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Strategis Guides:
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Strategis for Retailers
The Structure of Retail Trade in Canada
This report outlines the structure and general characteristics of the retail sector in Canada. It emphasizes the general characteristics of sector, the recent trends and offers a discussion of the structure and characteristics of the Retail Labour Force.
Complaint Management
This site presents the consumer complaints management guide as well as a business case on legal considerations.
Winning Retail
Find out how well your retail business is doing and how you can do better! This online workbook provides you with a series of self-assessment tests, numerous tips and guidelines about establishing, maintaining and improving a retail business.
Steps to Competitiveness
Provides a step-by-step approach for small and medium-sized service sector businesses in Canada to assess and improve their level of competitiveness within the marketplace.
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