Mandate
Promote the interests of Canadian consumers
The Office of Consumer Affairs (OCA) derives its mandate from the Minister of Industry, who under the Department of Industry Act, is directed "to promote the interests and protection of Canadian consumers." The promotion and protection of the consumer interest is a key aspect of achieving Industry Canada's departmental strategic objective of a fair and efficient marketplace.
The OCA works diligently in partnership with other federal, provincial, and territorial departments and agencies, international organizations, and non-government organizations responsible for consumer issues to achieve its objectives. This document highlights some of the OCA's major accomplishments and sets its course for 2004-2006.
