This site contains numerous interactive management and diagnostic tools geared to the issues and needs of small and medium-sized growth oriented service firms such as yours. The modules contain valuable sources of information on different management functions. There are numerous pointers to other Internet sites and organizations which can provide you with additional information or assist you effect change.

Overview

Visit the Service Industries Branch

The Service Industries Branch of Industry Canada developed Steps to Competitiveness to present, in a modular format, information on competitiveness issues and gaps facing small and medium sized service firms.

The 9 modules on this site contain diagnostic and management tools. Each module begins with an overview of the topic. In many instances, this narrative is followed by a diagnostic or self assessment tool which enables users to assess their competitiveness and identify any weaknesses which may require additional examination and follow-up. A reference section containing suggestions for further study as well as links to other relevant Internet sites concludes many of the modules