Date and time of the incident:
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Where did the incident occur? (For example, flight number, rail service number, location, i.e. terminal, etc.)
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Name of transportation facility or service provider:
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Provide a complete description of what happened and please give a complete explanation of the obstacle(s) you encountered.
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Give a description of the solution(s) you are seeking.
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Include any other information or document you think would be helpful or useful in explaining your complaint.
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Air, Rail or Marine (processed by the Canadian Transportation Agency) complaints

I believe that the concern(s) outlined in this application constitute(s) an undue obstacle to the mobility of travellers with disabilities. I ask that the Agency inquire into the matter in accordance with subsection 172(1) of the Canada Transportation Act. Should it be determined that an undue obstacle exists, I ask that the Agency order the taking of appropriate corrective measures and/or the payment of compensation for any expense I have incurred arising out of the undue obstacle.

Inter-City Bus (processed by Transport Canada)

By sending this form electronically, complaints regarding the Inter-City Buses code of practice will be directed to Transport Canada for mediation process.

If you have a question about federal accessible transportation regulations, or if you have questions or comments on the Access to Travel Web site, send them to us via the form below.