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Section Title: Media and Publications

2001-2002 REPORT ON PROGRESS
ON SECTION 41 OF THE
OFFICIAL LANGUAGES ACT

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General Information

The Department of Citizenship and Immigration Canada

The objective of Citizenship and Immigration Canada is to ensure that the movement of people into Canada and membership in Canadian society contributes to Canada's social and economic well-being while protecting the health, safety and security of Canadians. Citizenship and immigration policies and programs are managed in a fashion consistent with Canada's domestic needs and capacities while fulfilling our international commitments and responsibilities toward persons in need of protection.

Mission

CIC's mission is to build a stronger Canada by:

  • Deriving maximum benefit from the global movement of people;
  • Protecting refugees at home and abroad;
  • Supporting the settlement, adaptation and integration of newcomers; and
  • Managing access to Canada.

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Officers Responsible for Section 41 of the Official Languages Act

For general information on Citizenship and Immigration Canada, we can be reached at:

Citizenship and Immigration Canada
Jean Edmonds Tower South, 18th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

 

Senior Official

CIC Co-ordinator

Lyse Ricard
Assistant Deputy Minister
Centralized Services Delivery and Corporate Services
Citizenship and Immigration Canada
Jean Edmonds Tower South, 20th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Marie MacDonald
Senior Planning Analyst
Strategic Policy, Planning, and Research Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South,18th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1


National Co-ordinators

Denyse Brisson
Refugees Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South,17th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Barbara Diener
International Region
Citizenship and Immigration Canada
Jean Edmonds Tower South,16th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Micheline Doiron
Integration Branch
Citizenship and Immigration Canada
Jean Edmonds Tower North, 5th Floor
300 Slater Street
Ottawa, Ontario
K1A 1L1

Pierre Girard
Communications Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South, 19th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Pierre Coulombe
Selection Branch
Citizenship and Immigration Canada
Jean Edmonds Tower North, 7th Floor
300 Slater Street
Ottawa, Ontario
K1A 1L1

Mike Doxtater
Enforcement Branch
Citizenship and Immigration Canada
Jean Edmonds Tower North, 8th Floor
300 Slater Street
Ottawa, Ontario
K1A 1L1

Anne-Julie Paquette
Departmental Delivery Network Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South, 14th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Lucie St-Jean
Human Resources Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South, 12th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1

Jean Viel
Metropolis Project
Jean Edmonds Tower South, 18th Floor
365 Laurier Avenue West
Ottawa, Ontario
K1A 1L1


Regional Co-ordinators

Maggie Blanchard/Helena Zutter
British Columbia and Yukon Region
Citizenship and Immigration Canada
641-800 Burrard Street
Vancouver, British Columbia
V6Z 2V8

Val Allain
Atlantic Region
Citizenship and Immigration Canada
1875 Brunswick Street
Halifax, Nova Scotia
B3J 2G8

Marie-Josée Perreault
Région de Québec
Citoyenneté et Immigration Canada
715 Peel Street, 2nd Floor
Montreal, Quebec
H3C 4H6

Kim Black-Richtschied
Prairies and Northwest Territories Region
Citizenship and Immigration Canada
25 Forks Market Road, Room 400
Winnipeg, Manitoba
R3C 4S9

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Our Progress during 2001-2002

Section 41 of the Official Languages Act (OLA) affirms the responsibility of federal departments, agencies and Crown corporations to give effect to the Government of Canada's statutory commitment to:

  1. enhancing the vitality of the French and English linguistic minority communities and supporting and assisting their development; and;
  2. fostering the full recognition and use of both English and French in Canadian society.

This Progress Report describes CIC's commitment to the implementation of Section 41 of the OLA during the period 2001-2002. In fulfillment of its commitment to fostering the development and vitality of the official language minority communities, CIC has taken steps to enable those communities to share in the economic and social benefits of immigration.

The Highlights of CIC's progress over the past year include:

  • Language added to the objectives of the Immigration and Refugee Protection Act to reflect CIC's commitment to the principles of the Official Languages Act and CIC's commitment to the development of official language minority communities.
  • A new selection grid for qualified skilled worker immigrants in the Act to reflect the importance of official language skills.
  • A Memorandum of Understanding (MOU) with Canadian Heritage on the Interdepartmental Partnership with Official Language Communities (PICLO).
  • Two projects initiated with Francophone communities under PICLO, and proposals in development for more projects during the 2002-2003 fiscal year.
    • The first project evaluates the capacity of Francophone communities in Vancouver, Edmonton, Winnipeg, Sudbury, Ottawa and Moncton to integrate new arrivals.
    • The second project aims to finance the first phase in the development of an action plan to support the capacity of Francophone official language minority communities to integrate these newcomers.
  • A CIC-Francophone Minority Communities Steering Committee established to facilitate the consultation process between the Department and Francophone communities, and to ensure that opportunities to support community development are optimized.
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  First Objective    
  To facilitate the integration of immigrants into Official Language Minority (OLM) communities.

 

Principal Measures

Progress

 

Integration Branch

- Promote consultation of OLMC in the regions, thereby assisting them to better integrate new arrivals. - Within the context of the Interdepartmental Partnership with Official Language Communities (PICLO), Integration Branch has mandated the Fédération des communautés francophones et acadienne (FCFA) du Canada to evaluate the capacity of Francophone communities in Vancouver, Edmonton, Winnipeg, Sudbury, Ottawa and Moncton to welcome and integrate new arrivals. The report will be tabled in the fall of 2002. The results of this evaluation will serve to develop strategies to sensitise Francophone minority communities to immigration issues and to support their absorptive capacity.

- Integration Branch, in partnership with the CIC - Francophone Minority Communities Steering Committee, are developing strategies to facilitate the promotion of the communities abroad thus encouraging the recruitment, selection, and integration of newcomers within these communities.

- Examine CIC's commitments with regard to Official Languages at key meeting with headquarters and the regions. - An information session and official languages workshops took place during the National settlement staff conference in October 2001. The Integration Branch employees and representatives from the CIC regional offices participated in the meeting.
- Update the sections on official languages in the settlement guide and the national and regional training guides. - The sections of the guidelines on official languages in the settlement manual were revised.
- Emphasize the clauses relating to OL in the national contribution agreement. - The last amendments made to the official languages contribution agreement will be included in the next revision of the settlement officers' training manual during 2002-2003. In the mean time, CIC regional offices have been notified of the new official languages provisions in the new contribution agreements.
- Evaluate the ability of service providers to deliver services in both official languages. - Official languages clauses have been reviewed. An action plan and an information package on official languages to support CIC regional offices and services providers are being prepared. Under the new official languages clauses, the service providers must consult Francophone communities to define settlement needs.

- Integration Branch has carried out an evaluation of the implementation of the Official Languages Act with regards to CIC service providers. Twenty-five services have been evaluated.


Ontario Region

- Follow up to the consultations with OLMC in Ontario focussing on Settlement issues.

- Ontario Region has signed one agreement for the development of material addressing needs specific to immigrant elders to use in the LINC classes in French. It has also contracted out the translation into French of 15 products/materials related to settlement.


British Colombia / Yukon Region

- Ensure all points of entry have brochures and pamphlets that promote services provided in French as well as contact information for French services.

- All materials distributed to offices are in both official languages.

- Encourage staff to promote services offered in French through the department and external contacts. - There has been ongoing communication to staff to ensure this deliverable is met.

- Offer services in both official languages to the Public.

- This project is ongoing.


Atlantic Region  
- French Language Training services actively promoted by all NGOs and Service providers and included in all Contracts in Fredericton, Saint John and Moncton, New Brunswick. - This measure has been fully met.
 
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  Second Objective    
  To encourage OLM communities to participate in CIC activities.

 

Principal Measures

Progress
  Department-Wide    
- All Citizenship ceremonies will reflect Canada's linguistic duality and OLMC will be invited to participate either as hosts, guest speakers, or by assisting in the organization of special receptions. - Both official languages are used and encouraged during all-Branch staff meetings and ceremonies (i.e. Awards Ceremony).

Integration Branch    
- Study the means to encourage OLMC to take part in Citizenship Week activities. - The Promotion Division offers free educational products to promote Canada's Citizenship Week to educators and to youth group leaders to encourage them organize activities during this week. Among these products are an activity package, a reaffirmation ceremony package, and posters. An order form is being sent to schools throughout Canada.
- Support the establishment of an organization/national advisory working group made up of OLMC representatives. - CIC established the CIC - Francophone Minority Communities Committee, in March 2002. It is composed of representatives from CIC and various communities. The Committee's mandate is to facilitate the promotion of these communities overseas as well as encourage recruitment, selection and integration of newcomers within these communities.

- The FCFA of Canada was selected to carry out the first phase of the development of an action plan to increase the capacity of the OLMC to accommodate and integrate newcomers within the framework of a PICLO project.

Regional Offices:  
- Support OLMC projects by participating in the Interdepartmental Partnership with Official Language Communities.

- CIC Regional offices were invited to develop initiatives with the Francophone OLMC within the framework of a PICLO project. CIC regional office representatives participate in the Orientation Committee to evaluate the capacity of Francophone communities in Vancouver, Edmonton, Winnipeg, Sudbury, Ottawa and Moncton to welcome and integrate new arrivals. Proposals for a project could arise from the recommendations of this evaluation.


Metropolis    
- Ensure that members of OLMC are invited to actively participate in Metropolis conferences and workshops. - At the 5th Metropolis conference (Fall 2001), several of the speakers were selected within the Official Language Minority Communities. All conference papers and plenaries were available in English and French.

Quebec Region    
- Continue to collaborate with organizations that represent the linguistic minority in Quebec and convey information on behalf of the Department.

- The Quebec Region spokesperson regularly grants interviews to the anglophone media on various subjects.

- In addition to holding citizenship ceremonies in OLMC, Quebec region regularly invites representatives from the Anglophone community to assist at citizenship ceremonies as well as participating at other activities organized by CIC in order to exchange information.

- All events surrounding the rural Partnership (meetings between representatives of the rural community and those of the various ministries or agencies of the area) proceed within a bilingual envornment in order to encourage the participation of the Anglophone linguistic minorities to take part in these meetings.

- Quebec Region has developed information on CIC in the two official languages and made them available to clients.

- For the first time this year, the anglophone print media outlet covered the July 1st 2001 citizenship ceremony in Quebec.

- Within the framework of the "Missing Children" program, Quebec Region held bilingual identification clinics as well as bilingual information kiosks.

 
 

British Colombia / Yukon Region    
- Ensure staff promotes ceremonies availability in both official languages. - Ongoing through the Admissions and Facilitation Office - Citizenship.
- Contact the Francophonie associations in British Columbia and the Yukon to establish dialogue on CIC services. - Two meetings were arranged with La Federation des francophones de la Colombie-Britannique to explore opportunities and provide information regarding mandates from both parties.
- Ensure telephone listing are published in the Telus Blue Pages and Annaire (French Telephone directory). - Yearly submissions to Telus and Annaire to update CIC call centre number is reflected for all CIC services. This year we also placed an advertisement in the promotional 60 page souvenir guide for La Societe francophone de Victoria.
- Ensure dissemination of information through the French language papers both in British Columbia and the Yukon. - All external communications are coordinated regionally through the communications branch.

Atlantic Region    
- Increased participation of Francophone communities in Citizenship ceremonies in the Atlantic Provinces. - This measure has been fully met.

- Participation of CIC management at the Atlantic Symposium on Official Languages in Charlottetown, PEI in October 2002.

- This measure has been fully met.

 
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  Third Objective    
  To promote awareness among CIC's clients and the general public of Canada's bilingual character and the presence of OLM communities in every province and territory.

Principal Measures

Progress
  Integration Branch  

- Promote status equality of English and French in Canada.

- Document prepared for the benefit of CIC clients, is produced in French and English. In addition, the guide Welcome to Canada: What you should know, Canada and New Arrivals and A Look at Canada promote the linguistic duality of Canada.
- Promote the bilingual character and the existence of OLMC within the framework if the Canadian Orientation Abroad program abroad. - In collaboration with the CIC - Francophone Minority Communities Committee, Integration Branch will participate in developing a strategy to make the employees, service providers and CIC clients in Canada and abroad aware of the bilingual nature of Canada and the existence of OLMCs. The Canadian Orientation Abroad Program curriculum has activities that promote Canada's bilingualism.

Enforcement Branch

 
- Promote the use of English and French by providing simultaneous interpretation services at conferences and by ensuring that the national publications and web pages of CIC and some of our national partners are bilingual. - The Enforcement Branch has held conferences where simultaneous interpretation services have been offered (i.e. National Port of Entry Conference held in Ottawa from March 11 to 13, 2002).

International Region

 

- OLMC information will be included in the annual Program Manager Course.
Include in the delivery of the Acts and Regulations Course as well as the Acts and Regulations refresher course modules on Part VII of the Official Languages Act.

- Training on Official Language minority communities has been included in all our operational training courses: Programme Manager course, Basic Visa officer course, Locally Engaged officer course and refresher course for experienced officers.

The objective of this training is to:

  • Locate the regions where the main linguistic minorities are;
  • Understand the purpose of the Official Languages Act (OLA) and its impact on the operations of federal institutions; and
  • Discuss the CIC Action Plan for the implementation of Article 41 of the OLA for the support of OLMC and the linguistic duality of Canada.
Official language objectives reviewed and emphasized at each Program Managers Conference.

Quebec Region  

- Continue to collaborate with organisations that represent the linguistic minority in Quebec and provide them with information from the Department.

- Quebec Region contributes to the projects of a overseen by the Federal Council of Quebec (CFQ) and on which the Director General of CIC Quebec sits.

- Quebec Region has continued to participate in the different committees made up of CIC representatives and non-governmental organizations and Issue Table members.

- Quebec Region has addressed a list of different linguistic minority associations in the province in order to be able to establish communications.

- Once again this year, Quebec Region has participated in Townshipper's Day (an OLMC in the Quebec Eastern Townships) in order to inform the population and to promote services offered by CIC.


British Colombia / Yukon Region  

- Continue to build a relationship with the Francophone comuninity in British Columbia and the Yukon to establish dialogue on CIC services as well as work collaboratively to promote CIC services.

- Meetings were arranged with La Federation des francophones de la Colombie-Britannique to explore a possible partnership and to provide information regarding mandates from both parties. The Federation has expressed an interest in collaborating on settlement service delivery with both federal and provincially funded settlement Service Provider Organisations.

Atlantic Region

- Involvement of operations management in OL activities in their area /province through involvement in Federal Council Official Language sub-committees and initiatives.

- This measure has been fully met.
- Improve knowledge and understanding by OLM communities of global migration issues and research into rural /small city immigration data. - This year, the Metropolis Atlantique conference took place June 14-16 in Halifax. The purpose of this conference was to define the research direction for the Atlantic center. A meeting of l'association des Acadiens et des Acadiennes du Nouveau-Brunswick took place in Dieppe on 15 June. Recent immigrants were invited to share their experiences. The goal of the meeting was to help the province of New Brunswick develop settlement facilities for new French-speaking immigrants.
 
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  Fourth Objective    
  To consider the interests of Official Language Minority (OLM) communities when developing policies and programs.

 

Principal Measures

Progress
  Selection Branch    
- Propose selection criteria that give greater weight under the Independent Category to applicants possessing abilities in an official language.

- The selection grid for qualified skilled worker immigrants has been modified under changes to the Immigration and Refugee Protection Act to reflect the importance of official language skills.

  • The total number of points allocated for knowledge of official languages will increase;
  • A fourth level of evaluation, such as basic language knowledge, will be added (as well as levels for no knowledge, average knowledge and fluency);
  • Additional points will be granted for knowledge of the first official language;
  • Points will be granted for knowledge of the second official language.

The Provincial Nominee Agreement with Nova Scotia that is currently being ratified, will include provisions recognizing the importance of encouraging the development of the French-speaking community of the province and to the need consult its representatives in pursuit of immigration objectives. This agreement is the first of its kind to include such provisions.


Communications Branch    

- Ensure that "A Scattering of Seeds", a documentary series highlighting the experiences of various immigrant groups on OLMC, features more stories of francophone immigrants.

- The fourth season of "A Scattering of Seeds: The Story of Canada" featured three stories that illustrate the experiences of OLMC in Canada:

  • The story of the Pioneer Priest Monseigneur Bourdel who left France in 1904 and settled in Saskatchewan, founding the first parish in Prud'homme.
  • The story of Henry de Puyjalon: Lone Wolf of the North Shore. This story of a naturalist who came to Quebec in 1872 was produced entirely in French, with an overdubbed narrative for the English language version.
  • The story of "The Furthest Possible Place: The Journey of Ana Maria Seifert" presents the story of a refugee from Bolivia who settles in Montreal during the 1970's and embraces the culture of Montreal.
- Encourage the French broadcast of "A Scattering of Seeds." - The thirteen French language episodes of the four season of "A Scattering of Seeds" were broadcast by Société Radio- Canada's RDI, running one episode per week for 13 weeks.
The broadcast of the series reached hundreds of thousands of Francophone viewers across Canada.

- Citizenship and Immigration Canada assisted the producer of the series to translate the contents of their educationally oriented website to ensure that the on-line information on this series was available to the OLMC.


Metropolis  
- The provision of a list of Metropolis Project research papers, highlighting those of potential relevance to the vitality of OLMC. - A list of policy-research papers relayed to Official Languages issues (and migration / integration issues) was provided to the Metropolis federal partners (9 Other Government Departments) and to the appropriate managers and policy advisors within CIC.

Quebec Region  
- To consider the interests of Official Language Minority Communities when developing policies and programs. - With the aim of ensuring the respect and the integrity of the programs of the Department, official languages were added to the regional priorities.

- Managers were invited to set precise objectives with regards to official languages in their management contracts.

- Representatives of the anglophone media were invited to a presentation, in both official languages, demonstrating modifications with the new law.

- CIC Quebec has established communications with representative of the Office of the Commissioner of Official Language of the Quebec region and the report "Cooperation Between the Government and the Communities: New Models for Service Delivery" was analyzed.


Prairies and Northern Territories

Alberta  

- Invite representation from the Association Multiculturelle Francophone de l'Alberta (an organization that represents the majority of francophone immigrants in Edmonton) to participate on the CIC Community Advisory Committee.

- The Association Multiculturelle Francophone de l'Alberta participates actively in CIC Edmonton's Community Advisory Committee. There is an understanding between CIC and local communities the needs of OLMC can be raised and addressed during these meetings.

- Establish a CIC Community Advisory Committee in Calgary that will include representation from OLMC.

- A Community Advisory Committee has been established in Calgary.

Manitoba  

- As co-chair of the Community Advisory Committee established with the Province of Manitoba, CIC will continue discussions with members (which includes representation from OLMC) on the provision and delivery of settlement services.

- This is a work in progress, and the province has taken the lead by funding a dedicated Settlement Counselor to OLMC.

- CIC will continue discussions with the Province of Manitoba, the Societé Francophone Manitobaine and francophone school divisions regarding integration difficulties for immigrant children into the francophone school system. - This responsibility has since been transferred to the Manitoba government. The provincial government has been investigating the Francophone school system and CIC Winnipeg has yet to be updated on their findings.
Saskatchewan    

- Establish a CIC Community Advisory Committee in Regina and Saskatoon that will include representation from OLMC.

- There has been no further progress in creating a Community Advisory Committee in Regina to date, however, a Committee has been created in Saskatoon.

Nunavut    

- CIC will contact francophone organizations within the territory and if interested, initiate discussions regarding CIC policies and programs.

- There is no progress to report.

Yellowknife    

- Encourage dialogue between CIC and OLMC.

- There is no progress to report.

 
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  Fifth Objective    
  To ensure that CIC policies and programs foster the recognition and use of both English and French in Canadian society.

 

Principal Measures

Progress
  Integration Branch  

- To communicate to citizenship judges, documents to help the public gain a better understanding and appreciation of the values inherent in Canadian society, one of which is equal status of English and French.

- Documentation was made available to citizenship judges.


Refugees Branch  

- Destining and matching refugees through the use of tools such as community profiles.

- Refugees Branch continued to destine refugees selected overseas to specific communities in Canada using community profiles and criteria such as, family members and/or similar cultural groups present in the community and capacity of the community to receive and integrate refugees. The Branch also continued to match refugees with private sponsors using similar criteria.

- When selecting refugees, consideration is given to the ability of refugees to speak French in conjunction with other settlement factors such as the presence of other family members in Canada.

- Missions overseas continued to evaluate refugees' official languages knowledge and this information was used to destine refugees to communities where they would be most likely to successfully establish.


Enforcement Branch

- Encourage staff to promote services in French throughout the Department and with external contacts. - The Enforcement Branch continues to ensure that all public documentation is provided in both official languages (i.e. information on the Permanent Resident Card).

Communications Branch

- Develop and provide all CIC publications, fact sheets, brochures, posters, new releases, and press kits in both official languages. - All client and public information is available on the web or in print in both official languages at the same time.
- Maintain web sites in both official languages. - Media spokespersons in Communications can speak to the media in the official language of the caller's choice.

- Web site links have been modified to reflect the official languages.

- Web users can move from the French to English version of the text on the web through the mechanism called for in the TBS "common look and feel" guidelines.

- Consistent written communications through the development of a CIC Style Guide in each official language for use in all departmental documents. - A style guide exists for the use of each official language.
- Formal electronic messages are sent to clients and staff in both official languages. - Staff messages sent by Communications are always dispatched in bilingual format.

Quebec Region

- To ensure that CIC policies and programs foster the recognition and use of both English and French in Canadian society.

- The Director General regularly conveys to employees the importance of actively providing internal and external communication in the two official languages. In certain offices, a standard of service was established and distributed to the employees with an aim to ensure that telephone reception was in the two official languages.

- Officers who are in direct contact with the public hold bilingual positions.

- Press kits are provided in both official languages.

- Clients have access to all documentation and packages in both official languages. Appropriate signage has been posted in CIC-Quebec buildings, and the public is greeted in an environment which clearly indicates Quebec Region's capacity to offer services in both official languages. Services available in person as by telephone are available both two official languages.

- To answer to the needs of the French population and to support the needs of the service providers with regards to official languages in the Toronto area, the transfer of the French-speaking phone calls was made to the Montreal call center.

 


Prairies and Northern Territories  
Saskatchewan  
- Initiate further discussions with Conseil de la cooperation de la Saskatchewan and the College Mathieu in Gravelbourg regarding the admission of foreign French speaking students. - There is no progress to report.
Manitoba  
- Prepare an information package about College St. Boniface by the Société Francophone Manitobaine. - College St. Boniface has taken the initiative and recruited students in a very successful promotional campaign. CIC has expressed its willingness to assist in the recruitment of students.
   
 
 

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Have Your Say
This progress report describes CIC's efforts to support the vitality and growth of Official Language Minority Communities and the fostering of the recognition and use of both English and French in Canadian society. This report is also intended as a vehicle for communicating with OLMC and with other members of the public who are interested in the implementation of Section 41 of the Official Languages Act at CIC.

  • How should CIC and its programs support the vitality and development of OLMC?




  • What should CIC do to foster the recognition and use of both English and French in Canadian society?




  • This report describes CIC's progress in meeting its commitments during the year 2000-2001. How well do you think CIC met its commitments?




  • Do you have any other suggestions or comments?

Please return your comments to:

Marie MacDonald
Senior Planning Analyst
Strategic Policy, Planning, and Research Branch
Citizenship and Immigration Canada
Jean Edmonds Tower South 18th Floor
365 Laurier Avenue West
Ottawa, ON
K1A 1L1

Telephone: (613) 957-5933
Fax: (613) 957-5946
E-mail: Marie.MacDonald@cic-gc.ca


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Date Published: 2002-09-01 Return to top of page Important Notices