Date and time of the incident:
Where did the incident occur? (For example,
flight number, rail service number, location, i.e. terminal, etc.)
Name of transportation
facility or service provider:
Provide a complete description
of what happened and please give a complete explanation of the
obstacle(s) you encountered.
Give a description of the solution(s)
you are seeking.
Include any other information
or document you think would be helpful or useful in explaining
your complaint.
Air, Rail or Marine (processed by the Canadian Transportation
Agency) complaints
I believe that the concern(s) outlined in this application constitute(s)
an undue obstacle to the mobility of travellers with disabilities.
I ask that the Agency inquire into the matter in accordance with
subsection 172(1) of the Canada Transportation Act . Should
it be determined that an undue obstacle exists, I ask that the
Agency order the taking of appropriate corrective measures and/or
the payment of compensation for any expense I have incurred arising
out of the undue obstacle.
Inter-City Bus (processed by Transport Canada)
By sending this form electronically, complaints regarding the
Inter-City Buses code of practice will be directed to Transport
Canada for mediation process.
Complaints,
Inquiries & Feedback