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National Service Standards
for Utility Service
at
Public Ports and Public Port Facilities
At a public port facility Transport Canada will provides in
a reasonable manner, on a 24/7 basis:
- The administrative authority to provide a service to assist in the
carrying on of the movement of passengers and goods in a safe and efficient
manner while protecting the environment.
- Notification to users and stakeholder within 48 hours of changes
to the service or the public port facility that may affect the safe and
efficient movement of goods at the public port facility.
- Where advertised, an on-site administrator (wharfinger) to respond
to requests/inquiries with in 24 hours.
- On a local/regional/national/international basis representation at
meetings/seminars relating to the safe and efficient use of service at the
public port facility.
- An emergency response plan covering the public port facility.
- Where appropriate an approved marine facility security plan with a
qualified Marine Facility Security Officer.
To measure the service being provided, Transport Canada
will require the regions to submit on an annual basis a report to Head Quarters outlining:
- That the services were provided in a reasonable manner when
required/requested.
- That 90% of the notifications were issued within 48 hours after
first noting the change in condition of the service.
- Where advertised, that the wharfinger was available to respond to
Transport Canada business at the public port facility as required.
- That Transport Canada port official attended local/regional
meetings on behalf of the public port facility.
- That enforcement actions were addressed.
- That the Public Port Facility Emergency Response Plans was
reviewed and updated.
- That the required public port facilities subject to Part III of
the
Marine Transportation Security Regulations
continue to have a valid Statement of Compliance of Port Facility
Certificate and that the mandatory annual security audit has
been completed.
Head Quarters will consolidate these regional reports and add their
input before forwarding to the Deputy Minister.
Disputes relating to the utility service provided by Transport Canada may be handled in the following
manner:
- First level:
Disputes (mostly
oral) address to and handled by the onsite administrator (wharfinger).
- Second Level:
Disputes (both oral and
written) addressed to and handled by regional administrators (Operations
staff and Regional Director).
- Third Level:
Disputes (mostly
written) referred from region or addressed directly to and handled by Head
Quarters administration.
- Final Level:
Disputes addressed to
the Minister of Transport.
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