For Researchers

Access to Credit in the Alternative Consumer Credit Market (PDF, 274 KB)
examines the growth of consumer vulnerability in relation to credit markets and the growth of the alternative financial sector
Professor Iain Ramsay, Osgoode Hall Law School

Applicant’s Guide - Contributions Program for Non-Profit Consumer and Voluntary Organizations 2007-08
presents a guide that could be helpful when applying for a contribution with the Office of Consumer Affairs
Office of Consumer Affairs

Consumer Trends Report
provides a research paper discussing consumer trends in Canada
Office of Consumer Affairs

Feasibility Studies For New Standards Relating To Consumers And Electronic Commerce (PDF, 241 KB)
explores the possibilities and the benefit of developing e-commerce standards
Allan McChesney

Framework For Evaluating Voluntary Codes (PDF, 208 KB)
provides a framework to evaluate the effectiveness of voluntary codes and how they can be improved
Office of Consumer Affairs

Harmonized List of Prohibited Collection Practices
lists and explains the collection practices prohibited to collection agencies in Canada
Consumer Measures Committee

Evaluation of Operations Related to the Canadian Code of Practice for Consumer Debit Card Services (PDF, 322 KB)
provides feedback and analysis on the nature and extent of operational adherence to the Canadian Code of Practice for Consumer Debit Card Services
EKOS Research Associates Inc.

Is There a There There? Toward Greater Certainty for Internet Jurisdiction (PDF, 191 KB)
presents the Internet and legal challenges that may arise
Professor Michael Geist

Online Consumer Protection : A Study on Regulatory Jurisdiction in Canada (PDF, 130 KB)
explains the Canadian legal context and explores the situations in other parts of the world for online consumption
Roger Tassé, O.C., Q.C. and Maxime Faille

Participating in the Standards System - A Handbook for Consumer Representatives (PDF, 190 KB)
presents information to consumers regarding how their involvement in standard establishment can bring about change
Office of Consumer Affairs

Summary of Proceedings – Consumers, Electronic Commerce and Standards Workshop (PDF, 86 KB)
increases stakeholder understanding of the strengths and weaknesses of the standards process for the development and implementation of consumer-oriented standards
Office of Consumer Affairs

The Voluntary Codes Guide: A Guide for Their Development and Use
provides information on voluntary codes and how to develop and implement them
Office of Consumer Affairs