Step 1: Need Assessment

Bridge the Gaps

What knowledge and skills does your organization have?

What knowledge and skills does it need?

The success of a service provider rests on its expertise, its competence. The skills and knowledge your company possesses is a major determinant of your success.

Using this diagnostic tool is an excellent starting point towards analyzing your current and future needs. It will help you to identify your strengths, areas needing further study and areas of concern which could seriously impact your ability to stay competitive.

Once you have completed one of the eight modules (listed opposite), you will be provided with helpful feedback. You will also have access to practicable online information and other references to help you bridge any knowledge and skills gaps. In bridging these gaps, your organization will be better prepared to benefit from valuable information relating to the various management functions covered in other modules of Steps to Competitiveness.

Note:  You may choose to complete the modules at any time and in any order. However, we suggest starting with Strategic and Business Planning. Each module should take approximately ten to fifteen minutes.