Steps to Growth Capital Resources

Resources

Skill 4
Embrace and Resolve Problems

Here are some Web sites and publications that you might find useful.

Web Sites

A new window will open to an External link.

Introduction to Problem Solving
http://www.virtualsalt.com/crebook3.htm
Discussion of goals and guidelines in problem solving.

Small Business Insights
http://pacific.bcentral.com/pacific/stories/1999/12/20/smallb2.html
Seven steps to effective problem-solving.

Publications

Beyond Machiavelli: Tools for Coping With Conflict
Fisher, Roger, Kopelman, Elizabeth, and Schneider, Andrea
Penguin USA, 1996

Conflict Management: A Communication Skills Approach
Borisoff, Deborah and Victor, David A.
Allyn & Bacon, 1997

Conflict Management: The Courage to Confront (2^nd Edition)
Mayer, Richard J.
Battelle Press, 1995

Getting Past No, Negotiating Your Way From Confrontation To Cooperation
Ury, William Ury
Bantam Books, 1993

Gower Handbook of Management Skills (3^rd Edition)
Stewart, Dorothy M.
Ashgate Publishing, 1999

Méthodes et outils pour résoudre un problème : 45 outils pour améliorer les performances de votre organisation
Chauvel, Alain-Michel
Dunod, 2000

Problem Solving for Entrepreneurs: A Creative New Approach to Overcoming Your Business Problems
Drysdale, Bryan and Blau, Julie
SMD Publishing, 1995

Resolving Conflicts on the Job
Wisinski, Jerry
Amacom, 1993

Strategies for Creative Problem Solving
Fogler, H. Scott and LeBlanc, Steven
Prentice Hall, 1995

The Thinker's Toolkit: Fourteen Powerful Techniques for Problem Solving
Jones, Morgan D.
Times Books, 1998

<< Previous | Next >>