As a result of a government "Policy on Service Standards for External Fees" and the "User Fee Act (UFA)", Marine Safety has developed service standards in relation to the fees charged. 

Marine Safety is committed to continual improvement of the quality and responsiveness of our services to our clients. We recognize the importance of service quality and consultation is critical in the development of our Service Standards. Therefore, we ask that you peruse these standards and if you have concerns or comments, we ask that you send them to the address supplied below or you can provide them online. 

Transport Canada Marine Safety – AMSB
330 Sparks Street, 10th floor
Place de Ville, Tower C
Ottawa, ON K1A 0N8