Step 4: Technology

Adopt a Competitive Edge

The service industry is becoming increasingly more reliant on technology. By optimizing the use of technology, your organization may better manage growth, improve client services, and gain a competitive edge over firms who choose not to adopt technology. In the emerging global economy, the adaptation of information technology is an important factor in competitiveness. Applying the appropriate technology can give your company a strategic competitive advantage in the new economy.

There are numerous technological tools and services available to assist Canadian businesses in conducting their affairs more effectively and productively. This site has been developed to show you how you can use these new tools to increase the flexibility of your operations and lower your costs.

This site is intended to provide an introduction to the judicious use of technology tools.

• Why Use Technology?
• Computer Technology Tools
  • Knowledge is Power
  • Simplification of Information Flow
  • Networks
  • The Internet
  • Intranet / Extranet
  • Personal Computers
  • CD-ROM
  • Virtual Office
• Communication Technology Tools
  • Facsimile Machines
  • Telephone Technology For Small-Business
  • Telephone Management Software
  • Wireless Communication Tools
  • Integrated Multimedia Communications Systems
  • Teleconferencing
  • Videoconferencing
  • Training Technology Tools