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Complaint Management

Consumer Complaints Management - A Guide for Canadian Business (PDF, 344KB)
assist businesses and industry associations contemplating, or wanting to update, consumer complaint management initiatives

Market-driven Consumer Redress - Case Studies and Legal Issues (PDF, 663KB)
provides examples for business and industries that are seeking to develop their own consumer redress mechanism

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Created: 2006-05-18
Updated: 2006-05-18
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