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Modern Business Management
Starting in 2001, ACOA participated in the government-wide Modern Comptrollership, led by the Comptrollership Modernization Office at the Treasury Board Secretariat. Within the Agency this initiative is referred to as Modern Business Management.
Over the past years, as the project took on more emphasis, it was realized that this was a long-term endeavor for the Agency. The original 2-person temporary unit has now grown into the permanent Corporate Planning and Performance Management Division, under which also fall Evaluation, Performance Measurement, and Planning for ACOA as a whole.
Similar to Modern Comptrollership, the Management Accountability Framework (MAF) is focused on the sound management of resources and effective decision-making. It involves managers in all functions and at all levels of the organization.
The 10 MAF elements are:
- Public Service Values
- Governance and Strategic Directions
- Policy and Programs
- People
- Citizen-focused Service
- Risk Management
- Stewardship
- Accountability
- Results And Performance
- Learning, Innovation and Change Management
The Treasury Board Secretariat offers more information on the Management Accountability Framework.
The 2004 Capacity Review is a follow-up to the 2002 Capacity Assessment. It's objective was to carry out a comprehensive review of the state of modern management practices within ACOA in relation to the 2002 Capacity Assessment, and to provide a baseline reading for additional elements from the MAF.
The 2004 Capacity Review covered all functions and organizational units within the Agency and involved a representative sample of managers and employees.
As in 2002, an action plan is being finalized to address the issues and opportunities for improvement identified during the Capacity Review.
An initial assessment of the Agency's management capacity in each of the seven elements of Modern Comptrollership was conducted over the period January 2002 to March 2002. The seven elements are:
- Strategic Leadership
- Integrated Performance Information
- Motivated People
- Mature Risk Management
- Clear Accountability
- Shared Values and Ethics
- Rigorous Stewardship
The 2002 Capacity Assessment Final Report outlines the information collected, the opportunities for improvement, and how the Agency ranked for each of the seven comptrollership elements.
Based on the results of the Capacity Assessment, ACOA had identified certain areas which could be improved, and had prepared a two-year Corporate Action Plan to tackle these management improvements. The plan outlined corporate initiatives in the areas of risk management, public reporting transparency, planning and performance reporting, service quality, business process improvements, workplace of choice, management competencies and financial reporting.
These initiatives, along with several shorter-term projects, were designed to help create an environment and culture within ACOA that is consistent with modern management principles and practices.
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