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Border Information Service - BIS

Canada Border Services Agency (CBSA)

Last Verified: 2004-11-17

Related Reading
More Information
The Border Information Service - BIS is a computerized, 24-hour telephone service that automatically answers all incoming calls and provides general customs information.  With the help of a touch-tone telephone, clients can hear recorded information. If you are calling during office hours and need additional information on a particular topic, you can press "0" to speak to an agent.

Eligibility Criteria

Not applicable.

Summary

BIS provides information on various Customs topics, in both official languages, including:

  • personal and commercial importations and exportations, travellers' exemptions;
  • commercial as well as personal postal information;
  • trade agreements;
  • currency exchange rate information;
  • residency information.

Clients who call from a rotary-dial telephone will not be able to hear the BIS recorded information.  However, if the call is placed during office hours, it will be transferred directly to an agent.

Additional Information
If you require personal assistance contact the Customs Client Services Office closest to you (see Related Reading: Customs Offices - Supplement or from Canada Border Service Agency's Web site for a list of addresses).

Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan, Yukon Contact(s):
See National Contact.

National Contact(s):
Border Information Service - BIS
Canada Border Services Agency
Ottawa, Ontario  K1A 0L5
Toll-free (information): 1-800-461-9999
Toll-free (publications): 1-800-959-2221
Web site: http://www.cbsa.gc.ca/menu-e.html



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