For Researchers
Access to Credit in the Alternative Consumer Credit Market (PDF, 274 KB) examines the growth of consumer vulnerability in relation to credit markets and the growth of the alternative financial sector Professor Iain Ramsay, Osgoode Hall Law School
Applicant’s Guide - Contributions Program for Non-Profit Consumer and Voluntary Organizations 2007-08 presents a guide that could be helpful when applying for a contribution with the Office of Consumer Affairs Office of Consumer Affairs
Consumer Trends Report provides a research paper discussing consumer trends in Canada Office of Consumer Affairs
Feasibility Studies For New Standards Relating To Consumers And Electronic Commerce (PDF, 241 KB) explores the possibilities and the benefit of developing e-commerce standards Allan McChesney
Framework For Evaluating Voluntary Codes (PDF, 208 KB) provides a framework to evaluate the effectiveness of voluntary codes and how they can be improved Office of Consumer Affairs
Harmonized List of Prohibited Collection Practices lists and explains the collection practices prohibited to collection agencies in Canada Consumer Measures Committee
Evaluation of Operations Related to the Canadian Code of Practice for Consumer Debit Card Services (PDF, 322 KB)
provides feedback and analysis on the nature and extent of operational adherence to the Canadian Code of Practice for Consumer Debit Card Services EKOS Research Associates Inc.
Is There a There There? Toward Greater Certainty for Internet Jurisdiction (PDF, 191 KB) presents the Internet and legal challenges that may arise Professor Michael Geist
Online Consumer Protection : A Study on Regulatory Jurisdiction in Canada (PDF, 130 KB) explains the Canadian legal context and explores the situations in other parts of the world for online consumption Roger Tassé, O.C., Q.C. and Maxime Faille
Participating in the Standards System - A Handbook for Consumer Representatives (PDF, 190 KB) presents information to consumers regarding how their involvement in standard establishment can bring about change Office of Consumer Affairs
Summary of Proceedings – Consumers, Electronic Commerce and Standards Workshop (PDF, 86 KB) increases stakeholder understanding of the strengths and weaknesses of the standards process for the development and implementation of consumer-oriented standards Office of Consumer Affairs
The Voluntary Codes Guide: A Guide for Their Development and Use provides information on voluntary codes and how to develop and implement them Office of Consumer Affairs
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