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- To whom are complaints addressed?
Service related complaints or inquiries should be addressed directly with the
airline. Examples of service related items include problems with:
- check-in, reservations, accommodations, incurred expenses;
- late or lost luggage;
- seat pitch (distance between your seat and the seat in front of your
seat);
- the content and quality of snack/meal/beverage service;
- delays;
- rude or discourteous staff;
- provision of amenities or passenger entertainment, such as lack of pillows
or blankets, magazines, or newspapers;
- cabin temperature; and
- air fares.
If you have unresolved issues with your airline, the Canadian Transportation
Agency and its Air Travel Complaints Commissioner are available to deal with
specific complaints about your travel experiences.
Canadian Transportation Agency - Air Travel Complaints
http://www.cta-otc.gc.ca/cta-otc2000/menu_e.html
It is the mandate of Transport Canada Civil Aviation to ensure the safe
operation of aircraft, and the safety of passengers and goods carried on board.
Safety related issues should be directed to Transport Canada and when contacting
us, please include:
- the date, flight and airline on which the incident occurred; and
- a description of the incident including crew actions, if applicable.
A list of regional Transport Canada offices is available on our web site at:
http://www.tc.gc.ca/en/offices/menu.htm
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