Mission
The OCA achieves its mandate through its activities with the public and private sectors, using information and innovative policy instruments to complement and support consumer protection regulation. Over the next two years, the OCA will work to fulfill its mandate by:
- Providing leadership in identifying the information needed by consumers and how it will be delivered;
- Providing consumer information and referral services as well as unique consumer information products, unavailable from other consumer groups or agencies;
- Being recognized by the private sector as a key interlocutor, providing leadership in identifying consumer issues, and developing market based solutions where appropriate;
- Fostering dynamic external research while maintaining an excellent internal program, which will anchor and drive a focussed agenda of policy interventions;
- Supporting the development of an innovative and creative community of consumer groups; and,
- Promoting collaborative solutions to consumer issues with other governments, civil society, and the business community.
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