If you have questions about Industry Canada, its programs and services, chances are the information is available online.
We invite you to start by reading our Frequently Asked Questions (FAQs) and Help pages. The Site Map and Search page may also help you find the information you need.
Sectors/Branches/Offices Contacts
Questions on specific programs and services can be directed to the offices listed below:
For general questions and comments about Industry Canada services, programs and activities, please complete the online form. E-mails are answered within one business day.
Telephone: (613) 954-5031
Toll Free: 1-800-328-6189 (Canada)
Toll Free Hearing Impaired only TTY: 1-866-694-8389
Media Relations Contacts
Please direct all media enquiries to our media relations contacts at the regional office nearest you.
Minister's Office
The Minister can be reached at the following address:
Maxime Bernier
Minister of Industry
5th Floor, West Tower
C.D. Howe Building
235 Queen Street
Ottawa, Ontario K1A 0H5
Canada
Tel.: (613) 995-9001
Fax: (613) 992-0302
E-mail: Minister.Industry@ic.gc.ca
Senior Officials
Check our senior officials page for a list of the top-level contact people.
Regional Offices
The regional offices page lists the mailing addresses as well as the main contact telephone and fax numbers for Industry Canada's head office and regional offices.
Telephone Directory
The Industry Canada telephone directory is located on the Government Electronic Directory Services (GEDS) website. This is a searchable database, and information retrieved includes the names, titles, telephone numbers, fax numbers and mailing addresses of departmental employees.
Ordering Publications
Print copies of available Industry Canada publications are distributed by Public Works and Government Services Canada.
To expedite delivery of print publications, place your order online via the Industry Canada catalogue of available print publications at the Government of Canada Publications website.
You may also direct your order to:
Publishing and Depository Services
Public Works and Government Services Canada
Ottawa, Ontario K1A 0S5
Canada
Tel. / Toll free: 1 800 635-7943 (Canada & US)
Tel. / Local: (613) 941-5995
Fax / Toll free: 1 800 565-7757 (Canada & US)
Fax / Local: (613) 954-5779
TTY #: 1 800 465-7735
E-mail: publications@pwgsc.gc.ca
Hours of operation: Monday to Friday 8 a.m. to 5 p.m. ET
Technical Help
The Industry Canada departmental website is maintained by the Communications and Marketing Branch of Industry Canada. For technical problems (e.g. broken links, error messages, etc.) or to comment on this site only, please contact:
Marketing
Communications and Marketing Branch
Industry Canada
Room 214E, West Tower
C.D. Howe Building
235 Queen Street
Ottawa, Ontario K1A 0H5
Canada
E-mail: Webmaster
Strategis Help
If you are experiencing problems accessing Strategis, the Department's business and consumer site, please refer to their Contact Us or Help pages.
Telephone: (613) 954-5031
Toll Free: 1-800-328-6189 (Canada)
Toll Free Hearing Impaired only TTY: 1-866-694-8389
Business hours are 8:30 a.m. to 5:00 p.m. (Eastern Time), Monday to Friday. Outside of these hours, you can leave a voice message, or send an e-mail.
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