Accessibility of Airport Terminals

Kelowna International Airport

Contact Information

Address: #1 – 5533 Airport Way, Kelowna, British Columbia, V1V 1S1
Telephone: (250) 765-5125
Email: ask@kelowna.ca
Website: www.ylw.aero

Arrival And Check-In

• Designated disabled person parking spots are at close proximity to the Airport Terminal Building in both the short-term and long-term parking lots.
• Curb cuts make all crosswalks and sidewalks wheelchair accessible.
• All entrances to the Airport Terminal Building are equipped with automatic sliding doors.

Personal Assistance

• The Airport Terminal Building has Airport Ambassadors who are easily identified by a distinctive red jacket or vest and are available to assist passengers throughout the terminal, to answer questions and provide directions.
• Airport Ambassadors will also often provide assistance to passengers using a wheelchair to get to the gate when an airline agent is not available.

TTY Phones

• The Airport Terminal Building is equipped with two TTY phones. One is located in the Arrivals area and the other in the Departures Lounge (post Security).

Wayfinding

• Directional signage is provided in large black lettering on a white background.
• Braille signage is located at washroom entrances.

Relieving Areas For Service Animals

• There is a grassy “pet rest” area located outside the Arrivals doors.

Washrooms

• Wheelchair accessible washrooms are located throughout the Airport Terminal Building.
• There are also three special needs washrooms to accommodate passengers who require the assistance of a family member or traveling companion. Two are located in the main concourse and the other in the Departures Lounge (post Security).

Accessible Local Transportation Serving The Airport

Name of Service Provider: Kelowna Cabs
Telephone: (250) 762-2222 or 1 800 375-9848
Description of Service: Provides transportation services accessible to wheelchair users. Advance reservations are recommended.

Other Accessibility Features

• An elevator provides access to the second level observation area and Administrative Offices.
• A wheelchair lift adjacent to the airside corridor enables passengers with disabilities to bypass the corridor ramp.