Appealing to a Review Tribunal for an Old Age Security Benefit
This booklet also is available on
audiocassette and in Braille.
Produced by:
Office of the Commissioner of Review Tribunals
Canada Pension Plan/Old Age Security
February 2003
Aussi disponible en français sous le titre :
« Appel auprès d'un tribunal de révision
pour une prestation de la Sécurité de la vieillesse »
IISBN 0-662-32812-4
Cat. No. HP24-4/2002E
How to contact us
Whether you have already appealed to a Review Tribunal or you are
considering an appeal, this booklet will help you understand the
appeal process and prepare for your hearing.
If you have more questions after reading this booklet, contact
us at the Office of the Commissioner of Review Tribunals Canada
Pension Plan/Old Age Security (CPP/OAS):
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When you write to us by mail
With all correspondence, include your:
- Social Insurance Number, or
- OAS Account Number.
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By mail
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Office of the Commissioner of
Review Tribunals CPP/OAS
PO Box 8250, Station "T",
Ottawa, ON K1G 5S5
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By telephone
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1-800-363-0076
(7:30 a.m. to 5 p.m. Eastern Time, toll free in Canada only)
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By fax
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1-613-941-3348
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By e-mail
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info@ocrt-bctr.gc.ca
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Do include your name, address and telephone number, so we
can contact you.
Do not include your Social Insurance Number or personal information
in your e-mail, because your message may be intercepted and read
by a third party.
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Our website at www.reviewtribunals.gc.ca
has more information about the appeal process, including:
- Forms and applications, which can be printed and filled
out by hand or filled out and then printed.
- A glossary explaining terms used in the appeal process.
- Old Age Security (OAS) decision summaries.
- Links to sites that can offer more information on legislation,
and Canada's public pensions and benefits.
- News bulletins and information updates.
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Our site is constantly being updated. Visit
it regularly for up-to-date information. If you don't have internet
access at home it may be available at your public library or community
centre.
The appeal process at a glance
The process ensures that all parties will have
enough time to prepare for the hearing. An appeal usually takes
eight months to complete.
You can expect your appeal to follow this schedule.
Months 1&2
- We get your letter of appeal. If we need you to explain something,
or to give us more information, we will contact you by telephone
or in writing.
- We send you this brochure and a letter saying we got your appeal.
- You start preparing for your hearing.
- We get a copy of the information used by Human Resources Development
Canada (HRDC) to make its decision.
Months 3&4
We send you a package containing:
- A letter telling you the date, time and place of your hearing.
- A Hearing Case File containing all information regarding your
appeal that has been received by our office.
- An expense-claim form.
Months 4&5
Our counsellor calls you to explain the process
and answer your questions.
Months 5&6
You get a letter from us reminding you about the
date and time of your hearing.
Months 6&7
You have your hearing.
Months 8&9
The Tribunal makes its decision and prepares a
written explanation. All the parties get the Review Tribunal's decision
and the reasons for that decision by mail.
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