Client Feedback Tracking System
Description: This bank contains the names and e-mail addresses of individuals who have
submitted comments or question using the feedback form on Transport Canada’s
Intranet/Internet sites; the responses to such comments/questions and any other
information relevant to the processing of these comments/questions.
Class of individuals: General public and employees.
Purpose: This information is compiled in order to process the comments/questions
received and to track the responses given. In addition, the information is made
available to Transport Canada personnel for the purpose of improving service to
our Website clientele.
Consistent uses: The information will be used by various members of the department who are
responsible for maintaining pages on the TC Web sites.
Retention and disposal standards: 3 years and then disposed of.
TBS registration: 004250
Bank Number: DOT PPU 079
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