Legal Notices

Last updated: February 8, 2010

Air transportation on Delta and Delta Connection® carriers is subject to Delta's conditions of carriage. You can download the complete and current version of our Contract of Carriage, which is incorporated into every ticket for travel. You can also view the Conditions of Contract.

For your convenience, the following important information is provided concerning your ticket and some of the rules for travel on Delta Air Lines.

Choose a subject: Select one Notice of Incorporated Terms Changes to Contract Terms Refusal to Transport Notice of Overbooking of Flights Liability for Delay or Cancellation Limitations of Liability for International Passengers European Notice Baggage Limitations Airline Partners Check-in Requirements Currencies on delta.com Identification Smoking

In addition, your use of this Web site is subject to various Terms of Use.

Notice of Incorporated Terms

Air transportation is subject to the individual contract terms (including rules, regulations, tariffs and conditions) of transporting air carriers, which are incorporated by reference into every ticket for travel and made part of the Contract of Carriage. Incorporated terms may include, but are not restricted to:

• Limits on liability for personal injury or death
• Limits on liability for baggage, including fragile or perishable goods and availability of excess valuation coverage
• Claims restrictions, including time periods in which passengers must file a claim or bring action against the carrier
• Rights of the air carrier to change terms of the contract
• Rules on reconfirmation of reservations, check-in times, and refusal to carry
• Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft, and rerouting

You can obtain additional information on items 1 through 6 above at any U.S. location where the transporting air carrier's tickets are sold. You have the right to inspect the full text of each transporting air carrier's rules at its airport and city ticket offices. You also have the right, upon request, to receive free of charge the full text of the applicable terms incorporated by reference from each of the transporting air carriers. Information on ordering the full text of each carrier's terms is available at any U.S. location where the air carrier's tickets are sold.

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Changes to Contract Terms

Delta reserves the right to amend its Contract of Carriage at any time. Your travel will be governed by the rules that are in effect on the date your travel begins. Delta ticket agents and employees cannot modify the terms of the contract without authority from a corporate officer.

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Refusal to Transport

Delta's conditions of carriage permit Delta to refuse to transport passengers when:

• Compliance with government regulations or directives is required.
• Advisable due to weather or other conditions beyond Delta's control.
• Passenger refuses to submit to a search or produce proper identification.
• Passenger lacks necessary documentation for international travel.
• Passenger fails to comply with any of Delta's rules or regulations or any term of the Contract of Carriage.
• Reasonably necessary for the passenger's comfort or safety, for the comfort or safety of other passengers or Delta employees, or for the prevention of damage to the property of Delta or its passengers or employees. For specific examples, see our Contract of Carriage.

Delta will not refuse transport based on a passenger's:

• Disability, except on the basis of safety or where transporting the passenger would violate the Federal Aviation Regulations.
• Race, color, national origin, religion, sex, or ancestry.

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Notice of Overbooking of Flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority.

With few exceptions, persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.

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Liability for Delay or Cancellation

We will exercise reasonable efforts to carry you and your baggage according to our published schedules and the schedule reflected on your ticket, but published schedules, flight times, aircraft type, seat assignments, and similar details reflected in your ticket or Delta's published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate carriers or aircraft, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket at any time.

If the change is due to circumstances beyond our control, we will have no liability to you other than to refund your ticket price. If the change is due to circumstances within our control, then we will transport you to your destination on our next available flight (or substitute alternative transportation at our discretion) and, depending upon the circumstances, you may be entitled to a partial refund and/or we may provide you with meals, lodging and/or ground transportation to accommodate you during the delay.

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Advice to International Passengers on Limitations of Liability

Passengers on a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that international treaties known as the Montreal Convention, or its predecessor, the Warsaw Convention, including its amendments, may apply to the entire journey, including any portion thereof within a country. For such passengers, the treaty, including special contracts of carriage embodied in applicable tariffs, governs and may limit the liability of the Carrier in respect of death or injury to passengers, and for destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

The names of carriers party to such special contracts are available at all ticket offices of such carriers and may be examined upon request.

The applicable limits of liability for your international journey on a flight ticketed by this carrier are:

• There are no financial limits for death or bodily injury and the air carrier may make an advance payment to meet immediate economic needs of the person entitled to claim compensation;
• In the case of destruction, loss of, or damage or delay to baggage, 1,131 Special Drawing Rights per passenger in most cases. You may benefit from a higher limit of liability for loss of, damage or delay to baggage by making at check-in a special declaration of the value of your baggage and paying any supplementary fee that may apply. Alternatively, if the value of your baggage exceeds the applicable limit of liability, you should fully insure it before you travel;
• In the case of delay to your journey, 4,694 Special Drawing Rights per passenger.

If your journey also involves carriage by other airlines, you should contact them for information on their limits of liability.

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European Notice

This information notice summarizes the liability rules applied by community air carriers as required by Community legislation and the Montreal Convention. More detail can be found in our International Contract of Carriage.

Air carrier liability for passengers and their baggage
This information notice summarizes the liability rules applied by European Community air carriers as required by Community legislation and the Montreal Convention.

Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 113,100 SDRs (approximate amount in local currency*) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 18,096 SDRs (approximate amount in local currency*).

Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs (approximate amount in local currency*).

Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (approximate amount in local currency*). Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1000 SDRs (approximate amount in local currency*). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived. Basis for the information

The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States."

Disclaimer:
This is a notice required by European Community Regulation (EC) No 889/2002. This notice cannot be used as a basis for a claim for compensation or to interpret the provisions of the Regulation or the Montreal Convention, and it does not form part of the contract between the carrier(s) and you. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

*The SDR serves as the unit of account of the International Monetary Fund and other international organizations. The value of the SDR is based on a basket of key international currencies and its value changes continuously. Please visit the IMF website to determine the current value of the SDR in your local currency.

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Domestic Baggage Limitations

For travel entirely within the USA, liability for loss, damage or delay in delivery of baggage is limited to $3,300 per ticketed passenger unless a higher value is declared in advance and additional charges are paid. Carrier assumes no responsibility for fragile or perishable items.

Note: Rules governing limitations on Delta's liability for lost, damaged, or delayed baggage, and your responsibilities for timely notification in the event of lost, damaged, or delayed baggage vary depending upon the nature of your travel. Contact a Delta agent for details.

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Time Limitation for Baggage Claims

Domestic

Any claim for delay, loss, damage to baggage is barred unless notice of the claim is presented to Delta within 24 hours after the occurrence of the events giving rise to the claim, and written notice is received by Delta within 21 days of the occurrence. Any action must be commenced within one year after the occurrence.

International

Any claim for delay, loss or damage to baggage is barred unless notice of the claim is presented in writing to Delta within seven days (in the case of damage) or 21 days (in the case of delay or loss) after the occurrence of the events giving rise to the claim. Any action must be commenced within two years after the occurrence.

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Airline Partners

Delta Connection carriers are regional airlines which use Delta flight numbers 3600-6799. Flights carrying a "DL" designator that are operated by partner airlines are known as "codeshare" flights. Check with Delta for additional information.

Check-in Requirements

Reservations and boarding passes/authorities may be canceled, and passengers may not be eligible for denied boarding compensation if they fail to comply with applicable check-in requirements for their flights. For more information, see Check-in Requirements.

Your onward and/or return reservations may be canceled for failure to:

• Meet the check-in requirements listed above
• Fly each segment of your itinerary

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Currencies on delta.com

All dollar currencies reflected on delta.com are in U.S. Dollars (USD) except where otherwise noted.

Identification

For your safety Delta requires that all passengers 18 years of age and older present positive identification for travel. Acceptable forms of positive identification include either:

• One form of photo ID issued by a federal, state, or local government agency, or
• Two forms of non-photo identification, one of which must be issued by a federal, state, or local government agency.

Note: Passengers without identification may be denied transportation.

Smoking

Delta is a smoke-free airline. Use of tobacco products is prohibited on all Delta-operated or Delta Connection carrier flights systemwide.

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