar Insurance March 31, 2004
Unifund Assurance Company immediately
Waterloo Mutual Insurance Company ongoing
Wawanesa Mutual Insurance mid-February 2004
York Fire and Casualty Insurance Company (no change to rates since March 2003)
Zenith Insurance Company March 19, 2004
Zurich Insurance January 31, 2004


The following companies are licensed to provide automobile insurance but are currently not writing automobile policies, or handle only fleet policies which are not affected by the rate freeze.

Insurer
ACE INA Insurance
Allstate Insurance Company
American Bankers Insurance Company of Florida
American Home Insurance
American Re-Insurance
American Road Insurance Co.
AXA Corporate Solutions Assurance
AXA Insurance (Canada)
Belair Insurance Company Inc.
Canadian Northern Shield Insurance
Canadian Petroleum Insurance Exchange
Centennial Insurance
Commerce and Industry Insurance Company of Canada
Commonwealth Insurance
Continental Casualty Company
DaimlerChrysler Insurance Company
Eagle Star Insurance
Ecclesiastical Insurance Office Public Ltd. Co.
Everest Insurance
Factory Mutual Insurance
Federation Insurance
First North American Insurance
GCAN Insurance
Gore Mutual Insurance
Grain Mutual Insurance
Great American Insurance
Great American Insurance Co. of New York
Guarantee Company of North America
Hartford Fire Insurance Co.
Innovative Insurance Corp.
Langdon Insurance Company
Liberty Mutual Fire Insurance Co.
London and Midland General Insurance Company
Loyalist Insurance
Lumbermen’s Mutual Insurance
Mennonite Mutual Insurance Co. (Alberta) Ltd.
Missisquoi Insurance Company
Motors Insurance Corporation
Nipponkoa Insurance Company Ltd.
Nordic Insurance Company
North Waterloo Farmers Mutual Insurance Co.
Progressive Casualty Insurance Company
Protective Insurance Company
Providence Washington Insurance Company
Saskatchewan Mutual Insurance
Scotia General Insurance Company
Scottish and York Insurance Company Ltd.
Security Insurance Company of Hartford
Sentry Insurance A Mutual Company
Sompo Japan Insurance Inc.
Specialty National Insurance
St. Paul Guarantee Insurance
TD General Insurance Company
Temple Insurance Company
T.H.E. Insurance
TIG Insurance Company
Transatlantic Reinsurance Company
Travelers Casualty and Surety Company of Canada
Travelers Indemnity Company
UAP-New Rotterdam Insurance Company N.V.
Utica Mutual Insurance Company
Virginia Surety Company Inc.
Western Assurance Company
XL Reinsurance America Inc.

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