Directory of Organizations - Consumer Groups
These organizations define their missions as consumer assistance, protection and/or advocacy, and the services they provide vary. Some groups are large with general mandates. Others are small and focus on narrow issues. All are interested in hearing from consumers about problems, issues and trends in connection with their advocacy and consumer education activities.
Alberta Consumers' Association (CAC Alberta)
P.O. Box 11171
Edmonton AB T5J 3K4
Tel.: (780) 426-3270
Fax: (780) 425-9578
Email: contact@albertaconsumers.org
Website: www.albertaconsumers.org
Automobile Protection Association (APA)
The Automobile Protection Association is a non-profit auto industry
watchdog.
It works for improved legislation, industry sales practices and automobile
safety.
Suite 1319, 2 Carlton
Street Toronto ON M5B 1J3 Tel.: (416) 204-1444 Fax: (416) 204-1985 Email: apatoronto@apa.ca Website: www.apa.ca |
292 St. Joseph Boulevard West Montreal QC H2V 2N7 Tel.: (514) 272-5555 Fax: (514) 273-0797 Email: apamontreal@apa.ca Website: www.apa.ca |
Canadian Toy Testing Council
The Canadian Toy Testing Council (CTTC)
is a non-profit, voluntary, registered charitable organization. The
CTTC tests
toys and helps parents make good toy purchases. The Council annually
publishes
the Toy Report, which contains testing results for more than
1600 toys.
1973 Baseline Road
Ottawa ON K2C 0C7
Tel.: (613) 228-3155
Fax: (613) 228-3242
Email: cttc@cyberus.ca
Website: www.toy-testing.org
Consumers' Association of Canada (CAC)
The Consumers' Association of Canada (CAC), founded in 1947,
is an independent, not-for-profit, volunteer-based, charitable organization.
The CAC mandate is to inform
and educate consumers on marketplace issues, to advocate for consumers with
government and industry, and work with government and industry to solve
marketplace
problems. CAC focuses its work in
the areas of food, health, trade, standards, financial services,
communications
industries and other marketplace issues as they emerge. CAC maintains a national
secretariat in Ottawa with regional offices in Vancouver, Edmonton,
Saskatoon,
Winnipeg and Montreal.
3rd Floor, 436 Gilmour Street
Ottawa ON K2P 0R8
Tel.: (613) 238-2533
Fax: (613) 238-2538
Email: info@consumer.ca
Website: www.consumer.ca
CAC -
Manitoba Suite 21, 222 Osborne Street Winnipeg MB R3L 1Z3 Toll free: 1-888-596-0900 (Manitoba only) Email: info@consumermanitoba.ca Website: www.consumermanitoba.ca |
CAC - Saskatchewan #306, 222 3rd Avenue South Saskatoon SK S7K 1M1 Tel.: (306) 242-4909 Toll free: 1-888-395-5661 Fax: (306) 955-5810 Email: office.cacsk@sasktel.net |
Consumers Council of Canada
The Consumers Council of Canada is an independent, non-profit organization,
working with consumers, corporations and governments to promote consumers'
rights and responsibilities for a more effective marketplace.
Suite 100, 35 Madison Avenue
Toronto ON M5R 2S2
Tel.: (416) 961-3487
Fax: (416) 975-8819
Website: www.consumerscouncil.com
Public Interest Advocacy Centre (PIAC)
PIAC is a non-profit organization, founded in 1976, that provides legal and
research services on behalf of consumer interests, and, in particular,
vulnerable consumer interests, concerning the provision of important
public
services. The Centre focuses primarily on consumer issues concerning
telecommunications,
energy, privacy, the information highway, electronic commerce, financial
services, broadcasting, and competition law.
Suite 1204, 1 Nicholas
Street Ottawa ON K1N 7B7 Tel.: (613) 562-4002 Fax: (613) 562-0007 Email: piac@piac.ca Website: www.piac.ca |
Suite 1102, 34 King Street East Toronto, ON M5C 2X8 Tel.: (416) 348-0814 Fax: (416) 348-0641 Email: jdevellis@piac.ca Website: www.piac.ca |
Quebec Consumer Protection Organizations
Association coopérative d'économie familiale
(ACEF)
ACEFs (home economic cooperative associations) are non-profit organizations
catering more specifically to low and modest income consumers. Besides
providing consumer assistance, information and education, and credit
counselling
services, the ACEFs work to promote and advocate the rights and interests
of consumers.
ACEF
Amiante-Beauce-Etchemins Suite 202, 37 Notre-Dame Street Ouest Thetford-Mines QC G6G 1J1 Tel.: (418) 338-4755 Toll free: 1-888-338-4755 Fax: (418) 338-6234 Email: acefabe@consommateur.qc.ca Website: www.consommateur.qc.ca/acef-be/index.htm |
ACEF de la
Péninsule Suite 211, 158 Soucy Street Matane QC G4W 2E3 Tel.: (418) 562-7645 Fax: (418) 562-7645 Email: acef@globetrotter.net |
ACEF
Abitibi-Témiscamingue Suite 5, 322 Perreault Street Rouyn-Noranda QC J9X 3C6 Tel.: (819) 764-3302 Fax: (819) 762-3351 Email: acef-at@cablovision.qc.ca |
ACEF de l'Est de
Montréal 5955 de Marseille Street Montreal QC H1N 1K6 Tel.: (514) 257-6622 Fax: (514) 257-7998 Email: acefest@consommateur.qc.ca Website: www.consommateur.qc.ca/acefest/index.htm |
ACEF de
l'Estrie Suite 202, 187 Laurier Street Sherbrooke QC J1H 4Z4 Tel.: (819) 563-8144 Fax: (819) 563-8235 Email: acef.estrie@qc.aira.com Website: www.consommateur.qc.ca/acefestr/index.htm |
ACEF de
l'Île-Jésus Suite 103, 1686 des Laurentides Blvd Laval QC H7M 2P4 Tel.: (450) 662-9428 Fax: (450) 662-2647 Email: aceflav@cam.org Website: www.consommateur.qc.ca/acef-lav/index.htm |
ACEF de
l'Outaouais Suite 124, 200 Salaberry Street Joliette QC J6E 4G1 Tel.: (450) 756-1333 Toll free: 1-866-414-1333 Fax: (450) 759-8749 Email: aceflanaudiere@bellnet.ca Website: www.consommateur.qc.ca/acef-lan/index.htm |
ACEF de
Québec 570 du Roi Street Quebec QC G1K 2X2 Tel.: (418) 522-1568 Fax: (418) 522-7023 Email: acefque@mediom.qc.ca |
ACEF des
Basses-Laurentides 42-B Turgeon Street Sainte-Thérèse QC J7E 3H4 Tel.: (450) 430-2228 Fax: (450) 435-7184 Email: acefbl@consommateur.qc.ca Website: www.consommateur.qc.ca/acef-bl/index.htm |
ACEF des
Bois-Francs Suite 230, 59 Monfette Street Victoriaville QC G6P 1J8 Tel.: (819) 752-5855 Fax: (819) 758-6426 Email: acefbf@cdcbf.qc.ca Website: www.consommateur.qc.ca/acef-bf/index.htm |
ACEF du
Grand-Portage 5 Iberville Street Rivière-du-Loup QC G5R 1G5 Tel.: (418) 867-8545 Fax: (418) 867-8546 Email: acefgp@globetrotter.net Website: www.consommateur.qc.ca/acef-gp/index.htm |
ACEF du
Haut-Saint-Laurent Suite 111, 28 St-Paul Street Salaberry-de-Valleyfield QC J6S 4A8 Tel.: (450) 371-3470 Fax: (450) 371-3425 Email: acefhsl@rocler.qc.ca Website: www.consommateur.qc.ca/acef-hsl/index.htm |
ACEF du Nord de
Montréal 7500 Chateaubriand Street Montréal QC H2R 2M1 Tel.: (514) 277-7959 Fax: (514) 277-7730 Email: info.acefnord@videotron.ca Website: www.acefdunorddemontreal.org |
ACEF du Sud-Ouest
de Montréal 6734 Monk Blvd Montréal QC H4E 3J1 Tel.: (514) 362-1771 Fax: (514) 362-0660 Email: acefsom@consommateur.qc.ca Website: www.consommateur.qc.ca/acef-som/index.htm |
ACEF de
Rimouski-Neigette
et Mitis Suite 306, 124 Sainte-Marie Street PO Box 504 Rimouski QC G5L 7C5 Tel.: (418) 723-0744 Fax: (418) 723-7972 Email: acefrnm@globetrotter.qc.ca |
ACEF Rive-Sud de
Montréal Suite 200, 510 Chambly Road Longueuil QC J4H 3L7 Tel.: (450) 677-6394 Toll free: 1-877-677-6394 Fax: (450) 677-0101 Email: acefrsm@consommateur.qc.ca Website: www.consommateur.qc.ca/acef-rsm/index.htm |
ACEF Rive-Sud de
Québec 33 Carrier Street Lévis QC G6V 5N5 Tél. : (418) 835-6633 Toll free: 1-877-835-6633 Fax: (418) 835-5818 Email: acef@acefrsq.com Website: www.acefrsq.com |
Association pour
la protection des intérêts des consommateurs (APIC) Côte-Nord 872 de Puyjalon Street Baie-Comeau QC G5C 1N1 Tel.: (418) 589-7324 Fax: (418) 589-5331 Email: apic@globetrotter.net |
Carrefour d'entraide
Drummond Inc. 255 Brock Street, 3rd floor Drummondville QC J2C 1M5 Tel.: (819) 477-8105 Fax: (819) 477-7012 |
Centre
d'intervention
budgétaire et sociale (CIBES) de
la Mauricie 274 Bureau Street Trois-Rivières QC G9A 2M7 Tel.: (819) 378-7888 Fax: (819) 376-6351 Email: acef@infoteck.qc.ca Website: www.consommateur.qc.ca/acef-mau/index.htm |
Centre d'information
et de recherche en consommation de Charlevoix Ouest (CIRCCO) Suite 3, 3 Clarence-Gagnon Street PO Box 183B Baie-Saint-Paul QC G3Z 1K5 Tel.: (418) 435-2884 Fax: (418) 435-5488 |
Centre de recherche
et d'information en consommation (C.R.I.C) de
Port-Cartier Suite 2, 1 Wood Street PO Box 204 Port-Cartier QC G5B 2G8 Tel.: (418) 766-3203 Fax: (418) 766-3312 Email: cricportcartier@globetrotter.net Website: www.consommateur.qc.ca/cric/index.htm |
Le Centre populaire
de Roberval 106 Marcoux Ave Roberval QC G8H 1E7 Tel.: (418) 275-4222 Fax: (418) 275-9097 Email: centrepo@cgocable.ca |
Groupe de recherche
en animation et planification économique (GRAPE) de
Québec 177- 71st Street East, 2nd floor Charlesbourg QC G1H 1L4 Tel.: (418) 522-7356 Fax: (418) 522-0845 Email: legrape@videotron.ca Website: www.legrape.tk |
PAC MRC d'Acton et
les Maskoutais Suite 306, 1195 Saint-Antoine Street Saint-Hyacinthe QC J2S 3K6 Tel.: (819) 252-0808 |
Service
budgétaire
et communautaire de Chicoutimi 2422 Roussel Street Chicoutimi-Nord QC G7G 1X6 Tel.: (418) 549-7597 Fax: (418) 549-1325 Email: sbc-chicoutimi@qc.aira.com |
Service
budgétaire
et communautaire de Jonquière 3971 Vieux-Pont Street Jonquière QC G7X 7V8 Tel.: (418) 542-8904 Fax: (418) 542-1424 Email: servicebudgetairejonq@videotron.ca |
Service
budgétaire
et communautaire de la MRC Maria-Chapdelaine Suite 304, 1230 Walberg Blvd Dolbeau-Mistassini QC G8L 1H2 Tel.: (418) 276-1211 Fax: (418) 276-5802 Email: sbcmrcmc@destination.ca |
Service
budgétaire
et communautaire d'Alma 415 Collard Street West PO Box 594 Alma QC G8B 5W1 Tel.: (418) 668-2148 Fax: (418) 668-2048 |
Service
budgétaire
populaire de la MRC d'Asbestos 312 Morin Blvd Asbestos QC J1T 3B9 Tel.: (819) 879-4173 Fax: (819) 879-6949 Email: sbp-asb@cgocable.qc.ca Website: www.consommateur.qc.ca/sbp-asb/home.htm |
Service
budgétaire
populaire de St-Félicien Inc. 1211 Notre-Dame Street Saint-Félicien QC G8K 1Z9 Tel.: (418) 679-4646 Fax: (418) 679-5902 Email: sbp.st-felicien@qc.aira.com |
Service
budgétaire
populaire de La Baie et Bas-Saguenay 864 de la Fabrique Street La Baie QC G7B 2S8 Tel.: (418) 544-5611 |
Solutions budget
plus Suite 202, 79 Wellington Street North Sherbrooke QC J1H 5A9 Tel.: (819) 563-0535 |
Association des consommateurs pour la qualité dans la
construction (ACQC)
The ACQC is entirely dedicated to the construction marketplace and the
residential
renovation sector in Quebec.
Suite 100, 2226 Henri Bourassa Boulevard East
Montréal QC H2B 1T3
Tel.: (514) 384-2013
1-877-MAISONS (oustside Montréal)
Fax: (514) 384-8911
Email: acqc@consommateur.qc.ca
Website: www.consommateur.qc.ca/acqc/2.htm
Bureau d'information en consommation (BIC)
The BIC is run by students in the consumer sciences Bachelor degree program.
The goal of the organization is to help students find consumer information
or solve consumer-related problems.
Université Laval
Suite 2208, Pavillon Maurice-Pollack
Sainte-Foy QC G1K 7P4
Tel.: (418) 656-2131 ext. 3548
Email: bic@fsaa.ulaval.ca
Carrefour d'éducation populaire de Pointe
St-Charles
2356 Centre Street
Montréal QC H3K 1J7
Tel.: (514) 596-4444
Fax: (514) 596-4443
Email: carrefour.anim@csdm.qc.ca
Club populaire des consommateurs (CPC) de Pointe
Saint-Charles
Suite 30, 1945 Mullins Street
Montréal QC H3K 1N9
Tel.: (514) 932-5088
Fax: (514) 932-7557
Email: cpc@qc.aira.com
Coalition des associations de consommateurs du Québec
(CACQ)
The CACQ is a national amalgamation of consumer associations in
Québec
that rally around a common mission and objectives and that unite to defend
common interests. The CACQ aims to promote and advocate for consumer
interest
at the national level.
1600 De Lorimier Av., Suite 370
Montréal QC H2K 3W5
Tel.: (514) 362-8623
Toll free: 1-877-962-2227
Fax: (514) 362-0660
Email: cacq@consommateur.qc.ca
Website: www.consommateur.qc.ca/cacq/
Les Éditions Protégez-Vous
(Magazine Protégez-Vous)
Suite 305, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: 1-866-895-7186
Fax: (514) 223-7160
Email: courrier@pv.qc.ca
Website: www.pv.qc.ca
Mouvement d'éducation et de défense des
actionnaires
(MÉDAC)
MÉDAC is a non-profit organization (formerly known as the
Association de
protection des épargnants et investisseurs du Québec)
dedicated
to defending the interests of Quebec investors.
82 Sherbrooke Street West
Montréal QC H2X 1X3
Tel.: (514) 286-1155
Fax: (514) 286-1154
Email: admin@medac.qc.ca
Website: www.medac.qc.ca
Option consommateurs
Option consommateurs is a non-profit organization dedicated to advocating
and defending the interests of consumers. Option provides legal
information
services, mediation services, budget counselling, classes on budgeting
and information sessions. As well,
Option also undertakes major consumer research, and represents the
consumer
interest before decision-making bodies. Major files include: banking
services,
privacy protection, indebtedness, unfair business practices, energy, and
food safety.
Suite 604, 2120 Sherbrooke Street East
Montréal QC H2K 1C3
Tel.: (514) 598-7288
Toll free: 1-888-412-1313
Fax: (514) 598-8511
Email: info@option-consommateurs.org
Website: www.option-consommateurs.org
Service d'aide aux consommateurs (SAC) de
Shawinigan
SAC is a non-profit organization that focuses primarily on matters
relating to financial services, e-commerce, energy efficiency and
solutions
for low-income families.
Suite 1, 453, 5th Street
Shawinigan QC G9N 1E4
Tel.: (819) 537-1414
Fax: (819) 537-5259
Email: sac@cgocable.ca
Website: www.service-aide-consommateur.qc.ca
L'Union des consommateurs
Union des consommateurs (UC) was created in 2002 by the
merger of the Fédération des ACEF (FACEF) and Action
réseau consommateur. UC's mandate is to protect
consumers
and advocate for their rights and interests. UC especially gives a strong public
voice to consumers with low and moderate incomes.
6226 St-Hubert Street
Montreal QC H2S 2M2
Tel.: (514) 521-6820
Toll Free: 1-888-521-1682
Fax: (514) 521-0736
Email: union@consommateur.qc.ca
Website: www.consommateur.qc.ca/union/