The Client Service Centre's Commitment to Serve You

The Client Service Centre (CSC) is the central point of contact for CIPO's general enquiries. It plays a critical role in disseminating intellectual property (IP) information to clients and to the public. The CSC also provides
client-focussed products and services as well as assistance with a wide variety of IP procedures and databases. The CSC strives to provide effective and timely responses to general client enquiries.

By telephone*

• We answer your call with courtesy and efficiency and, if necessary, refer you to the appropriate information officer to deal with your enquiry in the official language of your choice.
• We record all voice mail greetings clearly in both official languages.
• We listen to voice messages at least once a day and return your call immediately or within 24 hours.

In person*

• We greet you in the official language of your choice.
• We provide you with access to an information officer at the Client Service Centre to deal with your enquiry within 10 minutes of your arrival.
• If you wish to meet with a specialist, you must make an appointment beforehand.

General mail, email and fax enquiries*

• We correspond with you in the official language of your choice.
• We acknowledge general correspondence, email and fax requests within two working days of receipt in the Client Service Centre.

If you wish to formally register feedback concerning any of the products and services offered by CIPO, please complete the Client Feedback form.

CIPO Client Service Standards

*View the Client Service Centre Products and Services list for more detailed information on all products and services and related fees.