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National Service Standards
for Berthage Service
at
Public Ports and Public Port Facilities
At a public port facility Transport Canada will provides in
a reasonable manner, on a 24/7 basis:
- An area (as advertised) to secure a vessel for the purpose of
moving passengers and goods in a safe and efficient manner while protecting the
environment.
- Notification to users and stakeholders within 48 hours of changes
to the public port facility that may affect the safe and efficient use of the
berth area.
- Where advertised, an on-site administrator (wharfinger) to respond
to requests/inquiries within 24 hours.
- On a local/regional/national/international basis representation at
meetings/seminars relating to the safe and efficient use of the berth area.
- An emergency response plan covering the public port facility.
- Where appropriate, an approved marine facility security plan with
a qualified Marine Facility Security Officer.
To measure the service being provided, Transport Canada
will require the regions to submit on an annual basis a report to Head Quarters outlining:
- That the berth (as advertised) was maintained in a reasonable
serviceable condition 90% of the days the berth was required/requested.
- That 90% of the notifications were issued within 48 hours after
first noting the change in condition of the berth.
- Where advertised, that the wharfinger was available to respond to
Transport Canada business at the public port facility (berth) as required.
- That Transport Canada port official attended local/regional
meetings on behalf of the public port facility (berthage area).
- That enforcement actions were addressed.
- That the Public Port Facility Emergency Response Plans covering
the berthage area was reviewed and updated.
- That the public port facilities subject to Part III of
the
Marine Transportation Security Regulations continue to have a valid
Statement of Compliance of Port Facility Certificate and that the mandatory annual security audit has
been completed.
Head Quarters will consolidate these regional reports and add their
input before forwarding to the Deputy Minister.
Disputes relating to the
berthage service provided by Transport Canada may be handled in the following
manner:
- First level:
Disputes (mostly
oral) address to and handled by the onsite administrator (wharfinger).
- Second Level:
Disputes (both oral and
written) addressed to and handled by regional administrators (Operations
staff and Regional Director).
- Third Level:
Disputes (mostly
written) referred from region or addressed directly to and handled by Head
Quarters administration.
- Final Level:
Disputes addressed to
the Minister of Transport.
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