Contact Income Security Programs
Questions about Old Age Security (OAS) or Canada Pension Plan (CPP)? If you don't find the information you are looking for in our Frequently Asked Questions (FAQ) page, please contact us:
If you would like to contact the department about another topic, please refer to the complete list of contact information.
Telephone
General Inquiries
Toll free (Canada and the United States)
| For service in English: | 1 800 277-9914 |
| For service in French: | 1 800 277-9915 |
| TTY device: | 1 800 255-4786 |
Agents are ready to answer your questions Monday to Friday from 8:30 am to 4:30 pm local time and from 9:00 am to 5:00 pm in Newfoundland. Please have your Canadian Social Insurance Number ready.
In addition, our automated telephone information system is available 24 hours a day, 7 days a week. With a touch-tone telephone you can:
- Get general information - Program news bulletins and monthly payment issue dates
- Update personal information - Change of address
- Request information - Application kits
Online Services Inquiries
Toll free (Canada and the United States)
| For service in English and French: | 1 877 454-4051 |
| TTY device: | 1 800 255-4786 |
Agents are ready to answer your questions Monday to Friday from 8:30 am to 4:30 pm local time and from 9:00 am to 5:00 pm in Newfoundland. Please have your Canadian Social Insurance Number ready.
Note: If you are unable to use your telephone while you are connected to the Internet and are calling for assistance with an online service, please take note of the service you were using.
If you received an error message, or encountered a problem while using an online service, please take note of the following information before you call:
- the action you were attempting to complete;
- the seven digit number found on the bottom right of your screen (example: SBT C 001); and if applicable
- the error message number in the yellow shaded area at the top of your page.
International Inquiries
If you are calling from a country other than Canada or the United States, please contact your Canadian Embassy or Consulate for information on how to reach us. If you have lived or worked in another country and would like more information on Canada's International Social Security Agreements, please contact International Operations.
Services Where You Live
If you would like to speak with one of our service agents, you can call us at 1 800 277-9914, or you can go to the Service Canada Centres section of this website to find the address of an office near you. Please note that in these Centres, clients are assisted on a first come, first served basis.
Other Contact Us Information
Visit Service Canada for more information on how to contact the Government of Canada, and to access the full range of Government of Canada services.
