For Business

Canadian Code of Practice for Consumer Protection in Electronic Commerce (endorsed by Consumer Ministers - 2004)
explains the code and its implementation principles for merchants doing business online
Consumer Measures Committee

Consumer Complaints Management - A Guide for Canadian Business (PDF, 357 KB)
assists businesses and industry associations contemplating, or wanting to update, consumer complaint management initiatives
Consumer Measures Committee

Good Practice Guidelines for Canadian Movers
helps determine which Canadian movers wish to ensure continued good relations with their customers
Office of Consumer Affairs

Harmonized List of Prohibited Collection Practices
lists and explains the collection practices prohibited to collection agencies in Canada
Consumer Measures Committee

Internet Sales Contract Harmonization Template, endorsed by Consumer Ministers (PDF, 25 KB)
presents a common template in order to protect consumers in the e-commerce context
Consumer Measures Committee

Identity Theft – Protect Your Business – Protect Your Customers (PDF, 279 KB)
presents some information and useful tips on how to protect your business and clients from identity theft
Consumer Measures Committee