View / Download or Buy Publications Frequently Asked Questions (FAQ) |
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Information On Products Available Through Transact
Information On Services Available Through Transact
Payments, Shipping and Charges
Modifying Orders and Personal Information
Additional Questions and Contact Info
Information on Products Available Through Transact
Transport Canada currently offers a selection of Civil Aviation multimedia products. The topics include:
- General Civil Aviation;
- Quality and Resource Management;
- Regulatory Services;
- Strategic Issues & Communications;
- Aircraft Certification;
- Learning Services;
- Civil Aviation Medicine;
- International Aviation & Technical Programs;
- Aerodrome Safety;
- Air Navigation Service & Airspace;
- Aircraft Maintenance & Manufacturing;
- System Safety;
- General Aviation; and,
- Commercial & Business Aviation.
Plans are in place to add other Transport Canada multimedia products to the Transport Canada 'Transact' website. As not all products are currently available within this site, you may not find the item that you are looking for. Please access the Transport Canada Home page for further searching capabilities (http://www.tc.gc.ca/).
Multimedia products offered on the Transport Canada website will be clearly marked as to the format you are ordering. Items may be available in one or more formats. The formats that Transport Canada may offer include:
- print publication;
- poster;
- Compact Disc;
- DVD; and,
- VHS video (NTSC format for use primarily in North America; PAL and SECAM for foreign use. Please see FAQ #3 below for more information.).
- Countries or regions utilizing the NTSC (National Television Systems Committee) standard include:
Canada, The United States of America, Mexico, Alaska, American Samoa, Antigua, Antilles (Dutch), Aruba, Bahamas, Barbados, Barbuda, Belize, Bermuda, Bolivia, British Virgin Islands, Burma, Chile, Columbia, Costa Rica, Cuba, Curacao, Diego Garcia, Dominica, Dominican Republic, Ecuador, El Salvador, Fiji, Grenada, Guam, Guatemala, Guyana, Haiti, Hawaii, Honduras, Jamaica, Japan, Johnston Islands, Korea South, Leeward Islands, Mariana Islands, Marshall Islands, Micronesia, Midway Islands, Montserrat, Myanmar, Nicaragua, Okinawa, Palau, Panama, Peru, Philippines, Puerto Rico, Samoa, St Kitts and Nevis, St Lucia, St Vincent, Surinam, Taiwan, Trinidad and Tobago, Venezuela, Vietnam and Virgin Islands.
- Countries or regions utilizing the PAL (Phase Alternation Line) standard include:
Abu Dhabi, Afghanistan, Albania, Algeria, Angola, Argentina, Ascension Island, Australia, Austria, Azores, Bahrain, Bangladesh, Belgium, Bosnia Herzegovina, Botswana, Brunei, Cameroon, Canary Islands, Cape Verde, Cayman Islands, China (Peoples Republic), Christmas Island, Eritrea, Ethiopia, Falkland Islands, Faroe Islands, Finland, Gambia, Gaza & West Bank, Germany, Ghana, Gibraltar, Greenland, Guinea, Guinea-Bissau, Holland, Hong Kong, Iceland, India, Indonesia, Ireland, Israel, Italy, Jordan, Luxembourg, Macao, Macedonia, Madeira, Malawi, Malaysia, Maldives, Malta, Montenegro, Mozambique, Namibia, Nepal, Netherlands, New Zealand, Nigeria, Norfolk Island, Norway, Oman, Pakistan, Papua New Guinea, Paraguay, Poland, Slovenia, Solomon Islands, Somalia, South Africa, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Syria, Tanzania, Thailand, Tonga, Tristian Da Cunah, Turkey, Uganda, United Arab Emirates, United Kingdom, Vanuatu, Vatican, Cook Island, Croatia, Cyprus, Denmark, Dubai, Easter Island, Kenya, Kuwait, Lebanon, Lesotho, Liberia, Liechtenstein, Qatar, Sardinia, Seychelles, Sierra Leone, Singapore, Yemen, Yugoslavia, Zambia, Zanzibar, Zimbabwe
- Countries or regions utilizing the Secam (Sequentiel Couleur a Memoire) standard include:
Afghanistan, Andorra, Azerbaijan, Belarus, Benin, Bulgaria, Burkina Faso, Burundi, Cambodia (Kampuchea), Central African Republic, Chad, Congo (Peoples Republic), Corsica, Czech Republic, Djibouti, Egypt, Equatorial Guinea, Estonia, France, Gabon, Georgia, Greece (also PAL), Guadeloupe, Guyana (French), Hungary, Iran, Iraq, Ivory Coast, Kampuchea, Kazakhastan, Korea North, Kyrgyzstan, Latvia, Libya, Lithuania, Luxembourg, Madagascar, Mali, Martinique, Mauritania, Mauritius, Monaco, Mongolia, Morocco, New Caledonia, Niger, Polynesia, Reunion, Romania, Rwanda, Saudi Arabia, Senegal, Serbia, Slovakia Republic, St Pierre, Syria, Tahiti, Tajikistan, Togo, Tunisia, Turkmenistan, Ukraine, Uzbekistan, Vietnam, Wallis Island and Zaire.
- Countries or regions utilizing the PAL-M standard include:
Brazil
PLEASE NOTE: As some countries or regions may be in various stages of phasing-in a new standard, the aforementioned listing is provided as a guideline only and should not be considered exhaustive or authoritative. If in doubt as to the format you require please consult your video player manufacturer.
Not all items are included on the Transport Canada storefront at this point in time. For a Transport Canada publication you may:
- refine or expand your search;
- call our Sales and Customer Service office at 1-866-949-2262;
- search the Government of Canada Publications directory at http://canada.gc.ca/publications/publication_e.html; or,
- try back in the future as more items are added to the store.
We value your opinion and want to know what we're doing right, what we could do better, what areas you'd like to see us publish additional material on, and any other words of wisdom you're willing to pass our way.
You may send your comments by fax or email, or write to us directly. When you write, please be sure to include the product's title and TP number, as well as your name and phone or fax number. We will carefully review your comments and share them with the author and editors who worked on this publication.
Please note that we cannot assist you with technical issues related to the topic of the publication, and that due to the high volume of email received, we may not be able to reply to every message.
Chief, MultiMedia Publishing Services
Transport Canada (AARA - MPS)
330 Sparks Street
Ottawa, Ontario
K1A 0N8Fax: 613-991-1653
Email: MPS@tc.gc.ca
Print on Demand (POD) refers to a publication that is not kept in stock but will be produced once an order is received. A POD publication will be in black ink on white paper and in loose-leaf form.
Special Print on Demand (SPOD) refers to a publication that is not kept in stock but will be produced once an order is received. A SPOD publication requires special handling which may include 3-hole punching, color pages or other requirements that go beyond the standard handling of a POD publication.
Information on Services Available Through Transact
Transport Canada offers small commercial vessels owners the opportunity to complete the small commercial vessel application form on this site under the Marine button.
There are three services available, as follows:
- Small Commercial Vessel License Application form for a New License,
- Small Commercial Vessel License Application form for a License Transfer, and
- Small Commercial Vessel License Application form for a License Renewal.
A blank small commercial vessel license application form for manual completion can be downloaded as a PDF file by navigating to www.tc.gc.ca/forms/searchform.asp and entering 84-0166 in the Form Number field and clicking Submit Query.
As a vessel owner, you may apply for a small commercial vessel license online at this site - www.tc.gc.ca/transact or at www.tc.gc.ca/marine/menu.htm, where you can download fill-able application forms.
At the Transact site, click on Guest Sign In and follow the registration instructions. Be sure to remember your username and password for future access. After registering, navigate to the Marine tab and select the appropriate vessel application form - new, transfer, or renew.
You are able to enter the required vessel information during multiple sessions if necessary. After placing the order, you will be able to print a hard copy of the application form. If you are unable to print the application form at the time you complete the order, the application form will be available for a period of 60 days for online printing. You will also receive an email containing a PDF image of the completed application form, which you can print using Adobe Reader.
You must review the information on the printed application, complete all remaining sections not filled during the order process, sign the application form and mail the original application form to Marine Safety, along with other necessary documents, such as, the vessel bill-of-sale/receipt or proof of ownership.
Small Commercial Vessel License fees are not taxable and are not refundable.
We value your opinion and want to know what we're doing right and what we could do better.
You may send your comments by fax or email, or write to us directly.
Chief Registrar, Marine Safety
Transport Canada
330 Sparks Street
Ottawa, Ontario
K1A 0N8Fax: 613-998-0637
Email: scvls-sdppbc@tc.gc.ca
Passwords and User Names
Please navigate to the Transact Portal (http://www.tc.gc.ca/transact/). Click on Update My Account Profile. The login page has a link to a password assistance page where you can request that your password be reset by entering either your username or email address.
You can request your username by contacting the call centre, as follows:
1-866-949-2262 (North America toll free)
or
613-949-2387 (International - Country Code 01)
By creating your profile and registering on our site, your personal information will need to be provided during your initial visit only. At your next visit, our web site will be able to recognize you and you will be able to proceed with your purchases in a fast and secure fashion.
Orders are placed by selecting 'Checkout' from the Shopping Cart:
- If you have not already logged in and supplied your address and payment information, you will be asked to do so when placing an order.
- From the shipping information panel, enter the address where the order should be shipped by selecting an existing address or creating a new address.
- Select 'Continue'. The Payment and Billing information panel will display.
- Select an existing credit card, or add a new credit card. To create a new credit card select the credit card type, and enter your corresponding credit card number and expiry date.
- Select or create a new billing address and select 'Continue'. An order summary will display indicating all item, shipping and tax charges. After reviewing, you may select 'Place Order' and your order will be processed and shipped.
Payments, Shipping and Charges
All multimedia products that are deemed 'safety-mandated' are provided free of charge including shipping and handling. Safety-mandated products inform the public about various safety issues.
Non-safety mandated products may be sold for a fee or distributed free of charge. While the item may be free, the shipping and handling as well as the taxation on the shipping and handling for such items may be charged back to the customer.
Transport Canada accepts Visa, MasterCard and American Express for on-line transactions. If you wish to call in your purchase and credit card information and complete your purchase by phone, you may do so by contacting our Sales and Customer Service office at 1-866-949-2262.
The shipping address determines the applicable taxes. For Canadian orders for which a charge is applied, the applicable goods and services tax (GST), provincial sales tax (PST) or harmonized sales tax (HST) will be charged based upon the address to which your order is shipped. If you or your organization are exempt from certain taxes, please contact our Sales and Customer Service office at 1-866-949-2262 so that we may make the appropriate changes to your order.
In certain select instances yes, a discount may be available. For example, depending upon the quantity ordered, a discount may apply to certain publications. Where a discount applies, it will be calculated and displayed automatically.
These are costs incurred by Transport Canada to ship your materials to you. The charge is estimated as accurately as possible to cover such items as envelopes, labels and postage. Items which are 'Safety-Mandated' or published to inform the public of certain safety related issues are shipped free of charge.
Transport Canada uses regular mail service from Canada Post. Orders that are processed each business day before 14:30hrs (EST) will be in the mail that same day. Given that some orders may be out of stock and require production 6 to 8 weeks should be allowed for delivery.
Modifying Orders and Personal Information
Ordering over the website is fast and easy. Alternatively the website may be browsed and an order placed over the telephone to our Sales and Customer Service office at 1-866-949-2262.
If you wish to cancel an order after it has been placed, you can do so by visiting the web site at http://www.tc.gc.ca/transact/ or by contacting Sales and Customer Service (1-866-949-2262) as soon as possible. You will be asked for your name, email address, order confirmation number, if available, and the product you want to cancel. The quantity of an item ordered can also only be changed prior to the shipping process being initiated. We cannot cancel an order once it has entered the shipping process.
From 'My Account' please click on 'Personal Information'. The Personal information panel displays. Change your personal information and click on 'Submit'
If you are an individual: You may change your by going to the Update my Account and Billing Profile link and selecting the Address Book link. This web page provides you with all the addresses that Transport Canada has for your customer account and web store activities (e.g. shipping addresses). These addresses, and any changes to them, may also be shared with other business operations groups within Transport Canada. When applicable, addresses will be identified on the right hand side with one of the following notations to indicate how the information is used:
Pilot License and Invoice This address is shared with Personnel Licensing. This is the address that will appear on your pilot’s licence, medical certificate, and pilot fee invoices.
To change your address, please select the Update button next to the address that you wish to change and complete the form provided.
Note: At this time a change to an address identified as Pilot Licence and Invoice will also change the address to which any AIP/AIM publications are sent. If it is not your intent to change the mailing address of your publications please call 1-800-305-2059 for assistance in updating your address.
If you represent an organization: An organization’s address can be changed by sending a letter on the organization’s letterhead to:Transport Canada
Place De Ville, AFFAH
330 Sparks Street, Tower C, 22nd Floor
Ottawa, ON
K1A 0N5This letter should include the organization’s customer number, the old address, the new address, the effective date of the change, and be signed by the organization’s primary contact (who was identified in the original Transact registration). Should you have any questions, please contact us at 1-800-949-2262.
Billing Profile allows you to specify your billing preference. Transport Canada offers customers two billing preference options: Paper Invoices and Statements or; Email Notification of Invoices and Statements.
By selecting paper invoices and statements, you will continue to receive your invoices and statements by regular Canada Post when an addition to your account is made.
By selecting email notification, an email will be sent to the email address that you have provided whenever an invoice or a finance charge addition is made to your account. When a notification is received you must log onto the Transport Canada Transact website to view the additions that have been made to your account. Any payments can be made using a credit card at that time.
The initial address is created during the completion of your first order or by navigating to the Profile section as soon as the customer registration process is completed. For each address, you must designate it as the billing address, the shipping address or both. The billing address is the address that Transport Canada uses to send you the invoice and receipt. The shipping address is the address that Transport Canada uses to send you the goods you have purchased.
The second and subsequent addresses may also be created during completion of an order or by navigating to the Profile section. Instead of selecting an existing address for the order, click the new address box and enter the new address and assign it as the new bill-to or ship-to address. If you initially entered the same address for bill-to and ship-to, you may enter a second address because you now want to have the invoice/receipt or the ordered goods sent to a different address.
From 'My Account' please click on 'Change Password'. Enter and confirm your new password, and then click on 'Submit'.
If for any reason, you are not satisfied with the product you have purchased, please return it for an exchange or refund within 30 days of the shipping date in its original packaging to:
Civil Aviation Communications Centre (AARA)
Transport Canada
Place de Ville, Tower C-5A
Ottawa, Ontario
K1A 0N8
Tel: 1-800-305-2059For a cheque or credit card refund, please provide your complete name and mailing address and allow 6 to 8 weeks for a refund. A credit can be applied towards the purchase of another publication or CD-ROM of equal or greater value.
Please note that the Civil Aviation products purchased from Canada Government Publishing are not covered by this policy.
Billing and shipping addresses outside of Canada must be maintained by Transport Canada. Please contact Transport Canada to make any required changes.
Additional Questions and Contact Info
The toll-free contact number is 1-866-949-2262.
The Transport Canada storefront is employs a logical hierarchy you may browse to find the publication you are looking for. Each hierarchy is divided by areas of operation such as Air, Road, Rail, Marine, etc. A publication may be located in more than one level of the hierarchy as logic dictates.
Additionally the Transport Canada storefront has a powerful search capability near the top of the page. Simpler search criteria often yield better result. For instance, to search for ‘TP 511 – The Safe Boating Guide’, type ‘511’ (no ‘TP’) into the search bar as this number is most specific to the publication.
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| Last updated: 2005-04-28 | Important Notices |